Hiver
HiverReviews from AWS customer
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Really simple solution for shared inboxes!
What do you like best about the product?
Hiver is simple & easy to use, customer support is also outstanding.
What do you dislike about the product?
My only dislike is I'm not sure we are using the software to it's full potential.
What problems is the product solving and how is that benefiting you?
We were having tremendous issues managing shared inboxes, emails were being open and not actioned, and pre-hiver it was difficult to go through the inbox and see what my team members hadn't responded to. We were losing great leads because things were getting lost.
A good platform for those with multiple persons working within one email, I.e Customer service
What do you like best about the product?
The availability to assign emails. There have been times when multiple people need involvement on an issue, where this platform shines. The ability to work together in one email platform.
What do you dislike about the product?
I was disappointed in the customiization of the platform at first, it took several meetings to get it set up sufficient to the use we needed. But once it was finally set up to the specifications required. It worked great.
What problems is the product solving and how is that benefiting you?
They are being able to have multiple workers involved in a correspondence. So that various emails back and forth are not required. It has made it easy to correspond.
Recommendations to others considering the product:
Get it set up the way you need it, in the beginning, to avoid multiple calls to the help desk.
This has helped our company so much!
What do you like best about the product?
I am assigning emails to the correct person and holding them accountable.
What do you dislike about the product?
There is nothing that I dislike about Hiver.
What problems is the product solving and how is that benefiting you?
We are making sure that all emails get a response. We have quicker response times!
Extremely helpful for task management across a team
What do you like best about the product?
Reduces duplication of work or even just reading emails across team members by assigning each email to only one person.
What do you dislike about the product?
There are a few quirks that take some time to get used to, it also causes a slight slowdown in Gmail but overall it does run smoothly without errors.
What problems is the product solving and how is that benefiting you?
We've saved time, especially at the management level. We are also less likely to miss a client or vendor email and let something go unanswered or unresolved.
Hiver is a great way to organize emails for our company
What do you like best about the product?
Hiver helps manage emails for our team and helps productivity.
What do you dislike about the product?
So far I have no complaints about Hiver.
What problems is the product solving and how is that benefiting you?
Responding to all emails has been solved. There are no missed emails.
Great way to organize!
What do you like best about the product?
It's incredibly helpful to assign tickets to appropriate team members. We also love that we can move emails between different teams inboxes -- so much faster and easier than forwarding!
What do you dislike about the product?
The analytics could be a little bit better.
What problems is the product solving and how is that benefiting you?
We never have to worry about missing important information because of the ability to search all historical data/communications, despite who handled the interaction!
Hiver is a great tool to use for any company or business.
What do you like best about the product?
being able to assign items.
Letting me know when things have been assigned to me.
Letting me know when things have been assigned to me.
What do you dislike about the product?
when hiver re-opens the status to to open- everytime they reply back with a simple thank you comment.
I have to go back and re-close the status of the email.
I have to go back and re-close the status of the email.
What problems is the product solving and how is that benefiting you?
All benefits are great.
Excellent tool to help you stay organised.
What do you like best about the product?
Hiver is so easy to use. The presentation is clear, simple and easy to navigate.
What do you dislike about the product?
Sometimes it can take a while to load (no more than about 5-10 seconds) and requires an occasional refresh to ensure the addon is active.
What problems is the product solving and how is that benefiting you?
Organisation and general forgetfulness. Hiver is great at reminding me of emails that I have neglected.
Recommendations to others considering the product:
It's a great tool if you are using a shared inbox. Easy to assign emails and organise tasks.
Good service, as it improves I believe it'll get even better.
What do you like best about the product?
The ease of being able to assign emails, as well as the templates.
What do you dislike about the product?
Sending an email from a separate folder within your email group (ie Customer Service) it doesn't automatically assign to your email.
What problems is the product solving and how is that benefiting you?
It allows emails to easily be sorted into different accounts.
Brilliant product
What do you like best about the product?
Hiver has been incredibly useful for us as a time where we manage both our own inboxes and a number of shared ones. It's really easy to use, it's been a real dream so far!
What do you dislike about the product?
For our current needs, I'm not sure there is anything we don't like about Hiver!
What problems is the product solving and how is that benefiting you?
The ability for users to comment on and assign emails between teams.
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