Hiver
HiverReviews from AWS customer
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Good working with hiver
What do you like best about the product?
Very helpful in sharing mail and asign to other.
What do you dislike about the product?
nothing, it is very fine to use and review the mails.
What problems is the product solving and how is that benefiting you?
easy to use and sharing the mails to other
Intelligent
What do you like best about the product?
So far, this is the best tool that I have used in order to keep my emails organized and it helps me follow up on the same systematically. Re-arranging the emails from New to Old order is the one I like the most.
What do you dislike about the product?
Nothing so far, would love to share if I find any.
What problems is the product solving and how is that benefiting you?
Hiver is helping me in managing my mail box and shared inbox which is really difficult to handle without Hiver for me.
The perfect tool for achieving organisational excellence!
What do you like best about the product?
I really enjoy using Hiver to stay organised and collaborate with my team. The intuitive email layouts are a great way to quickly create shared drafts that make the workflow smoother. I'm also incredibly impressed with the responsiveness of their customer service - it's never been a problem to get in touch with them! Whenever they direct me to other resources or offer advice on how to solve problems, their words always come through clearly, which is so reassuring when you're looking for professional advice.
What do you dislike about the product?
Sending emails from multiple addresses can be confusing without careful consideration. Conversations with the same customer are also spread across different email threads, which can confuse users if they respond to the same message twice. To avoid this frustration, it's important to constantly monitor your customers' inboxes for new messages - a tedious task if you don't use Hiver.
What problems is the product solving and how is that benefiting you?
Hiver has helped me and my coworkers stay on the same page when discussing important topics. We don't have to worry about messages getting lost or overlooked—they're always accessible in a centralized, shared inbox that we can all access quickly.
Hiver review for customer support
What do you like best about the product?
Easy integration with gmail. Customer support is prompt, thorough, and kind. I like the autotagging and ability to assign and tag team members. I also like the easy link sharing so I can collaborate with my teammates on tricky cases.
What do you dislike about the product?
It can be a bit glitchy. Long loading time upon initial login. Not easy to run reports and collect the data we need. It's difficult to search back through old/closed messages. Some of my complaints may be specific to gmail- but it is hard to follow along a conversation in email threads and sometime the formatting makes it hard to see and read an entire email. I wish I could make the email thread larger on the screen and easier to read (I can only do this with a response and the email thread disappears).
What problems is the product solving and how is that benefiting you?
It helps us sort the emails into categories and share them with the appropriate parties. It helps keep track of where we are with each help desk ticket.
The customer service is excellent
What do you like best about the product?
The customer support is excellent. Abraham helped me very fast. He sent me a lot of pictures guiding me thru my problem and showing me how to fix it. It was great!
What do you dislike about the product?
I do not have a specific thing. Maybe it is my internet connection, but sometimes, it is slow (But not that slow), assigning emails and stuff. But talking about less than a second.
What problems is the product solving and how is that benefiting you?
It is a great tool helping us out in managing emails for my team. It is easy to assign or close pending issues that commonly take more than an hour to figure out where to place them.
A great service that helps customer service and sales teams scale
What do you like best about the product?
In my organization, we use Hiver to manage our shared inboxes. We use these inboxes to communicate with external customers and respond to their queries while also using them to manage internal support tickets for staff across the organization. The effective synchronization between Hiver and G-Suite has created a more holistic environment, significantly improving collaboration and helping us deliver an enhanced customer experience. Among the features I like most about Hiver is the ability to assign emails internally, share inboxes and categorize messages by status (open, pending or closed); our overall experience using this tool has been good.
What do you dislike about the product?
Currently, ticket creation is limited to email interactions between our customers and our organization. It would be more advantageous to have the option to generate a ticket directly in Hiver on behalf of a customer.
What problems is the product solving and how is that benefiting you?
Hiver stands out for its ease of use, administration, and exceptional support service. Its features have been very useful in improving our organization and knowledge at work. Its ability and options to manage shared inboxes are beneficial to us.
Yet another company with sketchy cancellation policies
What do you like best about the product?
It was helpful for creating a shared inbox
What do you dislike about the product?
The cancellation policies are really frustrating
What problems is the product solving and how is that benefiting you?
Helping a team anagement an email inbox.
Best customer service
What do you like best about the product?
Very simple to use Hiver and the help they offer is fast and effiecent.
What do you dislike about the product?
Cant say much about anything to dislike hiver.
What problems is the product solving and how is that benefiting you?
Its quick and efficient in letting us employees keep in touch.
Easy to Manage Regularly
What do you like best about the product?
Easy to Manage Regularly and very helpful for managing issues and tickets
What do you dislike about the product?
Costing part is too much as per the user
What problems is the product solving and how is that benefiting you?
We are in SAAS based solution and getting lots of email daily on products, hiver helps us to manage all things easily
Hiver
What do you like best about the product?
Ability to access inboxes for my other team members at all times. Great templates that can be shared among our team. Ability to add comments to an assigned email for their review.
What do you dislike about the product?
Not able to see team members sent messages, Very glitchy, Sometimes slow and easily disconnects from my Gmail account, which causes me to have to reconnect it which is inconvenient.
What problems is the product solving and how is that benefiting you?
This solves the problem where I do not have to log in and out of several email accounts to be able to manage the email inbox for the CEO, Marketing Manager and Coach on our team.
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