Hiver
HiverReviews from AWS customer
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Organization MUST
What do you like best about the product?
Hiver helps me keep track of all my communication and categorize my emails to understand whats what. Hiver also allows my team to measure our customer satisfaction scores, so we know where to make improvements in our product.
What do you dislike about the product?
When looking up an email, it searches through everyones inbox automatically rather than just my own. I wish the default was to solely look through my inbox unless filtered otherwise.
What problems is the product solving and how is that benefiting you?
I'm able to see into my whole teams inbox, which helps keep track of communication with customers. This is especially helpful when a teammate is out sick. Hiver allows our team to categorize our emails, so we can more easily search through email history and quickly understand communication topics. Lastly, our customers have the option to leave a satisfaction score, so our team can understand how successful we are in our responses.
Hiver is OK.
What do you like best about the product?
The ability to leave notes that I can tag my team members in within emails. I also like the templates feature, which is technically available in base Gmail, but is handled much better with Hiver. We use it every day, and customer support has been vital in making it work for our team.
What do you dislike about the product?
On launch day, the integration was a little rocky. The software can be buggy sometimes. Needing to refresh frequently can be a pain. Some quality of life things seem to be overlooked, such as tabbing between options, or even not having large panels over your entire sidebar when misclicking a single button.
The implementation has been a little tricky with some of our older staff.
The implementation has been a little tricky with some of our older staff.
What problems is the product solving and how is that benefiting you?
Communication between team members regarding specific emails. I love being able to chat with a teammate right next to the email we're talking about.
I recommend it.
What do you like best about the product?
The Organization it provides on the emails.
What do you dislike about the product?
support can be to slow to find a solution.
What problems is the product solving and how is that benefiting you?
It solves to understand better about the team's performance
Hiver Inbox Management tool review
What do you like best about the product?
Hiver help our accounts payable team manage their inbox in an organize manner. Our AP team receives hundreds of emails per day, and Hiver help us delegate and assign emails to our AP organization. As a manager, their analytics feature helps me monitor the work and gives me good insight on responsibilites.
What do you dislike about the product?
We experience minor glitches and bugs such as emails that shows up as 'unassigned' even though the inbox was clear. Their customer support team was able to resolve it after raising the issue.
What problems is the product solving and how is that benefiting you?
Hiver is solving our problems for our accounting team of inbox organization. The fact that hiver integrates directly with gmail really help made the user adoption, user experience a seemless experience.
Great tool!
What do you like best about the product?
Their IT service is really fast and the reps are always willing to assist you
What do you dislike about the product?
There are some errors that occur outside hiver, entirely related to Gmail that will increase the KPI's shown in Hiver that after touching base with Hiver's support team have zero way to solve or anticipate
What problems is the product solving and how is that benefiting you?
Work load distribution
Great experience! better results in short time
What do you like best about the product?
Ease to implement, users love using gmail without jumping to more apps to track emails, tickets, projects and all the inbox related to incoming requests from customers. Support is amazing 7x24 answering all questions even if they are related to external apps. Integration with our website was ready in less than 10 minutes. All users use Hiver daily as a primary tool in their job.
What do you dislike about the product?
Hiver needs more workflow actions and triggers in order to be perfect!
What problems is the product solving and how is that benefiting you?
Ticket Management and shared inbox
Hiver makes email easier
What do you like best about the product?
I absolutely love Hiver. Having the ability to have workflows and auto assignments, make it easier to manage a shared inbox. Having the ability to 'close' emails but easily access them later with tags makes it more efficient than having to scroll or search and hoping you can find what you were looking for. My last company had multiple teams in HR, Payroll, and Finance that had some shared functionality. Hiver made it easy to reroute emails that went to the wrong team without making the employees feel like they were being ping-ponged all over the company. Customer service is great too. If you have an issue, they have a chat feature and can immediately help resolve any issues.
What do you dislike about the product?
I wish Hiver could reopen emails at a future date - like set it pending for one day, 5 days, until X date.
What problems is the product solving and how is that benefiting you?
Having a shared inbox that is accessed by two different teams - Hiver allows us to assign the emails to the person who will be handling them with ease. Tags, auto assignments, work flows, and approvals make handling the inbox more efficient.
10/10 support team
What do you like best about the product?
