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Hiver

Hiver

Reviews from AWS customer

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External reviews

1,274 reviews
from

External reviews are not included in the AWS star rating for the product.


    Jose C.

Great experience!

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
The support is really good. it's fast and always there 24/7
What do you dislike about the product?
Having to reload several times is inconvenient .
What problems is the product solving and how is that benefiting you?
Saving time management between colleagues, sharing emails, and looping others in the conversation. Always staying on top of emails.


    Lee H.

Hiver is Great

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
I like that Hiver keeps everything organised for us in regards to communication across different deprtments. It is the sole reason that things do not fall through the cracks, and it enables our teams to provide our customers with the very best customer service experience.
What do you dislike about the product?
Hiver can be a bit glitchy. Sometimes it seemingly decides just not to work. Recently, we were without it for a couple of days, and this is quite problematic for us as we do rely on it in our every day operations.
What problems is the product solving and how is that benefiting you?
It collects all common mail in one place, so that if there are key team members missing across departments, other deperatments can pick up the slack and get questions answered.


    Jonathan M.

The key to work make it faster.

  • March 27, 2024
  • Review provided by G2

What do you like best about the product?
the short cut keys easy to used and very user friendly
What do you dislike about the product?
always need to signing in and customer support tech writer
What problems is the product solving and how is that benefiting you?
when tagging or using my signature format also tagging my client's


    Package/Freight Delivery

HIVER is cool!

  • February 29, 2024
  • Review provided by G2

What do you like best about the product?
I can have my mailbox sorted in different departments, and assign my emails to each place in a faster way.
What do you dislike about the product?
Sometimes get is slow so this is hard for me to get my emails on time.
What problems is the product solving and how is that benefiting you?
The organization of my emails. with the tools that I manage everything is easier.


    Julia J.

Very structural

  • February 27, 2024
  • Review provided by G2

What do you like best about the product?
Hiver allows users to see which incoming messages were assigned and to whom vs those that are yet to be assigned.
What do you dislike about the product?
I would like notifications that are asssociated with messages to get automoatically marked as read it the message was read. Especially, if I already took action on it.
What problems is the product solving and how is that benefiting you?
optimisation of communiation


    Amy S.

Very helpful

  • February 27, 2024
  • Review provided by G2

What do you like best about the product?
I love how it helps me delegating emails to colleagues and employees
What do you dislike about the product?
Nothing I have found yet that I do not like
What problems is the product solving and how is that benefiting you?
Delegating emails, it helps keep everyone organized


    Public Relations and Communications

Helps with efficiency and organization

  • February 27, 2024
  • Review provided by G2

What do you like best about the product?
The best thing about Hiver is assigning emails to people
What do you dislike about the product?
There's honestly not much that I dislike about Hiver
What problems is the product solving and how is that benefiting you?
It organizes an influx of emails to a company-shared inbox


    Utilities

Hiver- Assists in organizing our team

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
That mutiple people are able to address a single email in a comment.
What do you dislike about the product?
Sometimes the bell notifications can become confusing to organize what is tagged for me.
What problems is the product solving and how is that benefiting you?
Staying organized


    Daniel d.

Easy Gmail management

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
Hiver has been making a strong push for using AI recently, helping us to simplify our processes.
What do you dislike about the product?
At the moment I have no further point for improvement.
What problems is the product solving and how is that benefiting you?
Multiple gmail login with admin levels.


    Jr Q.

Awesome Email System for a Company

  • February 25, 2024
  • Review provided by G2

What do you like best about the product?
It helps our organization in organizing and assigning emails to the right recipient/person-in-charge. Shared mailboxes provides easy convenience for our teams.
What do you dislike about the product?
Though Auto-Assign feature is cool, it would be better to make it more accurate to detect which person suits better for the email.
What problems is the product solving and how is that benefiting you?
It makes it easy to organize emails and to assign the emails to the right mailboxes or person in charge.