Hiver
HiverReviews from AWS customer
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Intuitive and easy to integrate into workflow
What do you like best about the product?
That it integrates into gmail and there is no need to install another app. It makes work flow much simplier.
What do you dislike about the product?
Not being able to seperate out sent items, so my personal and hiver emails are all mixed making it difficult to find emails in my sent items if I need to
What problems is the product solving and how is that benefiting you?
Allows all support staff to see support emails, and also to share reponses and see progress of open tickets. Makes the team much more productive, as previously we had a shared email inbox, but it was much harder to share information etc.
Staying organized made easier
What do you like best about the product?
Hiver is an excellent tool for teams to keep customer communications organized and easily trackable. My business uses 1 email address for customer inquiries and is monitored by 3-4 people at a time. My team has been very pleased with the clarity it brings to our inbox as well as the ability to communicate with each other seamlessly through notes. A big win for a very justifiable price. Great job Hiver!
What do you dislike about the product?
We use the lite version of Hiver but would like to see a price tier between lite and pro that gives us a little more of the back-end data to assess. We really haven't experienced any downsides that couldn't be blamed on simple human error.
What problems is the product solving and how is that benefiting you?
Hiver has brought great organization and clarity to our inbox. We love that once a conversation is assigned to a specific user, it stays with that user without any need for further tagging. We use gmail and used to rely on labels we applied but found it frustrating at times and not nearly as effective as using Hiver.
Efficient and Straightforward
What do you like best about the product?
Very helpful in delegating emails to certain departments and people.
What do you dislike about the product?
None as of writing. Its doing its intended job so no complaints here.
What problems is the product solving and how is that benefiting you?
We don't have to login using one email. We can all be in our own email addresses and inboxes but still be able to attend to a shared inbox. Assigning emails and monitoring them is also an amazing feature
Hiver really helped our workflow!
What do you like best about the product?
Hiver helped us organize our inbox and our workflow. The automations work quite well, and it's great to be able to keep track that client emails are being replied to.
What do you dislike about the product?
Occasionally automations don't work as well as I'd like, but the support team and account management is great and have provided dedicated support to fix issues.
What problems is the product solving and how is that benefiting you?
Ensuring that all emails are answered and by the right person. It also helps us log our customer journey and makes it easy to locate past customer interactions.
Shared Labels
What do you like best about the product?
The ability to create & share labels to team members to keep communication flowing.
What do you dislike about the product?
So far we have not had any issues with Hiver.
What problems is the product solving and how is that benefiting you?
Sharing communication across different teams without having to cc: on the email.
A big improvement from Google groups
What do you like best about the product?
I love that we are able to make comments and have discussions about emails right there in Gmail so that the person responsible for sending the reply knows exactly what to say. Also, now that we got notifications setup properly, I get push notifications on my phone whenever there's a new email, something is assigned to me, or someone tags me in a comment. I work for a non-profit where everyone is an unpaid volunteer and we don't have much extra cash, so we couldn't put as many people as we would like on Hiver, but the new feature to allow people in our org to comment on messages is SUPER helpful for us!
What do you dislike about the product?
The mobile app still needs some work. I assume most organizations using this tool have full time employees replying to emails, so they do everything from a computer, but as a fully volunteer organization, we are trying to reply to emails while out and about focused on other things, so we rely heavily on mobile and would prefer it to be more full featured. For example, when someone tags you in a comment on an email, you can see the comments, but not the email it's connected to.
What problems is the product solving and how is that benefiting you?
We have several volunteers sharing the role of responding to emails and not all of those volunteers have all the knowledge they need to reply. Hiver helps us share the load so that a single person doesn't have to reply to every email. It also helps us keep organized, since we can easily keep track of the status of emails.
Hiver has been a great tool for me to keep track of my reps performance.
What do you like best about the product?
The analytics have been one of the most useful tools for me so far. Another helpful tool that they provide is the shared inbox that allows my team to make sure all of our customers are taken care of.
What do you dislike about the product?
It seems buggy sometimes. The analytics that I need are sometimes questionable. I really dislike the fact that they know a few of the features you need will come with the upgraded package and so they only allow those to be used if you upgrade to their highest package when the lower package has most of the stuff you need. In order to utilize the medium plan to the best use you have to buy the highest package..
What problems is the product solving and how is that benefiting you?
It is solving the lack of communication that my team was struggling with allowing each user to have access to each others replies and alll emails. Also the analytics are helpful for me to keep track of my teams performace.
Excelent
What do you like best about the product?
Easy to delegate tasks, you can easily see tickets assigned to you
What do you dislike about the product?
Sometimes it does not warn about maintenance
What problems is the product solving and how is that benefiting you?
We can easily assign tickets
A Sreat Start
What do you like best about the product?
Hiver is great for shared inbox access. As a company, we struggled to find a way around a shared inbox on Gmail, but Hiver's software has mainly solved this issue. The few times we have had to use the customer service portal have been excellent too.
What do you dislike about the product?
The only negative I would say is that it does 'glitch' a little every now and again - this is to be expected with an 'add-on' software to Gmail. It makes the bottom bar where you would add attachments and signatures hide at the bottom, but it can still be used if you know where to look. Hopefully, with a bit of fine-tuning, this will be resolved.
What problems is the product solving and how is that benefiting you?
Hiver is helping us manage our shared inbox and allowing us to better delegate and manage internal notes within the company. Since we added Hiver, our customer support has improved because of this software.
Review
What do you like best about the product?
Hiver is easy to use. Hiver is very helpful in sharing the emails.
What do you dislike about the product?
Currently there is not any dislike in Hiver.
What problems is the product solving and how is that benefiting you?
Hiver is helping in sharing the emails.
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