Activity logs, searchable notes w/ attachments, and a "pending" status so two people don't duplicate the same work. My workday before and after Hiver hasn't changed a whole lot, which is an uneventfully good thing. But the large majority of my satisfaction with Hiver has come from their 24/7 support team.
I'm the geeky one on our small team, so I've been doing most of the post-implementation tinkering to get my team back to full speed. So when I say that I've been asking the most unusual, nitpicky, anything but normal use case questions, it's no joke. And Hiver's support team has knocked it out of the park. Whether over chat or video call, whether or not the representative I'm connected with is knowledgeable on my inquiry, whether or not I have the right vocabulary to ask about the techy things I only half understand, I've been 100% satisfied every single time. Either they have the answer, or they find me the answer. Calling them "tech support" would be doing them a disservice compared to the experience that traditionally comes to mind from that term.
I'm the geeky one on our small team, so I've been doing most of the post-implementation tinkering to get my team back to full speed. So when I say that I've been asking the most unusual, nitpicky, anything but normal use case questions, it's no joke. And Hiver's support team has knocked it out of the park. Whether over chat or video call, whether or not the representative I'm connected with is knowledgeable on my inquiry, whether or not I have the right vocabulary to ask about the techy things I only half understand, I've been 100% satisfied every single time. Either they have the answer, or they find me the answer. Calling them "tech support" would be doing them a disservice compared to the experience that traditionally comes to mind from that term.
What do you dislike about the product?
There's little nuances that feel like Hiver is functional but not polished, like inconsistencies around what buttons can or can't be tabbed to, settings that are locked in one place and visible in another, and being unable to assign an email to more than one person (why not have multiple assignees and their own task status so they can both indicate when they're done their portion of the task?). And the frequency with which I have to refresh the browser rather than refresh Gmail because load times seem to grow after bursts of rapid use. I feel like some of what I've been finding are things that could've been ironed out in beta testing - I can't be the only one who would've raised an eyebrow about some of these.
I can't say implementation and integration has been particularly easy, but your mileage may vary. I've spent a lot of time trying to get our team back to full speed from things like having to import contacts from the shared box to individuals, trying to squash a confidentiality concern when an email is no longer addressed to the shared box but is visible to all individuals, and setting up a new personal sent folder workaround because the normal sent, and the Hiver "My Sent", no longer show only things sent from jane.doe@domain.com. Two out of three of these tasks are something I have to go physically around to each team member's station to fix myself because the level of tech-savvy on my team varies widely.
I can't say implementation and integration has been particularly easy, but your mileage may vary. I've spent a lot of time trying to get our team back to full speed from things like having to import contacts from the shared box to individuals, trying to squash a confidentiality concern when an email is no longer addressed to the shared box but is visible to all individuals, and setting up a new personal sent folder workaround because the normal sent, and the Hiver "My Sent", no longer show only things sent from jane.doe@domain.com. Two out of three of these tasks are something I have to go physically around to each team member's station to fix myself because the level of tech-savvy on my team varies widely.
What problems is the product solving and how is that benefiting you?
My team was using drafts to log notes in emails to store their work in progress or communicate details, and so this is the reason we looked at using Hiver. Now not only do we have a better way to store notes, but they're person and time stamped, which leaves less room for misinterpretation and reduces need for covering one's own actions.
Convenient ticketing system
What do you like best about the product?
Assigning tickets and being able to close and send approval
What do you dislike about the product?
Glitches, sometimes i get 6 to 7 folders of the same thing.
What problems is the product solving and how is that benefiting you?
I dont have to go to a different platform in order to view tickets. making much more simpler. My response time has exceeded to tickets,
Hiver is a great tool for a diverse organization
What do you like best about the product?
Hiver helps me stay in the loop and communicate with my colleagues across from anywhere. I also like that we can create custom folders which helps us divide our tasks more evenly without creating clutter in our personal inboxes. I use Hiver consistently throughout my workday. The customer support is great, very quick response with the chat feature.
What do you dislike about the product?
Hiver has an auto assign feature which I'm not a great fan of because sometimes we need to respond for another colleague to a client and the email automatically gets assigned to the person that responds; however I'm not fully handling that email, only simply replying on behalf of a colleague.
What problems is the product solving and how is that benefiting you?
Hiver solves the break between communication while also keeping everyone in the workforce in the loop so we can consistently see what is going on with each and every one of our clients.
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