Hiver
HiverReviews from AWS customer
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Makes handling & assigning support inquiries a breeze!
What do you like best about the product?
Hiver has been great for managing the queue of support inquiries that come to us on a daily basis. I really enjoy that I can use some of the automation features to pick up on certain words or the intent of the request and from there, properly assign it to the relevant team member to handle. It keeps my inbox organized!! Also support was quick to help when I was first starting out which I appreciated!
What do you dislike about the product?
My one comment, which really isn't even a Hiver problem probably, is that when I'm assigning emails to other people, they stay marked as unread in my inbox. So I have all these "unread emails" in my inbox that other team members have already taken care of. So it looks like I deceivingly have more emails to take care of than I really do.
What problems is the product solving and how is that benefiting you?
It's helping us manage our support inquiries. We are a small team that is having an increased volume of support inquiries that need to be streamlined and organized to the proper individuals to take care of the requests.
Efficient, Collaborative, and Reliable
What do you like best about the product?
I love the ease of keeping the entire team informed without having to use something separate or move information from one place to the other. It’s helped us collaborate, stay organized, and stay efficient. Our clients know they can rely on our support email being supported by our entire team and this is possible through Hiver.
What do you dislike about the product?
I have an encountered anything that I dislike!
What problems is the product solving and how is that benefiting you?
It’s simplified our entire process of communication with clients and keeping the team informed along the way.
A game-changer for team inboxes
What do you like best about the product?
The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service.
The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available.
The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available.
What do you dislike about the product?
Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform.
What problems is the product solving and how is that benefiting you?
Before we started using Hiver, our shared inboxes were a constant source of frustration and inefficiency. We struggled with visibility, accountability, and a lot of wasted time. Our team is more efficient, our workflows are smoother, and we have a much clearer picture of every customer conversation.
Just perfect!
What do you like best about the product?
I'm thrilled with how practical Hiver is because it makes customer service so much easier for me and my team. I love all the personalization features like tags, colors, and automation.
What do you dislike about the product?
When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one.
What problems is the product solving and how is that benefiting you?
It makes the job much easier for me and my coworkers, thanks for Hiver I’m much more organized now.
The Best Tool We’ve Found for Managing Shared Inboxes
What do you like best about the product?
Hiver has been a game-changer for our customer service operations. It makes managing shared inboxes simple and organized, ensuring that no email slips through the cracks. Features like assigning emails, adding internal notes, and tracking the status of conversations help our team collaborate seamlessly without forwarding chains or missed messages.
The visibility and accountability it provides have improved both our response times and the quality of support we deliver. Reporting and analytics also give us a clear view of team performance and customer satisfaction, helping us continuously improve.
Overall, Hiver delivers exactly what we need for efficient, reliable, and customer-focused service. It’s user-friendly, integrates directly with Gmail, and has quickly become an essential part of our support toolkit.
The visibility and accountability it provides have improved both our response times and the quality of support we deliver. Reporting and analytics also give us a clear view of team performance and customer satisfaction, helping us continuously improve.
Overall, Hiver delivers exactly what we need for efficient, reliable, and customer-focused service. It’s user-friendly, integrates directly with Gmail, and has quickly become an essential part of our support toolkit.
What do you dislike about the product?
I haven't experienced any hiccups or downsides with Hiver since it has been implemented.
What problems is the product solving and how is that benefiting you?
Hiver is solving the challenge of managing shared inboxes and ensuring accountability in customer service. Before Hiver, it was easy for emails to get overlooked or for multiple people to respond to the same customer. Now, we can assign ownership of each email, add internal notes for context, and track the progress of every conversation.
This has eliminated confusion, reduced duplicate work, and improved response times. The visibility it provides makes it clear who’s responsible, and the analytics help us identify trends and areas for improvement. As a result, our team works more efficiently, and our customers receive faster, more consistent support.
This has eliminated confusion, reduced duplicate work, and improved response times. The visibility it provides makes it clear who’s responsible, and the analytics help us identify trends and areas for improvement. As a result, our team works more efficiently, and our customers receive faster, more consistent support.
Delegating tasks made easier
What do you like best about the product?
I like how easy it is to assign and delegate emails on my large team
What do you dislike about the product?
Being able to see other team members inboxes
What problems is the product solving and how is that benefiting you?
It solves emails slipping through the cracks on my large team
Bringing ease to work
What do you like best about the product?
Being able to use templates to type directly into.
What do you dislike about the product?
I think one of the downsides can be that it doesn't always load immediately. I find myself having to refresh my gmail occasionally to make sure that hiver has loaded.
What problems is the product solving and how is that benefiting you?
It's making it easier to reach out to our customers.
User friendly; Cost efficient & collaborative
What do you like best about the product?
What I like best about Hiver is how easy it is to set up and start using. The integrations are seamless and really enhance productivity, and the support team is always responsive and helpful. It makes collaboration across teams simple and efficient, while also being cost-effective. On top of that, the analytics and reporting tools provide great visibility into performance and has helped my team make data-driven improvements.
What do you dislike about the product?
There isn’t much to dislike about Hiver, but if I had to point something out, it would be the lack of customer-oriented view for support tickets. Some sort of view that would allow them to see summaries of tickets and their overall status. Also, the analytics are great, but occasionally I wish there were even deeper reporting options. Overall, these are minor compared to the value it provides.
What problems is the product solving and how is that benefiting you?
Hiver has given us better visibility and coordination across the team, which means customers get faster and more consistent responses. It’s also improved internal collaboration, since we can resolve issues without endless forwarding or CC’ing. It's also helped us with tracking, analytics, and NPS.
Streamlined Email Assignment, Highly Effective
What do you like best about the product?
I find Hiver exceptionally useful for assigning emails from a communal inbox to different team members, which helps avoid confusion over who should respond. I appreciate the ability to close tickets once resolved, which aids significantly in keeping track of progress. The overall effectiveness of Hiver makes it a compelling tool to continue using.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find Hiver helps assign emails to the right person, reducing confusion over email responses and tracking when tickets are closed.
Great tool for our growing team
What do you like best about the product?
The Hiver attachment in our department Gmail has been very beneficial for our growing team as is used daily. It helps with keeping our department organized and on track. We are able to set automations to automatically assign out emails and this alleviates the task of someone having to assign out emails.
What do you dislike about the product?
My only complaint is that sometimes Hiver will disconnect.
What problems is the product solving and how is that benefiting you?
Hiver is keep our department organized. We have many people that have access to our department email and you would not think that. It keeps me honest with the emails that are assigned to me and helps me keep track of my tasks because when I am done, I can close the email in Hiver.
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