Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
Accounting Specialist
What do you like best about the product?
The ease of assigning emails to yourself or others, the ability to leave comments for others to provide insight or useful info, as well as adding labels to give a quick context for the email. The other thing that has been great is Hiver's customer service. They are always helpful and respond fairly quickly.
What do you dislike about the product?
One downside is that you can only comment for those who share your inbox. It would be really helpful to be able to tag anyone in your organization in the comment section.
What problems is the product solving and how is that benefiting you?
Keeping track of emails and managing inboxes
An easy-to-use, powerful platform
What do you like best about the product?
The integration with Gmail is fantastic. It's easy to use in our every day workload, and it takes way less time to set up than other help desk platforms. The customer service is second to none. I've never experienced a software company with customer service like this. People willing to get on a Google Meet call with you immediately to troubleshoot side by side with you - it's amazing.
What do you dislike about the product?
Not so much a dislike but a "looking forward to improvements": I would love to have more advanced functionality in the automations.
What problems is the product solving and how is that benefiting you?
Hiver allows us to jump on client requests quicker since everyone sees the email come through. It also gives our team accountability and ownership over their tasks so they are more confident in their roles. Hiver enables us to bring on more clients without losing our quality communication.
It´s a little difficult
What do you like best about the product?
I like the automation, it helps us a lot.
What do you dislike about the product?
It´d be nice to assign an email to more than one person
What problems is the product solving and how is that benefiting you?
i do not know what is improving
Hiver pros and cons
What do you like best about the product?
the efficiency and that this is so helpful in assigning different tasks to our team members
This crucial for those who work in Customer support and have a shared inbox
This crucial for those who work in Customer support and have a shared inbox
What do you dislike about the product?
hiver constantly change their plans and the competition is growing fast
What problems is the product solving and how is that benefiting you?
To assign task easier in a common email
excellent. It has been a great experienc and has helped me organize my information
What do you like best about the product?
That it keeps track of important tasks. That helps me because no task or pending issue is left unattended.
What do you dislike about the product?
maybe that the emails disappear when labeling them as pending
What problems is the product solving and how is that benefiting you?
that it separates the emails with issues that are being currently attended from the rest of email that may not be as important or has been already read.
best experience
What do you like best about the product?
reassigned emails and closed them makes easy used
What do you dislike about the product?
I like it, for ur admin team is the best
What problems is the product solving and how is that benefiting you?
reassignment of emais through multiple users
An effective way to get work done in teams
What do you like best about the product?
I love that is very easy to delegate tasks, emails, etc and that is very user-friendly for everyone
What do you dislike about the product?
I haven't found anything that I dislike, but maybe there should be a possibility for more than one person to work on a task
What problems is the product solving and how is that benefiting you?
It is solving task delegation for our team, it is saving us time, and making everything more in order.
Great organization tool
What do you like best about the product?
It is very easy to use. It's very helpful if you receive a large amount of emails every day and makes tema work effortless.
What do you dislike about the product?
Sometimes it can get a little tricky when hitting snooze but it gets easy once you get used to it.
What problems is the product solving and how is that benefiting you?
It makes managing and traking emails very easy ant it improves our average response time.
The product is very usefull
What do you like best about the product?
The assigned emails, there is so much easier to complete task with this.
What do you dislike about the product?
That I'm not using all the tools. Most because I don't find so useful until someone explains me with examples
What problems is the product solving and how is that benefiting you?
The order to have the correct emails and the task we need to do.
Credentialing Lead
What do you like best about the product?
Assign emails to my team members for better organization
What do you dislike about the product?
Nothing everything is good with the system
What problems is the product solving and how is that benefiting you?
Assign emails to all my team members and is really useful
showing 351 - 360