Hiver
HiverReviews from AWS customer
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Hiver is a great tool to manage a shared inbox!
What do you like best about the product?
I love how easy it is to leverage Hiver to manage our shared inbox. Hiver is so easy to pick up and implement, and makes a huge difference in cutting down time managing our inbox.
What do you dislike about the product?
The only thing that I dislike about Hiver is that the automations occasionally do not work, even though we have set them up properly. While we set up automations based off of key words to be assigned to folks in our inbox, it sometimes does not work properly.
What problems is the product solving and how is that benefiting you?
Hiver allows my global team to manage a heavily trafficked inbox. We have employees all over the world reaching out for assistance, and Hiver allows us to easily delegate these emails to specific members on our team.
Instant Usability
What do you like best about the product?
Integration with Gmail means I can view all messages on one platform rather than having to access a different web page or app. Hiver seems to have genuinely built the software around being a user. Training days also add great value and it's good to see Hiver highlighting how their software can be used with other applications.
What do you dislike about the product?
Nothing. The best software investment we have made. I have suggested the ability to have a live dashboard to highlight key SLAs to can be visualised on a seperate screen but in general very impressed.
What problems is the product solving and how is that benefiting you?
Hiver helps us prevent communications from being lost as we have to frequently reach out to 3rd part suppliers and the email chains can get excessively long. Since using Hiver we have seen a significant decrease in follow-up emails.
Recommendations to others considering the product:
For something instantly usable without the need for excessive training or IT knowledge.
Great way to organize a shared inbox!
What do you like best about the product?
I love the ability to organize our team's shared inbox. It has been easy to train our new team members to use and the template feature is a dream! A wonderful way to share an inbox!
What do you dislike about the product?
I would prefer that pending items were not removed from my assigned inbox.
What problems is the product solving and how is that benefiting you?
We have a shared inbox and Jira was not the right solution for us, this has been a wonderful solution as midway between Jira and email!
Effective email management tool for startups
What do you like best about the product?
The analytics is very helpful especially when creating reports.
What do you dislike about the product?
It eats a lot of memory, sometimes my pc would freeze. It asks me to install Hiver on other email accounts on my pc.
What problems is the product solving and how is that benefiting you?
Reporting, email organization and internal communications
Recommendations to others considering the product:
I would recommend it for remote teams especially those with a shared inbox. It's an effective solution that's easy to use and the learning curve for the whole team was very minimal. We also did a training with the Hiver team to make sure we're up to speed.
Great functionality, some bugs, useful reporting
What do you like best about the product?
Analytics/reporting feature. Ability to assign emails.
What do you dislike about the product?
The drafting feature can be a little buggy.
What problems is the product solving and how is that benefiting you?
they've been very responsive to any questions/concerns.
Recommendations to others considering the product:
If you're looking for a simple, easy to use tool that doesnt require a lot of training, Hiver is great and checks ff the basics.
Well structured and works nicely with Gmail
What do you like best about the product?
That it is absolutely easy to use and doesn't have unuseful features. Also, it is extremely nicely designed and really looks like it is part of Gmail.
What do you dislike about the product?
Bulk email management does not work nicely, e.g. when I try to assign and close and tag multiple emails at once, they become de-selected after each action. Also it is quite slow sometimes.
What problems is the product solving and how is that benefiting you?
We are a travel agency and Hiver makes it very easy to see which email belongs to which trip and so it is much easier to find something later.
Low volume starter shared inbox
What do you like best about the product?
Hiver support is extremely responsive and super helpful. They are thorough and will spend the time to walk you through your problem until they are able to solve it.
What do you dislike about the product?
Reporting is not as robust as I would like it to be. It is good for lower volume and a "starter" shared inbox rather than a longer-term solution. It doesn't pair well with Outlook though and some team members insist on using it with Outlook.
What problems is the product solving and how is that benefiting you?
Hiver allows us to have a shared inbox which makes it easier for the team to collaborate. Several people can be working in Hiver at the same time instead of one at a time which is great.
Absolute game changer for our team
What do you like best about the product?
The integration of Hiver into Gmail is hands-down the best feature. When searching for a shared inbox I did not want something that would require having yet another tab open. I needed something that would work with the system that my team was already using.
What do you dislike about the product?
I dislike that you aren't able to assign more than one person to an email. There are some items we have that are being addressed by multiple people and I would like the emails to show up in both of their assigned tabs. This is still the biggest downside I have experienced.
What problems is the product solving and how is that benefiting you?
Hiver helps to solve the issue of missed emails - it is very easy for an email to get lost if it is sent to a single team member, but when everyone has access to the emails it holds us all accountable. It also cuts down on the forwarding (then forgetting) of emails. The collaboration aspect is also very beneficial - I like being able to make comments on the emails and chat with my teammates without having to leave the email.
An effective way to unify workgroups, improve information flow and provide better support
What do you like best about the product?
Hiver has amazing qualities for all work teams and brings a lot to problem solving and communication with customers. Its use as a ticket manager is extremely good and effective, it has worked well in my organization, plus the fact that work teams can set up a shared email inbox keeps the group in better sync, much less information is overlooked and improves response times; I love that Hiver can help us with all of this.
What do you dislike about the product?
Hiver may become the least suitable for smaller companies due to its high cost, on the other hand, I would be happier if they upgraded the user interface.
What problems is the product solving and how is that benefiting you?
By implementing Hiver, we have made a platform suitable for all workgroups and departments in the organization. It has been an effective weapon in improving the quality of our internal and external support and optimizing the response times of support and assistance tickets in an amazing way. Likewise, nothing is now overlooked in email, the tagging feature is very useful and has allowed us to take collaboration to another level.
Recommendations to others considering the product:
If you need to synchronize workgroups and make sure that everyone receives the same information, tickets, etc. in the same email avoiding mass forwarding, Hiver is what you are looking for; without further ado, recommended.
A shared inbox to cover various aspects of our business efficiently
What do you like best about the product?
Hiver is one of the work tools I use daily and also one of my favorites; it is a great relief for my work team and for everyone in my organization, in general, to be able to stop forwarding emails and share them directly through the same platform. Hiver is very intuitive, so we have adopted it quite quickly. It has allowed everything to be more organized when managing support tickets, tasks, customer data in the team from email. Customer service is excellent, always attentive and responsive.
What do you dislike about the product?
The only drawback I have seen in Hiver is its price; it is pretty expensive and becomes unaffordable for smaller organizations; other than that, I find nothing to dislike.
What problems is the product solving and how is that benefiting you?
Using Hiver and being able to have a shared inbox has helped us to cover multiple aspects of the organization through email; not only do we share messages without the need for mass forwarding, but we can also share tasks, product and customer data, support tickets, and much more in real-time.
Recommendations to others considering the product:
Hiver is a handy collaborative tool to manage various aspects of your business from a shared inbox, so you can say goodbye to mass email use and forwarding and start sharing and flowing information in a more efficient and organized way.
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