Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
Potential with some kinks to work out
What do you like best about the product?
Ability to view and maintain peers messages while on PTO
What do you dislike about the product?
The duplication of emails needs to stop and automatically closed
What problems is the product solving and how is that benefiting you?
helping to sort emails
Simple setup and implementation
What do you like best about the product?
A really great tool. A full-on ticket system within Gmail that really makes support easy to manage.
What do you dislike about the product?
too many subtabs at times that make things tight
What problems is the product solving and how is that benefiting you?
customer support assistance, time savings and efficiency
Really helpful for managing business email inboxes!
What do you like best about the product?
Being able to set several different email templates and edit them.
What do you dislike about the product?
That you can't edit an email template that you didn't make yourself.
What problems is the product solving and how is that benefiting you?
It is helping me respond to various emails much quicker than I used to be able to.
Hiver does the job
What do you like best about the product?
Hiver is great for teams of all sizes, and they have options to meet these needs.
What do you dislike about the product?
The pricing can be a bit intimidating for the larger packages that include more features.
What problems is the product solving and how is that benefiting you?
My team is using it to assign responsibility for tickets that come in via email. Hiver has been great in ensuring that our end-users receive a response to their requests, and it holds our team members accountable for each incoming request.
Recommendations to others considering the product:
Hiver is worth evaluating for your organization and can really help with incoming requests to IT or Customer Service.
Operations Associate
What do you like best about the product?
You can link different inboxes and as well you are able to collaborate on certain emails and this helps productivity and efficiency for organization.
What do you dislike about the product?
Colour but nothing I think it is very good to use.
What problems is the product solving and how is that benefiting you?
team work, and assiging emails and setting tasks todo
Hiver is very effective and helps me organize my work everyday.
What do you like best about the product?
it is very intuitive and simples to use.
What do you dislike about the product?
There is nothing in particular that I dislike on the platform.
What problems is the product solving and how is that benefiting you?
The task management between my colleague and me is more accessible every day with this platform.
We took our email organisation to the next level
What do you like best about the product?
Firstly, the onboarding of using Hiver as a new tool was very smooth and helpful, which allowed us to quickly understand how to derive value from the tool. I especially enjoy the assignee function as it allows the team to only focus on the emails being assigned to them. We ensure that all emails are being responded to in a timely manner and that no emails get lost in our team inboxes. Creating tags allows us to further organise the emails which is very helpful!
What do you dislike about the product?
There isn't really anything I dislike about Hiver. Adding a function that highlights emails that we haven't responded to in x amount of days could be useful, as it allows us to maintain a quick response rate - which optimizes our clients' experience.
What problems is the product solving and how is that benefiting you?
We solved a big problem which was a messy inbox that was overflowing with emails. Assigning the emails to certain team members ensures that our inbox doesn't get pilled up, and it further ensures that we understand who is in charge of a certain email and/or email thread.
Recommendations to others considering the product:
At the very least give it a test run and see if it suits your type of needs and organisation. It might very well solve more issues that you initially planned for it to solve. :-)
Great Shared Mailbox within Gmail
What do you like best about the product?
Hiver offers a straightforward way of efficiently processing email in a shared mailbox environment within Gmail. It is nice to be able to assign an email to individuals manually or through automation.
What do you dislike about the product?
I understand that for it to work correctly, the emails need to be tagged, but the multiple tags tied to each email can be very busy and distracting. Several email accounts are automatically created within the user's settings, which can be confusing.
What problems is the product solving and how is that benefiting you?
Since emails can be assigned to individuals, there is much less duplication of efforts when responding to customer inquiries. Automations also allow for simple tasks to be completed, which saves time.
Great tool!
What do you like best about the product?
Hiver is a great tool to keep track of incoming customer emails!
What do you dislike about the product?
Sometimes when you mark an email closed, it does not save, and you have to do it again.
What problems is the product solving and how is that benefiting you?
Keeping track of incoming customer emails
Great App, works great for our purposes!
What do you like best about the product?
I LOVE that I can handle tickets within Gmail. I switched after dealing with Freshdesk then Zendesk. Both a very clunky, the ticketing email threads they create are completely unnecessary and annoying, not to mention long and confusing to customers. Sorting tickets is super easy. I like the note system they have on each email, and they integrate with Slack.
What do you dislike about the product?
It's not really a dislike per se, but more of a wish. I wish they could implement a note thread system like Slack so I can get rid of Slack altogether. Its a nice system thats necessary but I would like to have both in one place, I would be willing to pay extra for this feature. So if they could create a tab at the top that would take you to another screen (like they do for Hiver settings) where you can start conversations/threads independently of the emails and when a note is placed in an email it would open a thread in this area with the permalink, much like how our Slack runs now.
What problems is the product solving and how is that benefiting you?
The phone app is a little annoying, it would be nice to integrate within Gamil like they do on desktop. Not sure if this even possible though
showing 611 - 620