Hiver
HiverReviews from AWS customer
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email management made easier
What do you like best about the product?
I like how easy-to-use the UI is in handling emails from clients as well as communicating with our team members. I also love how approachable and friendly the hiver support team is when we have inquiries or concerns. We will surely recommend it to others!
What do you dislike about the product?
none so far - everything seems to be okay. Everything works smoothly. No dislikes or other concerns as of the moment.
What problems is the product solving and how is that benefiting you?
My team and I can communicate effectively and efficiently in handling various emails from our clients due to Hiver. Our overall performance and productivity as a team have increased.
Great email tool for small teams
What do you like best about the product?
Hiver brings clarity to inbox management, especially in cases where there might be many stakeholders in the same team who need to see and respond to a particular message.
What do you dislike about the product?
There is little to dislike - the system is simple and built into Gmail functionality. If I was looking for a more advanced tool, I might want a user interface that serves more unique needs, but for now, the simplicity delivers all I need.
What problems is the product solving and how is that benefiting you?
Coordinating external communication and customer support is much easier with Hiver. It has eliminated the need to ping colleagues on other channels to ensure they are on top of a conversation.
Hiver is the best Help Desk tool for Gmail, period.
What do you like best about the product?
Hiver allows us to use a Help Desk seamlessly in Gmail. Our users don't even know they are interacting with a help desk. It also is very easy to click one button and turn any email into a ticket that all agents can access. It was so much better than our old system which frequently duplicated tickets from multiple emails which never happens in Hiver.
What do you dislike about the product?
We'd love more customization around the status field to be available in the future.
What problems is the product solving and how is that benefiting you?
We use Hiver for an internal IT type help desk. It has been very useful to help monitor all the agents, and stay on top of our monthly reporting to our stakeholders.
Templates have also helped us respond quickly to common tickets.
Templates have also helped us respond quickly to common tickets.
Very simple to use
What do you like best about the product?
It is very intuitive and easy to use compared to other ticketing systems
What do you dislike about the product?
that you cannot really separate the email search when using it with Gmail.
What problems is the product solving and how is that benefiting you?
We can organize the type of tickets in our shared inbox.
The tool I needed to become more efficient and organized in my work
What do you like best about the product?
My inbox is very busy and most of my team's emails filter through my inbox, Hiver has given me the tools to manage this efficiently and be able to organize my work. I love the assigning feature where our members each have their list of tasks to do from the incoming emails, the notes and labels features, the draft templates, and the shared draft feature. The support team is also very helpful and readily available any time of the day.
What do you dislike about the product?
Nothing much I can think of, to be honest. I am very happy with the product. Perhaps a good suggestion would be to add a boomerang feature where we could set reminders on pending items. But overall I am very satisfied with the product and service.
What problems is the product solving and how is that benefiting you?
Which team member is working on what, organizes the pending email I still have, time-saving with the template and shared draft feature, less internal emails between team members thanks to notes.
Great customer service
What do you like best about the product?
Great customer service and onboarding process. We have a team of 3 and Hiver is great for us.
What do you dislike about the product?
Not sure. The experience has been pretty good
What problems is the product solving and how is that benefiting you?
Customer service communication issue
Recommendations to others considering the product:
Great for small businesses
Easy to use for customer support
What do you like best about the product?
Simple interface, easy to communicate with team members, templates make responding quick and easy.
What do you dislike about the product?
So far, nothing. Everything is working well for our team.
What problems is the product solving and how is that benefiting you?
Hiver allows us to access our Customer Support emails quickly and efficiently.
Recommendations to others considering the product:
Simple, easy to use and cost-effective option for customer support.
Hiver is the best!
What do you like best about the product?
I loved how easy it was to learn and use. The way it organized the company emails and if you needed to search for something you could do so without a problem.
What do you dislike about the product?
There was absolutely nothing that I didn't like about it. I've worked for a few company's, and I would have wanted them to have used Hiver.
What problems is the product solving and how is that benefiting you?
Our company works as a team. Hiver helped distribute tickets evenly. It helped keep track of all conversations with our customers and if we needed to go back for reference it was there.
Recommendations to others considering the product:
Hiver is the best super easy to use.
Excellent solution for large shared mailbox for processing transactions
What do you like best about the product?
Seamless integration with Google suite. Easy to use interface and setting menus. We primarily use email sorting and shared inboxes. It's the best solution on the market right now.
What do you dislike about the product?
Not much to dislike. We would like a feature to create a backup receiver of emails when a person is on PTO.
What problems is the product solving and how is that benefiting you?
We now have a robust solution to have 30+ individuals manage our primary mailbox for order management. This has improved productivity and reduced potential for miscommunication.
Using Hiver in the Workplace
What do you like best about the product?
The workflow has become much easier when emails are assigned. You can easily see what is assigned to you and the notes section is very helpful!
What do you dislike about the product?
I have no issues using Hiver. Easy to use!
What problems is the product solving and how is that benefiting you?
When tasks are assigned with a tag of what client you need to work on, it is much easier to locate the email and solve the problem. Using Hiver is a lot easier than using regular email. You can locate emails by looking up tags or what is assigned to you to wherein email you would have to scroll through all emails or search and it takes longer to research.
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