Hiver
HiverReviews from AWS customer
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Great help for our customer service team
What do you like best about the product?
We very much appreciate having multiple mailboxes at hand in one place, shared drafts, the internal communication tool and e-mail templates. And the analytics that keep us updated about the numbers. If we experience any difficulties, the Hiver team is always ready to help.
What do you dislike about the product?
We are missing the possibility to share images within the shared drafts. Our customers often need to see the feature they're looking for in our application, and it is difficult to pass this information to someone else just in words.
What problems is the product solving and how is that benefiting you?
We are a small but growing business and the volume of customer requests had become difficult to handle at one point. Since we started using Hiver 18 months ago, the tool put our customer emails in perfect order and at the same time enabled us to keep the personalized attitude of the e-mail communication, which is so important to us.
Hiver Is User Friendly
What do you like best about the product?
The seamless integration between Hiver and Gmail
What do you dislike about the product?
I have not found any downsides as of yet.
What problems is the product solving and how is that benefiting you?
We are able to quickly respond to the guest using the tools available. The benefits are rooted from the integration with Gmail.
LOVE IT
What do you like best about the product?
It really helps us with communication and time saving.
What do you dislike about the product?
I don't quit understand why you can tag someone and @ them.
What problems is the product solving and how is that benefiting you?
Keeps us from all having to look at the same emails, which saves a lot of time!
Simple and easy to use
What do you like best about the product?
You can easily assign emails to members of the team
What do you dislike about the product?
Haven't come across any yet, it seems to do exactly what it says
What problems is the product solving and how is that benefiting you?
It makes assigning emails very clear and concise
Easy and functional tool for gmail
What do you like best about the product?
It's easy to organize emails and makes the team work easier, since I'm able to assign the tasks my needs to handle.
What do you dislike about the product?
There is nothing I would change at the moment
What problems is the product solving and how is that benefiting you?
The email organization, it gets easier to assign emails my team needs to work with.
Game changer!
What do you like best about the product?
It's relatively easy to learn and use. The features have helped our company's knowledge management efforts when it comes to servicing our community.
What do you dislike about the product?
It takes a while for those who are technically challenged to learn the features.
What problems is the product solving and how is that benefiting you?
How our community can get quicker responses and more accurate results. It's much easier to share the concerns from different stakeholders for effective resolutions.
Recommendations to others considering the product:
If they are looking for a Google-supported customer service solution, Hiver is certainly an excellent platform.
Hiver has helped our business' internal and external communications
What do you like best about the product?
Hiver's ability to help handle customer emails and pass along important information.
What do you dislike about the product?
The initial concept of staff being confused by the concept of Hiver. However, in the end they thanked me for bringing it into our workplace.
What problems is the product solving and how is that benefiting you?
Customer e-mails are handled only once. Important e-mails get escalated to the right people.
Great tool for sharing info!
What do you like best about the product?
I like being able to assign my emails to other members of the team. It's a great tool for when different departments need to see the information sent in an old email or for simply passing the thread onto the next step.
What do you dislike about the product?
The only real downside seems to be when you log out of Hiver inadvertently. There's always a brief moment of panic.
What problems is the product solving and how is that benefiting you?
We're solving communication problems between departments. Now, when someone has new eyes on a project, they can get all of the information that has been relayed instantly
The best tool for team-work!
What do you like best about the product?
The fact of having this work tool makes our team much more productive, distributing the daily tasks becomes much simpler with this incredible tool.
What do you dislike about the product?
For now, everything seems to be good! It's a great tool.
What problems is the product solving and how is that benefiting you?
Spreading daily tasks has been made much easier with Hiver.
Recommendations to others considering the product:
Nothing, for now, all seems to be good.
User friendly product with good features
What do you like best about the product?
Ability to tag and share email communication across staff, shared draft feature, ability to organize companywide emails by client or internal tags to sort for response by staff. I've never used a mailbox like this before but it's convenient for clients to only need one contact email address and then the emails to get sorted throughout the staff. It also allows for better internal communication as I can see what emails were sent to clients by other staff members without needing to ask. This avoids sending duplicates to clients and allows multiple team members to be on the same page.
What do you dislike about the product?
There are a few bugs and things that could be improved upon but overall it works well. It would be helpful to be able to add tags to emails when sending instead of after it's sent, but this is only a minor annoyance that adds a bit of extra time. Also, it's difficult to keep track of messages that I'm "tagged" in by coworkers. Once I click on the notification, it disappears and it's always in the "read" box so I have lost emails a few times. It would be helpful to be able to mark a notification as unread without having to search through the read box. Or perhaps to have notifications separated between emails assigned to me and messages where I am tagged. I can't always take care of everything at one time and I dislike keeping written notes. I would prefer to be able to sort my notifications and keep them listed as unread until I'm able to take care of the notification.
What problems is the product solving and how is that benefiting you?
The only problem I have found is not actually a problem but something that take a bit of time. It requires you to access your sent items to tag to clients or coworkers. This take a little extra time to remember to go to your sent item if you'd like to add a tag to a sent email. Also, the inability to keep notification separate and the occasional notification that seems to disappear once it's clicked on. But there are many benefits. It allows for review and access of communication among staff members. It also allows for good organization of emails. I also like the ability to tag other coworkers to get input on an issue before sending an email. The shared draft is also a great benefit.
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