Hiver
HiverReviews from AWS customer
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Game changer!!!
What do you like best about the product?
Centralizing our email and using Hiver for a collaborative inbox has been revolutionary for streamlining the customer experience and safekeeping continuity when teammates turnover or are out of office.
What do you dislike about the product?
It's an investment. You can't enjoy Hiver without spending considerably.
What problems is the product solving and how is that benefiting you?
Provides ONE email address to all clients to access all teammates. It's great for making sure that everyone has what they need and reducing cluttered e-mail traffic.
Easy to Configure in Gmail Environment
What do you like best about the product?
We use Hiver daily for several shared inboxes. It helps us to quickly route calls to the person who is best equipped to answer that email.
What do you dislike about the product?
It sometimes "rolls up" emails from the shared inbox with the same email that arrives in my person inbox. If that email through Hiver is marked closed by someone else, the same email in my inbox is marked as read and I may not see it. it is a minor glitch and we have found a workaround for it.
What problems is the product solving and how is that benefiting you?
We have several shared inboxes, and several persons may need to respond to those emails. Instead of having one person responsible for answering and then forwarding those to the appropriate person, Hiver allows us to quickly route an email to the person by assigning it to them. We can mark the email closed once the issue is resolved. We can track our response time to emails and the type of email that comes in. From an analytics standpoint, we can also measure the number of emails we have related to single issues to help us develop better internal processes.
Hiver App
What do you like best about the product?
that allows to save drafts and another coworker can edit the same template
What do you dislike about the product?
when you tag somebody on an email sometimes doesn´t appear the notifications
What problems is the product solving and how is that benefiting you?
easy communication between teams and allows to share templates that are useful to different teams
Very useful and effective for organizing my emails.
What do you like best about the product?
Easy to work with. Very organized. Can keep track of my emails.
What do you dislike about the product?
Nothing. Customer support can sometimes be slow
What problems is the product solving and how is that benefiting you?
It helps me at being organized.
Great Tool
What do you like best about the product?
The notes and the status of the e-mails and also that you can notify your peers about the e-mails
What do you dislike about the product?
Sometimes it has some bugs regarding the status of the e-mails
What problems is the product solving and how is that benefiting you?
keeping my e-mails in order
Amazing Experience
What do you like best about the product?
It is super easy to identify emails and it gives you visibility of all of them
What do you dislike about the product?
Nothing Everything is great and in super order
What problems is the product solving and how is that benefiting you?
Visibility and easy access for everybody in my team.
Very Useful tool for the company to have email organized
What do you like best about the product?
organization is the strongest point, we all share a Hiver inbox for our customers and then we just assign the emails to each other once they are in the Inbox. makes us look very professional while following up with the clients.
What do you dislike about the product?
Wouldnt consider it a downside but something to have in mind is the size of the team or organization that will be using that inbox, might be a huge ammount of emails coming your way.
What problems is the product solving and how is that benefiting you?
visibility, whenever someone is not available or out for the day the rest of the team can take over that email and follow up asap
Solid Email management tool
What do you like best about the product?
Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization
What do you dislike about the product?
Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however.
What problems is the product solving and how is that benefiting you?
Hiver allows us to manage multiple inboxes in a colloborative manner that is easy and efficent. It makes dividing up work easier and much more organized
Great Experience
What do you like best about the product?
I like the fact, it can be useful to asign emails to an specific person and create templates.
What do you dislike about the product?
Nothing. i think it is a best tool to keep on tracks of the emails are recieved and sent.
What problems is the product solving and how is that benefiting you?
The fact it is much easier for team purposes and to have more visibilyt of the work done.
Great, orgnized
What do you like best about the product?
Close tasks, assign emails, easy to locate
What do you dislike about the product?
I dont have any negative points regarding hiver
What problems is the product solving and how is that benefiting you?
organize tasks
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