Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
How to get Outlook in Gmail
What do you like best about the product?
It's similar to Outlooks shared inboxes, but has more features.
What do you dislike about the product?
Expensive, and missing a lot of use cases for us
- Dont send auto-reply to system generated messages to a group inbox
- If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox.
- Threaded messages required
- Doesnt support Gmail app, requires additional app for group email
- Nested tags not supported
- Dont send auto-reply to system generated messages to a group inbox
- If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox.
- Threaded messages required
- Doesnt support Gmail app, requires additional app for group email
- Nested tags not supported
What problems is the product solving and how is that benefiting you?
Staff complained about not having drag and drop to shared inbox folders from Outlook. Now they can.
Recommendations to others considering the product:
Go for another solution
Hiver is a game changer.
What do you like best about the product?
I love the fact that we can route emails easily to the right person and the tagging and comment feature on the right column makes it easy to talk about customer inquiries without building an insanely long and confusing email chain. I love the access to data. I love the templates feature.
What do you dislike about the product?
I don't like that pending items aren't visible in my hiver inbox - they're easy to forget about.
What problems is the product solving and how is that benefiting you?
Before Hiver, we'd lose track of team conversations about specific clients, we wouldn't know if a situation was handled or who handled it, and we had no data on customer service. Now we have a clear routing systems for requests and emails that come in, easy to use response templates, and we know when something's handled. I can let go as a CEO and know that things are handled and I can easily progress monitor. We have great data and as a team, we're more organized and focused than ever. Most importantly, we can handle way more customer requests than before with very little slipping through the cracks.
Wonderful Way to Manage a Shared Inbox
What do you like best about the product?
Hiver has greatly improved our response time to emails and our organization of how they are divided out amongst our team.
What do you dislike about the product?
My only comment is there seems to be a lot of upgrades I have to install. Overall, Hiver is wonderful.
What problems is the product solving and how is that benefiting you?
Our efficiency and response time to emails has greatly improved. Gmail alone is a difficult platform to manage a shared inbox and Hiver has helped greatly.
Hiver was the foundation of our business
What do you like best about the product?
I liked how it was intuitive for everyone to use. With minimal training the whole team was up to speed and productive. In fact, we had the least technical person in the company write up the usage docs. It truly was a triumph of usability.
Part of it was the built-in integration with gmail. We didn't have to open another app, we just installed the software and assign emails to the responsible people. As a team we were able to gel and work together well. Our customers really enjoyed our faster and more organized responses.
Hiver customer support rocks. Can't say enough good things about them, they are the secret heroes of the company. Not that we needed them often, but when we did they were there for us.
Unfortunately for us, the pandemic was a mortal blow to our company. Going forward when it's my choice I'm going to use Hiver. When it's not my choice I'll advocate for it.
Part of it was the built-in integration with gmail. We didn't have to open another app, we just installed the software and assign emails to the responsible people. As a team we were able to gel and work together well. Our customers really enjoyed our faster and more organized responses.
Hiver customer support rocks. Can't say enough good things about them, they are the secret heroes of the company. Not that we needed them often, but when we did they were there for us.
Unfortunately for us, the pandemic was a mortal blow to our company. Going forward when it's my choice I'm going to use Hiver. When it's not my choice I'll advocate for it.
What do you dislike about the product?
Periodically gmail would make changes to their interface which caused minor issues with Hiver. Nothing every stopped working, and Hiver would fix the glitches within a couple hours. For this we blamed Google for making unannounced changes, not the good people at Hiver.
What problems is the product solving and how is that benefiting you?
We had problems managing customer and vendor requests. Routing people to the right staff member was so much easier with Hiver.
A Useful Tool For Project Management
What do you like best about the product?
Hiver has become a useful addition to our project team. It allows us to assign work within a shared inbox. We always have coverage for our clients even if someone has vacation or is out sick. This tool allows us to coordinate all of our projects. We use the Hiver tag feature every day to organize all of our client communications efficiently.
What do you dislike about the product?
