Hiver
HiverReviews from AWS customer
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Love Hiver keeps everything in one place
What do you like best about the product?
i love that i can assing things to specific people and still see the status of everything
What do you dislike about the product?
i do not have any dislikes at the moment
What problems is the product solving and how is that benefiting you?
having multiple people in the same inboxes without having to sign into multiple emails it is all combined into one inbox, the ability to assign people to certain things and still be able to review the status and see once complete.
User friendly, easy to communicate between colleagues
What do you like best about the product?
Communication between users, faster response with clients
What do you dislike about the product?
The notification system sometimes lags, na
What problems is the product solving and how is that benefiting you?
Remote work vs office, how to respond to emails
great tool but google labels might do the same thing
What do you like best about the product?
I like the way we can assign people to different emails as tasks
What do you dislike about the product?
should integrate labels more to become a true CRM experience
What problems is the product solving and how is that benefiting you?
organizing a department
Organization MUST
What do you like best about the product?
Hiver helps me keep track of all my communication and categorize my emails to understand whats what. Hiver also allows my team to measure our customer satisfaction scores, so we know where to make improvements in our product.
What do you dislike about the product?
When looking up an email, it searches through everyones inbox automatically rather than just my own. I wish the default was to solely look through my inbox unless filtered otherwise.
What problems is the product solving and how is that benefiting you?
I'm able to see into my whole teams inbox, which helps keep track of communication with customers. This is especially helpful when a teammate is out sick. Hiver allows our team to categorize our emails, so we can more easily search through email history and quickly understand communication topics. Lastly, our customers have the option to leave a satisfaction score, so our team can understand how successful we are in our responses.
Hiver is OK.
What do you like best about the product?
The ability to leave notes that I can tag my team members in within emails. I also like the templates feature, which is technically available in base Gmail, but is handled much better with Hiver. We use it every day, and customer support has been vital in making it work for our team.
What do you dislike about the product?
On launch day, the integration was a little rocky. The software can be buggy sometimes. Needing to refresh frequently can be a pain. Some quality of life things seem to be overlooked, such as tabbing between options, or even not having large panels over your entire sidebar when misclicking a single button.
The implementation has been a little tricky with some of our older staff.
The implementation has been a little tricky with some of our older staff.
What problems is the product solving and how is that benefiting you?
Communication between team members regarding specific emails. I love being able to chat with a teammate right next to the email we're talking about.
I recommend it.
What do you like best about the product?
The Organization it provides on the emails.
What do you dislike about the product?
support can be to slow to find a solution.
What problems is the product solving and how is that benefiting you?
It solves to understand better about the team's performance
Hiver Inbox Management tool review
What do you like best about the product?
Hiver help our accounts payable team manage their inbox in an organize manner. Our AP team receives hundreds of emails per day, and Hiver help us delegate and assign emails to our AP organization. As a manager, their analytics feature helps me monitor the work and gives me good insight on responsibilites.
What do you dislike about the product?
We experience minor glitches and bugs such as emails that shows up as 'unassigned' even though the inbox was clear. Their customer support team was able to resolve it after raising the issue.
What problems is the product solving and how is that benefiting you?
Hiver is solving our problems for our accounting team of inbox organization. The fact that hiver integrates directly with gmail really help made the user adoption, user experience a seemless experience.
Great tool!
What do you like best about the product?
Their IT service is really fast and the reps are always willing to assist you
What do you dislike about the product?
There are some errors that occur outside hiver, entirely related to Gmail that will increase the KPI's shown in Hiver that after touching base with Hiver's support team have zero way to solve or anticipate
What problems is the product solving and how is that benefiting you?
Work load distribution
Great experience! better results in short time
What do you like best about the product?
Ease to implement, users love using gmail without jumping to more apps to track emails, tickets, projects and all the inbox related to incoming requests from customers. Support is amazing 7x24 answering all questions even if they are related to external apps. Integration with our website was ready in less than 10 minutes. All users use Hiver daily as a primary tool in their job.
What do you dislike about the product?
Hiver needs more workflow actions and triggers in order to be perfect!
What problems is the product solving and how is that benefiting you?
Ticket Management and shared inbox
Hiver makes email easier
What do you like best about the product?
I absolutely love Hiver. Having the ability to have workflows and auto assignments, make it easier to manage a shared inbox. Having the ability to 'close' emails but easily access them later with tags makes it more efficient than having to scroll or search and hoping you can find what you were looking for. My last company had multiple teams in HR, Payroll, and Finance that had some shared functionality. Hiver made it easy to reroute emails that went to the wrong team without making the employees feel like they were being ping-ponged all over the company. Customer service is great too. If you have an issue, they have a chat feature and can immediately help resolve any issues.
What do you dislike about the product?
I wish Hiver could reopen emails at a future date - like set it pending for one day, 5 days, until X date.
What problems is the product solving and how is that benefiting you?
Having a shared inbox that is accessed by two different teams - Hiver allows us to assign the emails to the person who will be handling them with ease. Tags, auto assignments, work flows, and approvals make handling the inbox more efficient.
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