Hiver
HiverReviews from AWS customer
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Hiver is amazing, it is A SUPER EASY to use ticketing system that integrates perfectly into GMAIL !
What do you like best about the product?
Seamless integration to GMAIL, I don't have to leave my current GMAIL set-up. Very convenient.
What do you dislike about the product?
None. It says what it does and I am happy with what it is doing for our business.
What problems is the product solving and how is that benefiting you?
Having 1 integrated ticketing system that keeps staff in one place and saves time
Hiver Usage in Advertising
What do you like best about the product?
See as a team what everyone is working on and if someone else has begun replying to an email received.
What do you dislike about the product?
logs me out often and doesn't visually tell you very obviously.
What problems is the product solving and how is that benefiting you?
No real problems, more cohesive working and ability for others to see and jump in where needed without struggling to find contextual issues.
Fantastic widget
What do you like best about the product?
Great flow of information. Prompt Notifications.
What do you dislike about the product?
Seems to slow down Gmail. Cannot follow the notification link through from Slack mobile app to go to email.
What problems is the product solving and how is that benefiting you?
Helpdesk. General troubleshooting such as end-user login details.
Great service - all your email in one place
What do you like best about the product?
It's so much better to have all your various shared inboxes in one place. I can monitor and respond to all email whether personal, or to a team inbox without having to check lots of different places.
What do you dislike about the product?
It could be easier to search through old conversations. I'd like to more easily browse all the conversation history for a particular customer.
What problems is the product solving and how is that benefiting you?
Each employee in the company now has just one gmail account which they can use to check and reply to everything - whether a personal email, a customer service email in a shared inbox, etc. It's much quicker to get back to people, no more checking multiple systems, easy to assign conversations to team members.
Great tool for Group/team emails
What do you like best about the product?
- Great tool to assign emails and see who is working on the request.
- Analysis on the work load of each member
- Analysis on the work load of each member
What do you dislike about the product?
- More features could be added to lite plan
- or Grown plan could be bit less pricier
- or Grown plan could be bit less pricier
What problems is the product solving and how is that benefiting you?
- Delegate work between team members
- Help visualize who is taking care of the requests
- Help visualize who is taking care of the requests
Handy
What do you like best about the product?
I can access to every inbox from my own.
What do you dislike about the product?
I have to enter on the google bar the code to avoid loading the results from every inbox. Aka, if I want to check a sent message I sent before, I need to go to sent folder and then write "from:me" for it to only display the ones I have personaly sent from my own inbox.
What problems is the product solving and how is that benefiting you?
I can access to multiple inboxes from my main one
Trademark Specialist at LegalZoom
What do you like best about the product?
The efficiency and organization of the program. Joined Hiver to help organize our team and create greater accountability.
What do you dislike about the product?
The speed at times can be a bit slow at times and I do not like that the Hiver button need be pressed to access the features
What problems is the product solving and how is that benefiting you?
Solving issues such as accountability and have been able to assign work to different members of my team as well as add notes to orders being handled
Recommendations to others considering the product:
Be patient when learning the program as it takes some time to get comfortable.
By the far the best user-friendly email sharing software!
What do you like best about the product?
With Hiver, all the teammates are able to work on a shared inbox which in turn saves time, and also customers are getting their issues solved in quick time. And we can assign emails to our teammates depending upon their domain of work.
What do you dislike about the product?
To be honest, I did not dislike anything about hiver. This is by far the best software I've used! Hiver makes work easier when we are working as a team.
What problems is the product solving and how is that benefiting you?
With Hiver, our team is able to address the queries of the clients quickly and as a manager, I'm able to track the response time to the client emails of my team.
Changed our team process in such a good way
What do you like best about the product?
Hiver has made it so easy to organize our shared inbox, and also collaborate with team on replies and answers. With a team of 14 people, it was taking us so much longer to discuss emails. We can now have one person sort emails to each inbox for us to each reply on our own. We also have had great experience with the support team anytime we needed it.
What do you dislike about the product?
The thread view was something I had to adjust to in my inbox, but now that I am used to it, it's great! Also, searching sent emails has been a little bit clunky since EVERYONE's email are showing in our sent. The only other thing to remember is tagging emails after you send so they can quickly come into your inbox without having to be tagged.
What problems is the product solving and how is that benefiting you?
We now can have one inbox with everyone replying on their own. Draft replies before sending and internal notes. Also saving a lot of time!
Recommendations to others considering the product:
Make sure you have a dedicated person or organized team member and have everyone train/learn or else emails will be missed!
Confusion Reduced!
What do you like best about the product?
I really like the level of organization Hiver brings to our email. Separating, sorting and assigning our incoming email has greatly reduced the clutter and confusion of a inbox with over 30k emails in it.
What do you dislike about the product?
Not much - the biggest issue is when there are mis-assigned emails, but that is typically less Hiver issues and more human error or oversight.
What problems is the product solving and how is that benefiting you?
The biggest help is in being able to assign specific items or tasks to individual employees. When emails to the general inbox are divided up and specific employees are assigned specific emails and their associated tasks, it greatly reduces confusion, and those tasks are handled much more efficiently and completely. For example, when a field Technician cancels a Work Order on-site, an email is generated. That email is then assigned automatically to a specific employee, who has certain tasks associated with it. The Hiver end also allows for accountability as those tasks are noted and the email is closed out.
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