Hiver
HiverReviews from AWS customer
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It's helped organise our inbox tremendously
What do you like best about the product?
Love how I don't have to switch away from gmail into another solution, so it gives easy access to my internal emails as well as the support inbox. I also love how I can make actual emails and also groups part of a shared box. Finally, the CSAT analysis really helps. It was super easy to implement, just connect the gmail inbox you already use!
What do you dislike about the product?
It's fairly slow to update, and sometimes if two people both try to assign an email at the same time, Hiver won't update fast enough for someone to see, causing two people to work on a ticket at the same time. Additionally, sometimes Hiver doesn't load up and I need to refresh the page.
What problems is the product solving and how is that benefiting you?
We have 4 support staff using one inbox, we needed a way of managing who did what, and what status it was. We also needed a way to make sure tasks weren't forgotten about.
Good Software for managing inbox
What do you like best about the product?
Hiver helps us organize our inbox since we have multiple team members. The implementation was super straight forward.
What do you dislike about the product?
We have been using Hiver for almost 3 months. So far everything is good with Hiver.
What problems is the product solving and how is that benefiting you?
Hiver helps us manage the inbox by assigning emails to the correct person on our team this allows our team to be more effective
Fantastic Communication Visibility Tool!
What do you like best about the product?
The shared support inbox and email templates are a game changer for our support team.
What do you dislike about the product?
I don't have any dislikes to share. So far so good!
What problems is the product solving and how is that benefiting you?
Client requests & communication via shared support inbox email. This helps our team gain the visibility around client communication & tasks.
Helps with team collaboration and helps keep emails organized.
What do you like best about the product?
I really like that I can see who has been emailing with the client and what has been talked about so that I can be in the loop to help the customer feel heard and like they are being taken care of.
What do you dislike about the product?
All great things from me! Keeps everything in a centralized place to stay on top on incoming emails and comminication.
What problems is the product solving and how is that benefiting you?
It is solving the internal communication relating to clients and their requests and needs. It is nice to be able to see all emails in the shared folder to help the team out when they may have multiple emails to get to, I can reach out and say that I am taking this email and can help alleviate the stress of email buildup.
It's a great work-flow addition
What do you like best about the product?
I appreciate being able to assign business work and emails to mutliple colleagues.
Because this works as intended I have not had to reach out in the last two years for customer support.
I am currently use this tool to seperate work but also to view what others are working on. It is easy to find an email if left for a long time or catch up with what a group is working on.
From the first time I installed it it integrated right into my google apps.
Because this works as intended I have not had to reach out in the last two years for customer support.
I am currently use this tool to seperate work but also to view what others are working on. It is easy to find an email if left for a long time or catch up with what a group is working on.
From the first time I installed it it integrated right into my google apps.
What do you dislike about the product?
I really have not had a negative experience with it. It is simple, plug and play. - It just works as intended
What problems is the product solving and how is that benefiting you?
It makes following up with our customers a breeze, find our seperate work folow and still keeps us all connected by using the drop-down lists.
Love Hiver For Business
What do you like best about the product?
Hiver is a great tool to stay organized specially when managing multiple inboxes! It allows you to manage the inboxes in one space. It also helps with email organizing with tags. This helps me find the emails that I need faster when I filter with a label. It is user friendly and very essential!
What do you dislike about the product?
At this moment I don't have anything to dislike.
What problems is the product solving and how is that benefiting you?
I'm able to manage multiple email accounts in one place and keeping emails organized.
Hiver is great!
What do you like best about the product?
I like the tagging of emails, status of the emails (closed, pending, open), easy to use. Customer service is great if you have an issue.
What do you dislike about the product?
This is why I rated an 8 as opposed to a 10. I don't like how those emails still come to my personal inbox as well as the shared inbox. When we have multiple people receiving these emails, they will tend to trash it, not thinking that it gets trashed for all of us. Sometimes it will say if someone is replying to an email but sometimes it doesn't. Just a few little things. Overall it's fine.
What problems is the product solving and how is that benefiting you?
Not sure
Hiver
What do you like best about the product?
Hiver keeps things in order and helps you find what you are looking for.
What do you dislike about the product?
I do not like the fact that I have to log in every other time if I do not enter the day before
What problems is the product solving and how is that benefiting you?
We use hiver has ticket platform when there are issues that multiple teams have to use.
Emails made easy!!
What do you like best about the product?
Hiver is very useful in terms of organization throughout shared mailboxes in our business. It allows us to filter and sort emails with ease while maintaining who has had touchpoints on which emails!
What do you dislike about the product?
I don't have any issues or dislikes about Hiver!
What problems is the product solving and how is that benefiting you?
Hiver solves the problem of disorganization in our shared mailboxes, and allows us to properly assign and track conversations with customers to ensure we are providing excellent customer service!
Experience with Hiver
What do you like best about the product?
Ability to manage emails and help inbox with efficiency and collaborate easily on emails with the team. It is very easy to integrate with the mail platform we use. This is a software that we use every single second for our team and has been a great tool to support our clients.
What do you dislike about the product?
Occassionally it will lkog you out or have software issues where emails may not show up.
What problems is the product solving and how is that benefiting you?
Hiver helps to create a help inbox for our team to use in responding to client that makes it very easy to quickly assign emails, respond to emails, and collaborate as a team on emails. It brings our customer support to the next level.
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