Hiver
HiverReviews from AWS customer
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Solid Email Software
What do you like best about the product?
Hiver is a software that allows my team to effectively sort emails and reduce double work. The filters are strong.
What do you dislike about the product?
Sometimes when I close emails via the send and close function, it will automatically remove me from the reading pane view and fullscreen a random email.
What problems is the product solving and how is that benefiting you?
I have a large team and in order to properly cover someone while they are OOO, we have implemented Hiver. We are more aware of what emails are being read, actioned, and solved.
Recommendations to others considering the product:
If you have a team that needs to know who is responding to what email, Hiver is a good tool.
Goodbye to mass email forwarding and Hello to a shared inbox
What do you like best about the product?
I love Hiver because it is simple to manage a shared inbox and how much it streamlines our workflow. In my organization, it is primarily used to manage support tickets from internal staff, as well as remove support tickets and inquiries from customers. Hiver's interface is intuitive, it is easy to configure each inbox, and its customer service is good.
What do you dislike about the product?
I think Hiver is a bit expensive compared to other tools on the market. However, it is a worthwhile investment if you consider its optimal performance.
What problems is the product solving and how is that benefiting you?
Since we have been using Hiver, we have significantly sped up the response time for email and tickets both internally and externally. Hiver simplifies everything for our teams and allows us to manage a more organized environment for handling email requests from employees and customers without massively forwarding messages for assignments; it has been a great success, especially for our support.
Recommendations to others considering the product:
Hiver is an outstanding resource for team management of inboxes and the administration and resolution of internal and external support tickets. I highly recommend it.
Seamless
What do you like best about the product?
organizing my emails, staying on top of pending task, moving things out of my inbox when items are completed, making notes and @ mentions to my co--workers specially when part of the task is completed.
What do you dislike about the product?
At the moment nothing, everything is working great!
What problems is the product solving and how is that benefiting you?
No problems and the ones we have run into the Hiver Support team has been very prompt about addressing them.
LOVE HIVER, SO USEFUL !
What do you like best about the product?
I love that we can make selection and organize the emails for each department on our company which help us with less work charge and less confusion when it comes to help customers and follow up with their needs.
What do you dislike about the product?
So far there's nothing that i don't like, this app is really helpful!
What problems is the product solving and how is that benefiting you?
Answering the emails that correspond to me and assigning the ones that are for other departments .
Great experience
What do you like best about the product?
The best feature is that emails are assigned to me directly. This saves my time and I don't have to sift through thousands of my emails to find the relevant ones for me.
What do you dislike about the product?
I receive emails that aren't relevant to me sometimes. However, I can easily see the ones that are relevant through the assigned emails feature.
What problems is the product solving and how is that benefiting you?
I can receive emails relevant to my work that is tied to other departments, which helps in speeding up my time for researching transactions.
Good product, but can be even better
What do you like best about the product?
Great way to organise and control emails and feebdacks. Drafts are also very useful, help to speed up the routine work. Customer support is very helpful, they were with us in all steps, solving issues and providing possible solutions
What do you dislike about the product?
Would like to have more options for automation. I understand that it is quite sensitive and depends on the specification of each business but still , would like to see more options and triggers for creating automations. Besides API with APPs like Shopify would be a grrreeeat benefit!
What problems is the product solving and how is that benefiting you?
Great way to organise and control emails and feebdacks. Drafts are also very useful, help to speed up the routine work. Customer support is very helpful, they were with us in all steps, solving issues and providing possible solutions
Excellent customer service.
What do you like best about the product?
I contacted them; they made a zoom appointment with me. They fixed the problem remotely and efficiently. Very happy with Hiver and their team!!!
What do you dislike about the product?
nothing, I really like working with Hiver
What problems is the product solving and how is that benefiting you?
The program needed to be deleted and reinstalled. The Rep logged onto my computer remotely and fixed the issue in about 10 min. Very efficient and easy to work with. Thank you Hiver!
An Organization Lover's Dream!
What do you like best about the product?
The ability to tag team members to find an email in question quickly and efficiently saves time for everyone involved. It is truly a useful tool, that every remote business should look into.
What do you dislike about the product?
There is genuinely nothing I dislike about Hiver. There sometimes can be multiple tags that can be assigned to an email if there are too many different Hiver groups involved, but these can be deleted as needed, could be a cleaner view when there are multiple tags.
What problems is the product solving and how is that benefiting you?
We can easily connect with remote employees when we need to locate an email quickly. We can apply tags to group messages. We use notes to hand off items without having to muck up our email threads. We utilize scheduled send to auto send morning and end-of-day emails.
Recommendations to others considering the product:
Stop your search! Hiver is it! It has solved most of our remote working related company problems.
Great way to stay organized!
What do you like best about the product?
Hiver is a great tool to assign (and re-assign) tasks among colleagues, keep track of what everyone is working on, and organize the workload. I particularly love the chat feature, which helps discuss that specific email thread; personalized Tags help categorize the emails in a visible way to the entire team (and not just to yourself, like in regular Gmail). In my company, each client is handled collaboratively among colleagues, so Hiver is great is keeping track and avoiding missing important emails. A correct use of the 'Pending' button is also a great way to follow up on clients that did not reply.
What do you dislike about the product?
Not a dislike, but rather a suggestion: 1) Improve the shared draft. I'd love to receive a notification when a team member has shared a draft in a thread assigned to me. Also, when I pick up someone else's draft, I'd love for my signature to appear automatically (sometimes it happens, sometimes it doesn't). 2) I'd love a 'return to Inbox' feature similar to Boomerang. This would help me greatly to keep track of payment deadlines.
What problems is the product solving and how is that benefiting you?
The most crucial problem that Hiver solved is: avoid missing emails! Since my colleagues and I work collaboratively on all emails, Hiver helps us re-assigning tasks among us, and it's a great tool to manage the workload. Before Hiver, my team used Trello, which was now entirely dismissed. Thanks to Hiver, I haven't missed any important emails in months (I work for a company with a high volume of emails coming in).
It made easier to track all the emails that we handle everyday.
What do you like best about the product?
The most helpful is creating categories for the emails that we receive. It is easier for us to track the emails.
What do you dislike about the product?
The only thing I dislike is when there are times that I accidentally close some emails, and I have a hard time finding them again.
What problems is the product solving and how is that benefiting you?
We have benefited from organized email. New emails are not being mixed with older emails.
Recommendations to others considering the product:
They should use hiver.
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