Hiver
HiverReviews from AWS customer
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User friendly; Cost efficient & collaborative
What do you like best about the product?
What I like best about Hiver is how easy it is to set up and start using. The integrations are seamless and really enhance productivity, and the support team is always responsive and helpful. It makes collaboration across teams simple and efficient, while also being cost-effective. On top of that, the analytics and reporting tools provide great visibility into performance and has helped my team make data-driven improvements.
What do you dislike about the product?
There isn’t much to dislike about Hiver, but if I had to point something out, it would be the lack of customer-oriented view for support tickets. Some sort of view that would allow them to see summaries of tickets and their overall status. Also, the analytics are great, but occasionally I wish there were even deeper reporting options. Overall, these are minor compared to the value it provides.
What problems is the product solving and how is that benefiting you?
Hiver has given us better visibility and coordination across the team, which means customers get faster and more consistent responses. It’s also improved internal collaboration, since we can resolve issues without endless forwarding or CC’ing. It's also helped us with tracking, analytics, and NPS.
Streamlined Email Assignment, Highly Effective
What do you like best about the product?
I find Hiver exceptionally useful for assigning emails from a communal inbox to different team members, which helps avoid confusion over who should respond. I appreciate the ability to close tickets once resolved, which aids significantly in keeping track of progress. The overall effectiveness of Hiver makes it a compelling tool to continue using.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find Hiver helps assign emails to the right person, reducing confusion over email responses and tracking when tickets are closed.
Great tool for our growing team
What do you like best about the product?
The Hiver attachment in our department Gmail has been very beneficial for our growing team as is used daily. It helps with keeping our department organized and on track. We are able to set automations to automatically assign out emails and this alleviates the task of someone having to assign out emails.
What do you dislike about the product?
My only complaint is that sometimes Hiver will disconnect.
What problems is the product solving and how is that benefiting you?
Hiver is keep our department organized. We have many people that have access to our department email and you would not think that. It keeps me honest with the emails that are assigned to me and helps me keep track of my tasks because when I am done, I can close the email in Hiver.
Great organization for Gmail
What do you like best about the product?
It turns Gmail into a workflow powerhouse
What do you dislike about the product?
Ultimately it's limited slightly by the Gmail interface
What problems is the product solving and how is that benefiting you?
It helps us organize/compartmentalize
Love the efficiency and accessibility!
What do you like best about the product?
Ireally like Assigning tickets! It is great!
What do you dislike about the product?
I dislike the Conversation view! But it is okay!
What problems is the product solving and how is that benefiting you?
Hiver is solving for efficiency.
I can't imagine a work day without Hiver
What do you like best about the product?
You can be someone that's never used computer in decades and feel right at home with how user friendly HIver is. From tagging coworkers in emails, leaving notes for my superiors and myself, be able to see how many total emails we get and replies we do, labeling emails, etc etc
What do you dislike about the product?
I can't think of one bad thing other than everyone once in a while it auto logs out or something. Very rarely.
What problems is the product solving and how is that benefiting you?
Being able to communicate faster, set myself reminders of why certain emails are still open, etc etc
Good Service
What do you like best about the product?
Hiver has been a valuable tool for managing shared inboxes directly within Gmail. It makes collaboration seamless, reduces the need for endless forwarding or CCs, and gives clear visibility into who’s handling what. The ability to assign emails as tasks and track performance is especially useful for support and customer service teams.
That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions.
Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity.
That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions.
Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity.
What do you dislike about the product?
So far, I haven’t found anything bad about Hiver. It’s very easy to navigate and makes managing emails simple and efficient.
What problems is the product solving and how is that benefiting you?
Hiver is solving the problem of managing shared inboxes and team emails. Instead of forwarding or CC’ing messages, I can assign emails directly, track their status, and know exactly who is responsible. This has reduced confusion, improved accountability, and saved us a lot of time. The biggest benefit is that everything happens right inside Gmail, so the team doesn’t have to switch to another tool — making collaboration much smoother and faster.
Cost effective and great tool for small busines
What do you like best about the product?
Simple easy to use with no additional logins or apps needed.
What do you dislike about the product?
better integration with G-chat. occasional integration errors which seem to be getting better.
What problems is the product solving and how is that benefiting you?
ticket and response tracking, organization of requests, visibility and analytics .
Clear and simple app to manage tickets internally
What do you like best about the product?
Ease of setup and use.
Integration into Gmail.
Mobile app.
Statistics that are provided.
Integration into Gmail.
Mobile app.
Statistics that are provided.
What do you dislike about the product?
Difficult to look at older tickets.
Sometimes confusing to search for things.
Sometimes confusing to search for things.
What problems is the product solving and how is that benefiting you?
We manage the internal IT tickets. It centralizes all requests and helps us inform our users.
It makes the work enjoyable
What do you like best about the product?
It's simplicity. It was created on the pov of the worker. No buttons are extra, no interface is not used. Everything with it just makes perfect sense.
What do you dislike about the product?
It's not really a dislike but sometimes there are bugs that prevents me on working but support is excellent and no software is perfect
What problems is the product solving and how is that benefiting you?
It solves overlapping steps in finishing a process. Everything is there. Every click completes a process of work.
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