We have had a few challenges with Hiver and their support team is really quick to contact and takes time to listen to our concerns and ideas. One of our biggest challenges with Hiver is the use of templated emails which, while it is extremely useful, we have experienced challenges when making changes to our templates, where it resets our custom email styling. It would be nice to have the templates not auto pad and retain our custom styling. So we can send more professional templated emails with our logo and customizations. Another hope we have is that we would be able use the automations function to tag outgoing emails, we reached out to support and they said that they are not able to complete that as it is an “engineering complexity”. At this time we have stopped using the automatic tagging feature because it isn’t able to perform this function and therefore isn’t really more effective than manually tagging.
What problems is the product solving and how is that benefiting you?
Overall me and my team would recommend Hiver to others who are looking to share an inbox and organize work and hopefully they will continue to improve upon the software and make it even more useful.
Recommendations to others considering the product:
Overall, my team would recommend Hiver to others who are looking to share an inbox and organize work, and hopefully they will continue to improve upon the software and make it even more useful.
Solution for High Volume Collaborative Email Inbox
What do you like best about the product?
The ability to assign email to another teammate along with adding "Tags" and even notes to each email.
What do you dislike about the product?
You can remove emails from your Hiver inbox without any notification. This has happened a few times on accident.
What problems is the product solving and how is that benefiting you?
Our team has a shared inbox and we spent a lot of time forwarding every email, but with Hiver's assign feature, we're able to do that seamlessly.
Highly recommend
What do you like best about the product?
The ability to tag team members and communicate about the email before responding to customer.
What do you dislike about the product?
Notifications can sometimes be missed, but that's more operator error
What problems is the product solving and how is that benefiting you?
Better team communication and tracking when clients submit requests
Very satisfied...cant' operate without it anymore
What do you like best about the product?
accountability with assigning and completing tasks.
What do you dislike about the product?
I have not found any downsides to using Hiver...but I could list 20 upsides.
What problems is the product solving and how is that benefiting you?
working from home employees during covid have better access to the shared inboxes. allows for more collaboration.
Recommendations to others considering the product:
Just use it! it has been a game changer for us. Customers get responses quicker and we are more organized. A shared mailbox gives you the ability for every user to see the history of an order from inception to delivery and after if there is any follow up.
Very great and easy to use!
What do you like best about the product?
I like it how easy it is to use it. It has helped us keep our support tickets on track! i like that you can create templates which makes life a lot easier. The tags make a great addition which helps us see where the tickets are coming from the most - great for analytics.
What do you dislike about the product?
When we first got Hiver it seemed to slow down our gmail. However this changed so that was a negative turned into a positive.
The app is not the best. As we receive support tickets via a system that come through gmail it does not allow us to reply to that person that raised the ticket, so it has to either be done on a desktop or gmail app, which can be a little frustrating.
The app is not the best. As we receive support tickets via a system that come through gmail it does not allow us to reply to that person that raised the ticket, so it has to either be done on a desktop or gmail app, which can be a little frustrating.
What problems is the product solving and how is that benefiting you?
We have realised that since using Hiver we are able to distribute the tickets and escalate it to the right people. It has helped us be more organised and making sure that each issue raised is solved to the best of our ability.
We are able keep track of who are the most demanding clients and gave us insight of how busy we get.
We are able keep track of who are the most demanding clients and gave us insight of how busy we get.
Recommendations to others considering the product:
Its very good. Easy to use and has a lot of benefits with help desk/support request tickets.
Made work life organised and easy to keep track of emails
What do you like best about the product?
I love the fact we can have multiple inboxes as this allows us to split up the emails we receive on a daily basis. Assigning emails really helps us get work done and distributed better rather than sitting in the inbox for all of us to guess if someone else is dealing with it. Furthermore this leads to if you click in an email and go to reply you can see if someone else has already started replying and share draft emails.. this is a life saver.
What do you dislike about the product?
I find it sometimes glitches and It would be good if in the conversation on the side we could add attachments etc. Another idea that could be very helpful for us is to add some folders within the inbox that we can file away without being left in the inbox with labels on.
What problems is the product solving and how is that benefiting you?
We have not had any problems so far and all is working fine.
Recommendations to others considering the product:
If you are looking for a shared mailbox with multiple inboxes where you can assign emails and write notes then this is the product for you.
showing 871 - 880