Hiver
HiverReviews from AWS customer
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Hiver makes life easier
What do you like best about the product?
Hiver has helped our team better manage incoming emails and assign emails to members of our team.
What do you dislike about the product?
We would like more customization options with Hiver.
What problems is the product solving and how is that benefiting you?
Responding to emails in our shared inbox has gotten easier and the process has become more efficient after using HIver.
Easy to Use
What do you like best about the product?
It is easy to collaborate with colleagues on responses to clients.
What do you dislike about the product?
Sometimes runs slowly when switching between inboxes and emails.
What problems is the product solving and how is that benefiting you?
It allows us to respond to customers and clients faster as we can have auto-responses to common inquiries so we can focus on providing a better service overall.
It has been a game changer, Hiver is incredible along with the employees. key to my teams success!
What do you like best about the product?
Communications between my team, we can note/tag/assign emails without having multiple threads and forward emails that lose the thread. Truly amazing.
What do you dislike about the product?
Configuring can get complicated/complex, but Hiver is willing to help with that part.
What problems is the product solving and how is that benefiting you?
multiple email threads and communication between team members so we are not handling same email task at same time
Hiver -
What do you like best about the product?
Hiver allows you to be able to manage your business in a different way. Hiver provides detailed reports and allows you to categorize emails in different formats. being able to assign and tag people is great.
What do you dislike about the product?
I dislike that every time someone replies to a close email Hiver automatically opens the case up, takes time to have to go back and review and you have to be on alert all the time to ensure you focus on this.
What problems is the product solving and how is that benefiting you?
Ability to respond to customers effectively within time limits. Better tracking and one-stop shop per say.
Hiver helps us share our emails and stay organized
What do you like best about the product?
There are many projects that our team works on that requires us to share documents and emails. Hiver allows us to create Shared labels and subfolders that we can each file our emails into and then refer back to. The shared label feature keeps us organized, and we can quickly find related emails on the project, whether we sent them or received them directly. We also regularly use the shared template email function. This saves us significant time when sending out repetitive emails.
What do you dislike about the product?
We would love to have a search filter on the Shared labels but even without that functionality we value the tool enough to still use.
What problems is the product solving and how is that benefiting you?
Allowing my team to be able to share emails on projects and to file them where we can refer back to them at any time.
Game Changer! Getting It Done!
What do you like best about the product?
Complete Game Changer! Everything in 1 Place! From Personal to Work. Birthday Reminders, To Dos, Project Plans, Lists, Team Projects, all can be done here!
Throw the Sticky Notes AWAY! :)
Throw the Sticky Notes AWAY! :)
What do you dislike about the product?
The side chat box, on the right-hand side of the screen, it is so narrow. I understand it being narrow to leave room to still view full emails and view the Hiver comments at the same time, but it would so helpful to have the option to view the comments also in a bigger box. Maybe Hiver can make a way to open a comment box to view bigger? Like expand comment?
What problems is the product solving and how is that benefiting you?
The amazing company I work for we have our clients email everything to one email. Using Hiver helps us there assign the email to the correct contact. Side chat bar we use every single day! Forget having to call someone to read an email, forget having to send out another email to another department to fill up their inbox with a quick question, just simply tag them in the chat! Saves us so much time! Team projects, lists, to-dos, future tasks,s and everything in between can be done using Hiver! Throw away your sticky notes!!
Lastly, any time we/I have questions about Hiver and what we want to set up or accomplish Hiver support is quick and available 24/7!
Lastly, any time we/I have questions about Hiver and what we want to set up or accomplish Hiver support is quick and available 24/7!
User Friendly
What do you like best about the product?
Hiver has helped our department reply to emails quicker and in a more organized manner.
What do you dislike about the product?
Sometimes it does not load and it is hard to notice if there are any notes
What problems is the product solving and how is that benefiting you?
Transparency between agents results in a quicker response time. Everyone can see each other's emails so if an agent is out of the office, we can still assist the client.
Great tool for collaboration
What do you like best about the product?
It's very easy to share with team members what you want to respond to an email with,
What do you dislike about the product?
I only wish that you could "Assign" emails to multiple people.
What problems is the product solving and how is that benefiting you?
We use Hiver to answer internal emails regarding Salesforce and Research. Hiver enables us to not step on each other's toes when responding to our salespeople.
Great Shared Inbox Solution for Smaller Teams
What do you like best about the product?
Keeping support questions in my own email, one less application to have to check daily.
What do you dislike about the product?
Sometimes there can be outages, at which point it's tough to manage who is responding to what customer and when.
What problems is the product solving and how is that benefiting you?
Our support team is not yet large enough to need a full-service ticketing tool like Zendesk or Freshdesk. Those solutions have many unique features but are too expensive for a 2-person team. This option gives the team visibility into all support conversations, while not spending an arm and a leg.
Life Saver!
What do you like best about the product?
I love that Hiver allows departments to assign emails for clear ownership. There are also many collaboration tools that are extremely helpful!
What do you dislike about the product?
There are not many downsides to using hiver. There are so many settings you can change so your teams specific needs are being meet.
What problems is the product solving and how is that benefiting you?
Hiver allows us to share an email address, with clear ownership of specific emails. Hiver also allows us to move emails to the appropriate email inbox.
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