Hiver
HiverReviews from AWS customer
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Great for email management/team collaboration
What do you like best about the product?
Very easy to use. Provides great automation features. Makes email management very easy especially when multiple people need to work on the same email.
What do you dislike about the product?
None. Very convenient to use and provides alot of utility
What problems is the product solving and how is that benefiting you?
We get tons of emails in a day and this software helps us organize, manage, and take action on those emails in a very streamlined manner.
Hiver is a MUST!
What do you like best about the product?
Hiver gives you the ability to work on multiple emails at the same time. This helps you to be more productive.
What do you dislike about the product?
For me, it is just that when we have deactivated the user and unknowingly it was the over of the inbox. Though, the support resolve this immediately.
What problems is the product solving and how is that benefiting you?
It is the management of multiple inbox. As an administrator of all gmail accounts, I have to access those inboxes simultaneously. Hiver eliminates the process of opening multiple tabs just to view the emails.
Best experience ever
What do you like best about the product?
It's analytical view of all the team members
What do you dislike about the product?
Not much, as all the features I have used is fine
What problems is the product solving and how is that benefiting you?
Checking team members remaining mails and accordingly assigning mails to other team members
Hiver helped our teammates get organized!
What do you like best about the product?
Hiver has streamlined our inbox! We used to have to respond to every single email with "done" so everyone else knew that it was taken care of, and Hiver made it so we didn't have to do that anymore!
What do you dislike about the product?
Some of the features are behind a paywall. We get it; it is a business and to keep offering an incredible product there definitely needs to be levels of service.
What problems is the product solving and how is that benefiting you?
Hiver has helped us solve who is taking care of which email. Assigning them to the correct individual has been such a great feature! We're very happy with the service and know it keeps our business running smoothly.
Solid solution if you want to use Gmail as a HelpDesk
What do you like best about the product?
No significant training is required, and it is easy to implement and deploy. No additional platforms are needed.
The interface is intuitive. Good analytics as well.
The interface is intuitive. Good analytics as well.
What do you dislike about the product?
Once emails are added to Hiver, any response is visible to anyone, which can create a privacy concern.
There have been occasional glitches with Gmail integration, but they mostly get fixed.
There have been occasional glitches with Gmail integration, but they mostly get fixed.
What problems is the product solving and how is that benefiting you?
Deal with a shared inbox in an efficient manor and ability to use it as a helpdesk. Helps reduce clutter and multiple people replying to same emails. Also no need to bcc.
Better than ZenDesk!
What do you like best about the product?
We love that we could keep our GMAIL but just add Hiver to help organize, assign and tag. There was little to no learning curve for users. The customer service has been friendly and always quickly available via chat.
What do you dislike about the product?
The only thing I can think of as a downside is:
I want to be able to set availability hours for the Live Chat. I often forget to switch it off when no one can answer, so the customers get left hanging sometimes.
I want to be able to set availability hours for the Live Chat. I often forget to switch it off when no one can answer, so the customers get left hanging sometimes.
What problems is the product solving and how is that benefiting you?
Our business owners do not have time to monitor email closely, so having a shared inbox is good so nothing gets ignored.
It's been a great tool for my team.
What do you like best about the product?
I love the email assignment and labeling the best. Also tracking notes within the email is very beneficial.
What do you dislike about the product?
It does tend to crash fairly frequently which causes us to have to reinstall the plugin.
What problems is the product solving and how is that benefiting you?
Email assignments to the team and tracking response times.
Great for teams!
What do you like best about the product?
Hiver is fantastic for teams who need to share a company email. We are able to organize emails among individuals while keeping a central email for others to use.
What do you dislike about the product?
This may just be our internet, but the tags to organize emails can take several tries sometimes to take.
What problems is the product solving and how is that benefiting you?
Hiver allows our department to have a single professional email for purchases and general questions to go to. This reduces confusion for external people with questions as they don't have to figure out who to email.
Makes working with a team smoother
What do you like best about the product?
The ability to tag team members in notes directly connected to specific communications.
What do you dislike about the product?
Does not smoothly integrate with Gmail and ends up affecting Gmail filters and labels.
What problems is the product solving and how is that benefiting you?
Sharing communications with colleagues without forwarding.
Helps Organize Gmail Into a Manageable Format
What do you like best about the product?
Hiver provides reminders for SLA times on emails. They help by letting you create tags so you can organize your emails.
What do you dislike about the product?
I wish they had software which helped locate exact duplicate emails and close them for you. That would save so much time.
What problems is the product solving and how is that benefiting you?
Hiver allows emails to be opened and closed, or kept pending. This helps track responses incoming and outgoing. This helps keep sla times to a minimum.
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