Hiver
HiverReviews from AWS customer
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Great organization for Gmail
What do you like best about the product?
It turns Gmail into a workflow powerhouse
What do you dislike about the product?
Ultimately it's limited slightly by the Gmail interface
What problems is the product solving and how is that benefiting you?
It helps us organize/compartmentalize
Love the efficiency and accessibility!
What do you like best about the product?
Ireally like Assigning tickets! It is great!
What do you dislike about the product?
I dislike the Conversation view! But it is okay!
What problems is the product solving and how is that benefiting you?
Hiver is solving for efficiency.
I can't imagine a work day without Hiver
What do you like best about the product?
You can be someone that's never used computer in decades and feel right at home with how user friendly HIver is. From tagging coworkers in emails, leaving notes for my superiors and myself, be able to see how many total emails we get and replies we do, labeling emails, etc etc
What do you dislike about the product?
I can't think of one bad thing other than everyone once in a while it auto logs out or something. Very rarely.
What problems is the product solving and how is that benefiting you?
Being able to communicate faster, set myself reminders of why certain emails are still open, etc etc
Good Service
What do you like best about the product?
Hiver has been a valuable tool for managing shared inboxes directly within Gmail. It makes collaboration seamless, reduces the need for endless forwarding or CCs, and gives clear visibility into who’s handling what. The ability to assign emails as tasks and track performance is especially useful for support and customer service teams.
That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions.
Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity.
That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions.
Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity.
What do you dislike about the product?
So far, I haven’t found anything bad about Hiver. It’s very easy to navigate and makes managing emails simple and efficient.
What problems is the product solving and how is that benefiting you?
Hiver is solving the problem of managing shared inboxes and team emails. Instead of forwarding or CC’ing messages, I can assign emails directly, track their status, and know exactly who is responsible. This has reduced confusion, improved accountability, and saved us a lot of time. The biggest benefit is that everything happens right inside Gmail, so the team doesn’t have to switch to another tool — making collaboration much smoother and faster.
Cost effective and great tool for small busines
What do you like best about the product?
Simple easy to use with no additional logins or apps needed.
What do you dislike about the product?
better integration with G-chat. occasional integration errors which seem to be getting better.
What problems is the product solving and how is that benefiting you?
ticket and response tracking, organization of requests, visibility and analytics .
Clear and simple app to manage tickets internally
What do you like best about the product?
Ease of setup and use.
Integration into Gmail.
Mobile app.
Statistics that are provided.
Integration into Gmail.
Mobile app.
Statistics that are provided.
What do you dislike about the product?
Difficult to look at older tickets.
Sometimes confusing to search for things.
Sometimes confusing to search for things.
What problems is the product solving and how is that benefiting you?
We manage the internal IT tickets. It centralizes all requests and helps us inform our users.
It makes the work enjoyable
What do you like best about the product?
It's simplicity. It was created on the pov of the worker. No buttons are extra, no interface is not used. Everything with it just makes perfect sense.
What do you dislike about the product?
It's not really a dislike but sometimes there are bugs that prevents me on working but support is excellent and no software is perfect
What problems is the product solving and how is that benefiting you?
It solves overlapping steps in finishing a process. Everything is there. Every click completes a process of work.
We added Hivera few months back and it has helped streamline communication !
What do you like best about the product?
Streamlining communication and providing a more efficient tool.
What do you dislike about the product?
There isn't an alert system for emails that have not been assigned.
What problems is the product solving and how is that benefiting you?
Communication between our department and the field
Man its goof AF
What do you like best about the product?
Using Hiver has been a game-changer for our sales and marketing workflow at Pepco. It allows us to manage shared inboxes seamlessly, making collaboration between team members much easier. Assigning emails, adding notes, and tracking follow-ups is quick and organized — no more messy CCs or lost threads.
For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team.
The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better.
Highly recommend it for any team that values streamlined communication and productivity.
For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team.
The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better.
Highly recommend it for any team that values streamlined communication and productivity.
What do you dislike about the product?
One small drawback is that it can feel a little slow when handling a very high volume of emails, but overall, it’s a huge improvement to our workflow.
What problems is the product solving and how is that benefiting you?
Hiver is solving the problem of scattered email communication and lack of visibility within our team. Before Hiver, it was easy to miss important messages or duplicate responses because we had no clear way to assign ownership.
Now, we can assign emails, leave internal notes, and track the status of every conversation — which keeps our sales and marketing team aligned. This means faster response times for customers, less confusion internally, and more organized workflows. Overall, it saves us time and helps us provide a better experience for our clients and partners.
Now, we can assign emails, leave internal notes, and track the status of every conversation — which keeps our sales and marketing team aligned. This means faster response times for customers, less confusion internally, and more organized workflows. Overall, it saves us time and helps us provide a better experience for our clients and partners.
Good Tool for the productivity
What do you like best about the product?
I love that you can check or review other emails to keep track of orders or messages that need responding to, all in one place.
What do you dislike about the product?
So far, everything seems fine. Except that when you change your password, you have to re-enter everything again. That's not the system's fault, it's the email's. Everything is fine.
What problems is the product solving and how is that benefiting you?
Everting is good for me
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