Hiver
HiverReviews from AWS customer
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Great help for prioritizing emails on a team. Easy to use and more functional than Drag.
What do you like best about the product?
The automations are great for tagging and assigning projects. It is much easier to look at than other email programs. It just looks like you are in Gmail. The click up integration has been helpful for us.
What do you dislike about the product?
The click up integration does not work if you create a new project inside of Hiver- it disappears from the calendar in click up. Hard to say if Hiver or Click up is responsible for that.
What problems is the product solving and how is that benefiting you?
helping us not miss emails by being efficient and clear. Assigning emails is extremely easy and helpful.
Great Product
What do you like best about the product?
Helps teams organize emails and tasks by being able to assign and have a separate inbox.
What do you dislike about the product?
Sometimes the downside can be too many hands in the bucket when organizing emails.
What problems is the product solving and how is that benefiting you?
Email organization
Very good software I would recommend.
What do you like best about the product?
I like how simple and easy to use it is.
What do you dislike about the product?
No downsides. I think this is very good and would highly recommend.
What problems is the product solving and how is that benefiting you?
Makes it simple to organize emails.
Hiver for my customer support emails
What do you like best about the product?
I love that I can track all the emails and when I have completed them I can either put them on pending or closed
What do you dislike about the product?
Nothing I can suggest to improve. The system works for what I need it to.
What problems is the product solving and how is that benefiting you?
Being able to keep track of all support tickets and see when they are due as well as assigning to other members
Powerup our gmail imbox
What do you like best about the product?
Sharing email across team members and assigning emails
What do you dislike about the product?
I cannot assigns emails as tasks in Google Task or Google Calendar
What problems is the product solving and how is that benefiting you?
Create and manage a shered mail inbox smoothly
Hiver HQ for Microsoft compared to GMAIL is not great.
What do you like best about the product?
I loved hiver for gmail. It kept our busy but small team organized and efficient. We were forced to migrate to Microsoft and decided we would still need to use hiver however hiver for Microsoft is garbage.
What do you dislike about the product?
-Cannot filter by unread emails, have to scroll endlessly to find an older email that someone replied to that is now showing unread. This seems like a pretty basic feature that just doesn't exist in hiver outlook.
-There is a glitch where the sender name shows up incorrectly. As an example if I received a PDF document to sign by someone and then the next day get another document from someone else it will show the previous senders name in the from field until you click on it and see the correct sender.
My team and I absolutely LOVED hiver for gmail so much so that it completely crippled our team when we were forced to migrate to microsoft outlook. We thought Hiver for Microsoft would be comparable but unfortunately it is not.
-There is a glitch where the sender name shows up incorrectly. As an example if I received a PDF document to sign by someone and then the next day get another document from someone else it will show the previous senders name in the from field until you click on it and see the correct sender.
My team and I absolutely LOVED hiver for gmail so much so that it completely crippled our team when we were forced to migrate to microsoft outlook. We thought Hiver for Microsoft would be comparable but unfortunately it is not.
What problems is the product solving and how is that benefiting you?
Keeping our tasks from shared inbox organized
Hiver really helps my job
What do you like best about the product?
Hiver simplifies my workload and is user-friendly.
The syncing capabilities between Gmail and Hiver are also excellent.
The syncing capabilities between Gmail and Hiver are also excellent.
What do you dislike about the product?
Sometimes the integration can take a little while to sync up with my email inbox.
No other significant problems.
No other significant problems.
What problems is the product solving and how is that benefiting you?
Communication between employees (my colleagues) and our customers.
Good Product, Great Support
What do you like best about the product?
We are a larger customer of Hiver with 75 users and a large volume of emails going through it.
Hiver has a good product for collecting email analytics and improving email workflow. But the best part is the team. They are very helpful and a partner in the process of implementing the application. This is something some other competitors don't offer.
We appreciate all they have done to make the tool work for our unusual use case.
Its an easy application to use and integrates easily with all of our clients.
Hiver has a good product for collecting email analytics and improving email workflow. But the best part is the team. They are very helpful and a partner in the process of implementing the application. This is something some other competitors don't offer.
We appreciate all they have done to make the tool work for our unusual use case.
Its an easy application to use and integrates easily with all of our clients.
What do you dislike about the product?
The price may seem high but when it comes to the partnership that comes with it, it is worth it.
What problems is the product solving and how is that benefiting you?
Email Analytics, Better response times and sharing work among salesmen
Hiver Makes Everything Easier!
What do you like best about the product?
Hiver is great for making sure everyone stays on track, each customer is taken care of, or assigned to their respective support members. It was super easy to implement and integrate in our daily routine, we use it every day! I love that you can make notes on the side that customers aren't able to see, but it keeps everything on track its great! If something isn't right, the customer support is awesome and very helpful.
What do you dislike about the product?
Not sure there are any downsides to Hiver honestly! Even the phone app works great!
What problems is the product solving and how is that benefiting you?
It makes sure to keep all employees on track with who they should be taking care of.
Best Ticket tracking system
What do you like best about the product?
Hiver is useful to keep track of customer issues and move them into closure.
What do you dislike about the product?
Nothing to dislike about hiver as it has all required features for customer issues.
What problems is the product solving and how is that benefiting you?
It gives us extensive feature to manage customer issues and communicate to them effectively.
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