Hiver
HiverReviews from AWS customer
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Perfect for those who don't need much
What do you like best about the product?
Being able to assign emails in different categories to different team members is very helpful for our small yet busy online business.
What do you dislike about the product?
I'm not sure if when I open an email that is marked as another coworkers that it marks it as read for both parties or just me.
What problems is the product solving and how is that benefiting you?
Hiver solved the problem of having too many sales reps interact with a customer. This is confusing for all parties to hear a bunch of different voices. One sales rep per customer makes it more personable and easier.
How I love to use Hiver
What do you like best about the product?
Hiver is very easy to use. With assistance when you need updates and troubleshooting.
What do you dislike about the product?
Hiver sometimes hides the agent status drop-down menu.
What problems is the product solving and how is that benefiting you?
It resolves my number of calls since it offers a graph.
Fantastic Tool!
What do you like best about the product?
Hiver is a great tool and it's been incredible for our team's organizational skills.
What do you dislike about the product?
Nothing. It's great. I haven't found anything that I dislike.
What problems is the product solving and how is that benefiting you?
Organizational issues. It's also a great way to keep track of things at work
Excellent experience
What do you like best about the product?
I love the ability to assign emails and tasks easily with using hiver individually.
What do you dislike about the product?
everything seems to work great with Hiver.
What problems is the product solving and how is that benefiting you?
We solve billing issues and variance issues our customers have while using Hiver.
Hiver completely transformed the way my sales team works with incoming mail.
What do you like best about the product?
Hiver allowed us to switch from one shared inbox (and all of the drawbacks this brings) to separate accounts while still being able to access all of our mail. We have upgraded the same workflow we are used to but we are now able to take advantage of everything that makes separate Google accounts so powerful.
What do you dislike about the product?
The notifications system needs work. Some of my team members would like to see more filters/configuration options for what notifications actually show up. Most notably, we feel that the assigned to-notification is completely redundant.
Another QoL feature would be the ability to change the colours of the tags per user. Right now, the team inbox can have us cross-eyed at times. Switching the colours up per user would make life a lot easier for us, at least!
Another QoL feature would be the ability to change the colours of the tags per user. Right now, the team inbox can have us cross-eyed at times. Switching the colours up per user would make life a lot easier for us, at least!
What problems is the product solving and how is that benefiting you?
We are taking full advantage of Google Workspace (calendar, team drive, personal e-mail) while still keeping our info@-inbox fully operational without overly complicated forwarding rules. Hiver enabled us to switch over to a scalable way of dealing with a shared support/sales inbox.
Great email filing system for managing multiple projects across a team of employees.
What do you like best about the product?
Reasonably seamless add on to gmail without affecting the user experience.
What do you dislike about the product?
The labels sometimes do not show up in the search bar without typing the majority of the project name.
What problems is the product solving and how is that benefiting you?
We are managing numerous projects and sharing information across a wide team, whilst retaining access control to company-sensitive labels if required.
Great platform for business integration
What do you like best about the product?
This platform is extremely useful within our company - we have members working in different states and it helps us to maintain fluidity and have an understanding of business interactions that occur outside of our own designated email threads.
What do you dislike about the product?
The Hiver mobile app could use a little work - it would be convenient if it included email signatures and it would also be nice if there was a way to view activities and email threads in a shared screen (maybe a top and bottom split screen) to more similarly mirror the desktop version.
What problems is the product solving and how is that benefiting you?
Rather than having to reach out to our representatives who we think may have worked with a specific client, we can easily access threads, activities, and notes relating to the client without having to go back and forth with various representatives trying to locate the information we need.
Expensive, and missing a lot of use cases for us
What do you like best about the product?
The setup is easy, plug-n-play. It's easy to get started
What do you dislike about the product?
- Don't send an auto-reply to system-generated messages arriving at a group inbox
- If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox.
- Threaded messages required
- Doesn't support Gmail app, requires an additional app for group email on phone
- Nested tags not supported
- If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox.
- Threaded messages required
- Doesn't support Gmail app, requires an additional app for group email on phone
- Nested tags not supported
What problems is the product solving and how is that benefiting you?
Hiver is used to bring back the "shared mailbox" functionality our users have grown used to with Microsoft Outlook
Great tool
What do you like best about the product?
Functionality added in my existing gmail inbox.
What do you dislike about the product?
Nothing much of dislike as of right now.
What problems is the product solving and how is that benefiting you?
Helpdesk related, sharing inbox with multiple people etc
Great for Managing multiple clients
What do you like best about the product?
It's really easy to use and you can split the emails up with the team easily.
What do you dislike about the product?
For some reason there was an issue with the verification of my email address in the beginning and we had to contact support and get on a call with them.
What problems is the product solving and how is that benefiting you?
Multiple clients and managing their requests.
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