Hiver
HiverReviews from AWS customer
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"Only wish I had started using HIVER sooner!!!"
What do you like best about the product?
I like that I can create shared mailboxes for my team, shared folders with assigned managers, and customizable options per folder. I LOVE how it integrates with GMAIl. I love how I can tag a team member with a customer/client's email. We regularly hyperlink to client's emails for references in our CRM. MUCH EASIER than printing PDFs and saving into the files. I love the shared mailboxes because we can all work together to handle a lot of matters. I love the shared templates that we can created. BUT MOST OF ALL - I love the shared drafts (as long as its in a shared mailbox), my team and I can move things forward quickly and SEAMLESSLY. Also, their admin panel is so very easy to use even for someone like me.
What do you dislike about the product?
I dislike how clunky it can be to use a shared draft. I dislike how the notifications are not as pushy as they need to be for my team members (some need a more vivid reminder) to check their notifications. I dislike very little about HIVER.
What problems is the product solving and how is that benefiting you?
HIVER solves a very simple problem: emails are modern day mailboxes. As a lawfirm, we typically distribute the mail based on responsibilities. That is hard to do with GMAIL/OUTLOOK. HIVER makes it easy. We can share folders, create rules in GMAIL, and move cases along quickly and with minimal effort. Clients get responses that we all collaborate on (with our shared knowledge), and are happy with the quick turnaround. In short, we get back to our customers and they love us for it. Also, when interacting with agencies via EMAIL (which is the new norm), we can do so from a shared email and inbox. It is seamless. I cannot stress enough how much time this saves me when running a practice. Their regular updates and communications keep getting better which shows me that they are not stagnant or resting on their laurels. Their support team is responsive (fast) and detailed.
its a perfect tool for managers
What do you like best about the product?
its an intuitive tool, its not complicated, and the reports are good
What do you dislike about the product?
Sometimes the tickets are not assigned when the agent writes an email.
What problems is the product solving and how is that benefiting you?
the view of the status of the emails that we respond
Useful for basic support functionality
What do you like best about the product?
It is integrated into the Gmail web app, which is familiar. It allows me to collaborate easily with my team to respond to customer requests. Assignment and re-assignment are simple tasks. The tags feature allows me to track things based on whatever data points I want. Marking cases as closed or pending is straightforward. Email templates make everyday communications more efficient.
What do you dislike about the product?
I cannot create customer profiles. I cannot pre-fill information into email templates like customer name, address, etc. It does not integrate with my ERP Netsuite. The loading of shared inboxes is not instantaneous and sometimes requires a refresh. I notice some threads will re-open before I receive the customer's reply, which can be confusing and interrupt my workflow.
What problems is the product solving and how is that benefiting you?
My team consists of 6 people who share the orders inbox. Hiver makes it easy to reference conversations with customers from the past and take over as needed when the primary rep is unavailable. This allows us to easily balance the incoming support load.
Very usefull tool
What do you like best about the product?
Hiver's email template tool is very useful and friendly; it saves me a lot of time when writing recurrent emails.
What do you dislike about the product?
The only thing I have noticed is that it takes a little more to upload my email inbox
What problems is the product solving and how is that benefiting you?
Hiver is helping to may team to get more organized and to remember important tasks
Hive is an amazing product
What do you like best about the product?
Hiver fills in those gaps that Gmail Workspace suffers from. If you have tried Google Groups you know the limitations. HIver brings your groups into your Gmail, keeps them separate, and initially marks them as unassigned. Anybody on the Group team can assign them as they see fit. You can even move an email to another group. All emails assigned to you collect in an "assigned to you" summary tab. There is also a whole tagging system to add additional context. Your original inbox remains unchanged. No more forwarding emails between team members. In our case, often one person handles their portion of the task then reassigns the email to another team member. There is also a whole chatter feature so an ongoing discussion can be had for each email. It is harder to describe Hiver then it is to see a demo which I highly recommend. It has helped us immeasurably. HIghly recommended. We could not live without it.
What do you dislike about the product?
I don't see any problems yet. It is not free but worth the investment. Google should buy Hiver and make it a feature.
What problems is the product solving and how is that benefiting you?
Email overflow and assigning tasks. Taking care of customers and making sure nothing falls between the cracks.
Hiver's support is fast and helpful
What do you like best about the product?
We wrote them several times for information and they always helped us.
In addition, Hiver is very useful for our work and constantly provides new features.
In addition, Hiver is very useful for our work and constantly provides new features.
What do you dislike about the product?
At the moment we have always got on well with Hiver and the support
What problems is the product solving and how is that benefiting you?
Hiver helped us to organise and share emails (we receive many every day)
Professional Experience!
What do you like best about the product?
The quick response of the team and their skill in solving the issues.
What do you dislike about the product?
Nothing. It's excellent! I believe the team will keep providing utilities here.
What problems is the product solving and how is that benefiting you?
Many people are on the same email.
Categorisation and Organization
Categorisation and Organization
Fantastic in keeping organized!
What do you like best about the product?
Super useful! It's been helpful in keeping organized by assigning action items to different team members within our company. Email tags and notes have been great for organization, too.
What do you dislike about the product?
It would be ideal if emails could be assigned to more than one person, which would help avoid unnecessary back-and-forth between team members. Sometimes Hiver does not readily load when the inbox is refreshed.
What problems is the product solving and how is that benefiting you?
Hiver has helped us maintain organization by assigning email/action items to specific team members. Email tags also have helped us quickly access certain types of emails.
Excelent product for large teams
What do you like best about the product?
I like how easy it is for my teams to use the shared mailboxes and the fact that you can set a specific status to an email.
What do you dislike about the product?
At the moment, I have not encountered anything I do not Like.
What problems is the product solving and how is that benefiting you?
Email management for teams with multiple members.
Very useful tool in your daily worklife
What do you like best about the product?
Hiver is a very user-friendly tool that allows you and your team to get more organised around your email chats and communication. Through various automizations and other smart solutions Hiver gives you flexibility in dealing with your email communication in a more efficient and organized manner.
What do you dislike about the product?
I would like Hiver to become more versatile in terms of the amount of tags you can pin in your hiver inbox. In addition it would be nice for Hiver to kind of intregrate the private inbox with hiver inbox (or vice versa) so that the user should have to check only one single point and not two.
What problems is the product solving and how is that benefiting you?
It gives to my team flexibility for better organization, tracking of emails, and above of the opportunity to avoid cluttering of original emails with back and forth communications as all form of internal comms happens on the comment panel.
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