Hiver
HiverReviews from AWS customer
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Hiver...Useful and Convenient!
What do you like best about the product?
Hiver allows me to keep tabs on current correspondence, as well as old, allowing me to 'maintain a solid grip' on my customers' specific situations and concerns...
What do you dislike about the product?
I'm not certain I have an actual 'dislike' specifically @ this time...I am satisfied w/ the current performance capabilities of the Hiver platform & will continue to use it as long as it serves me well!
What problems is the product solving and how is that benefiting you?
Hiver allows me to stay current w/ my customers, avoiding embarrassment and 'retracing' old info...
I love that Hiver gives the ability to transfer emails where they need to be.
What do you like best about the product?
Having the ability to transfer emails to the appropriate person so I don't have as much in my inbox.
What do you dislike about the product?
I don't have anything that I don't like about Hiver at this point.
What problems is the product solving and how is that benefiting you?
Being able to hold on to the emails that I need and being able to separate to other colleagues.
Recommendations to others considering the product:
I don't have any recommendations at this time.
Great for triaging emails
What do you like best about the product?
The ability to have a shared inbox that helps organize emails. In addition, the tags provide great quick indications.
What do you dislike about the product?
I wish Hiver had flows to help automate Gmail a little bit better.
What problems is the product solving and how is that benefiting you?
Having good organization with a shared inbox helps my team members and me efficiently work through our inbox.
Recommendations to others considering the product:
Great way to help organize a business emails
Very Good Platform
What do you like best about the product?
Workload management and organization help our team a lot.
What do you dislike about the product?
Does not work with Whatsapp and right to left writing
What problems is the product solving and how is that benefiting you?
assigning emails and tasks to each other.
Revolutionary to my productivity.
What do you like best about the product?
The reminders! This feature has saved my bacon more than I care to admit.
What do you dislike about the product?
not much.... Perhaps loading times can be a bit sluggish, but still miles better than anything else out there.
What problems is the product solving and how is that benefiting you?
Confusion in a group inbox (AKA sales@ inbox)
Hiver has helped me manage my team emails and their responses in the best way possible.
What do you like best about the product?
Hiver has helped me manage my team's responses and the response times to our clients. No email gets left out, it helps me assign emails coming in our shared folder which makes task assignments easier
What do you dislike about the product?
I would want Hiver to let me add more custom filters on my account, right now I can only add almost 3-4 in a shared mailbox
What problems is the product solving and how is that benefiting you?
Hiver saves time in email assignments through the automation rules we can add through the admin dashboard. Also it helps me keep track of the responses and the response times of my team members
Organizational Manner of Business Emails for Strategic Analyzations
What do you like best about the product?
I appreciate the status and note buttons so the people at the company can put some information without the hassle of creating and piling up emails. It helps in analyzing and resolving emails right away and not miss a transaction that needs attention.
What do you dislike about the product?
All of its features are very useful. I don't see any downside of Hiver or experienced any issues with it.
What problems is the product solving and how is that benefiting you?
Emails from customers, suppliers, and people involved in the business. One significant benefit of it is that it helps resolve and deal with the business transactions right away, assign people in charge. It's a very orderly setup for business emails and I think it's a necessity for those who have difficulties allocating tasks within their organization.
Great Business email
What do you like best about the product?
I love how easy it is to find emails with Hiver. I also like that you can see all the emails in your company and that you can assign someone an email. I love that if you need more time on the email, you can place it in Pending. The notes are lovely as you can be speaking with the person on the email and write in the notes what you talked about. Great job.
What do you dislike about the product?
I have not found anything yet with Hiver that I do not like.
What problems is the product solving and how is that benefiting you?
We now have faster emails, we are more productive during the day, and we can analyze how many emails we are getting.
Hiver is a great organizational tool!
What do you like best about the product?
I love how easy and quickly you can assign emails to colleagues. It makes organizing emails an effortless experience.
What do you dislike about the product?
On occasion, Hiver will require you to reselect an assignee or a status after being selected.
What problems is the product solving and how is that benefiting you?
Ensuring that all support emails are promptly responded to and resolved. Time-saving tool, when you can quickly locate emails that require your attention.
Helps me prioritize and keep my inbox clear, while not losing important threads to the email void.
What do you like best about the product?
I absolutely love fact that I can archive an email out of my inbox, but still access it in Hiver. In the sales industry where I work, there's always quote, order, and tracking emails flying around, and I often don't have time to get to all of them in a timely manner, which means prioritization is a vital skill. Hiver lets me look at my full inbox, say "okay, these seven emails can wait until the afternoon," and archive them, but still leave them available in my assigned box. This lets me treat Hiver as essentially a drawer for stuff that I don't have time to get to in the moment.
What do you dislike about the product?
I really wish there was a third status that was somewhere between "Open" and "Pending," that I could apply to emails to which I am awaiting a response, but, unlike "Pending" status, doesn't make the email effectively disappear from Hiver until I receive a reply. Folks are very busy in sales, and often need several reminders. I can't just leave a single request out there and wait for a response, I need a drawer that lets me see all my outstanding requests for info, so I can follow up on them.
What problems is the product solving and how is that benefiting you?
Hiver has helped most with keeping my inbox clear, helping me keep track of what requires action and what does not, workload management, delegation, and most of all: it's helped with keeping threads from getting lost in the void.
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