Hiver
HiverReviews from AWS customer
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Simple and quick
What do you like best about the product?
Makes it easy to keep track of all my tasks
What do you dislike about the product?
Sometimes it needs resetting to work properly
What problems is the product solving and how is that benefiting you?
Hiver makes it easy for the whole team to keep track of everything
Hiver
What do you like best about the product?
I like the ability to have it automatically send the emails to our staff, it's easy to track & use, we use it daily
What do you dislike about the product?
I wish it could do a better job of filtering out spam
What problems is the product solving and how is that benefiting you?
It has freed up hours with it having the ability to set up te shared inbox feature
Good but has some flaws
What do you like best about the product?
Easily being able to assign emails and discuss the email internally without creating more emails in your inbox
What do you dislike about the product?
There seems to be a few bugs, quite often when you are using hiver it will flick out of one inbox to your main inbox
What problems is the product solving and how is that benefiting you?
Internal communications without needing to email each other
Every day use
What do you like best about the product?
I love how seamless it is and how it works with gmail
What do you dislike about the product?
It doesn't automatically change your phone presence when you login in the morning
What problems is the product solving and how is that benefiting you?
I really don't think that Haver has a lot of problems, but they continue to make the program easier
Organizing your workspace x10!
What do you like best about the product?
I like the fact that we can not only track trends in our clients concerns/feedbakx, but also monitor the metrics behind our inbox. We can see how often we are closing emails in a specific tag bucket and utilize this information to better assist our clients needs.
What do you dislike about the product?
I'm not sure it is a dislike but I am still getting used to the reminder notifications that are set on Hiver for when an email doesn't get responded to.
What problems is the product solving and how is that benefiting you?
Allowing us to track trends/issues/patterns across all of our clients and stay organized and timely with our responses.
Super helpfull
What do you like best about the product?
User friendly - usefull options - customization
What do you dislike about the product?
Not sinking with G mail accordingly and it has delay / count discrepency in diffirent inbox
What problems is the product solving and how is that benefiting you?
We had issue to find a good paltform for our email managment and customer service operation which hiver is playing a big part in it
Great tool for collaboration
What do you like best about the product?
Being able to share templates with a group of people and being able to access emails that other people have sent so when someone is out of office, I can respond to their emails.
What do you dislike about the product?
When I filter for sent emails, it's really challenging to only find the emails I sent instead of all of the emails everyone else sent too.
What problems is the product solving and how is that benefiting you?
We have a shared inbox so when customers email that email address, we all can see the responses. This is really beneficial so that we all can manage the inbox and it doesn't just fall on one person. We can also see the emails everyone in the account has sent so when they are out of office, we can respond to threads they've started
Reduction of applicant response time reduction SLA
What do you like best about the product?
As a recruitment team, it helps us:
1. Have a central view of all candidate communication coming our way.
2. Use allocation roles to allocate the emails to right recruiters
3. In case a wrong recruiter is assigned, it's super easy to re-allocate the communication to the right recruiter.
4. Even if an email communication has not come to the primary email, it's super easy to put it on hiver (make it a central email for the team) and hence allocate to the right candidate.
1. Have a central view of all candidate communication coming our way.
2. Use allocation roles to allocate the emails to right recruiters
3. In case a wrong recruiter is assigned, it's super easy to re-allocate the communication to the right recruiter.
4. Even if an email communication has not come to the primary email, it's super easy to put it on hiver (make it a central email for the team) and hence allocate to the right candidate.
What do you dislike about the product?
Nothing as such that I dislike as yet, so far so good.
What problems is the product solving and how is that benefiting you?
Shared in the earlier question on page 1
Great Team Connection Tool
What do you like best about the product?
Easy to remain connected with team and complete the work within deadlines
What do you dislike about the product?
Could not find any dislike. Very easy to use.
What problems is the product solving and how is that benefiting you?
Help is email management within the team.
Excellent Business Tool
What do you like best about the product?
The fact that I can easily transfer emails to my team with just a click of the mouse is amazing. I also took a minute to create some automation rules that have been life savers. Emails that I do not need to see are automatically assigned to my team. It has saved me so much time! HIver is a very user friendly tool that has worked seamlessly with gmail.
What do you dislike about the product?
I cannot figure out the collision detection I guess because my team and I are constantly replying to the same emails. A lot of the times you do not see their reply until after I have also already emailed.
What problems is the product solving and how is that benefiting you?
I am an Account Director and I have all emails come to me but I can easily assign those to my team when needed. I have also automated certain emails to go directly to my team. This has saved me so much time!
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