Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
Changed the way we do business!
What do you like best about the product?
When it comes to handling communication, struggling with who will need to do what by when is no longer an issue thanks to Hiver! Their support is top notch and responsive. An excellent addition to our GSuite and to our team. Highly recommend.
What do you dislike about the product?
I cannot think of anything we dislike...
What problems is the product solving and how is that benefiting you?
Managing client communication.
Great product for in-gmail use where security is high
What do you like best about the product?
Hiver makes it much easier to stay organized and collaborate as a team. The ability to assign emails, leave internal notes, and track ownership has streamlined our operations and reduced miscommunication. It’s especially helpful for managing shared inboxes with clear accountability.
What do you dislike about the product?
There are a few challenges. First, being forced to use Gmail's conversation view isn’t ideal—it can be confusing when managing multiple threads. Also, all Hiver notifications go to the bell icon instead of email, unless you manually create notification rules, which adds unnecessary setup. For a non-profit, the pricing feels steep, and it’s frustrating that reporting across multiple inboxes isn’t available for users with access to more than one inbox. These limitations make it harder to get a comprehensive view of performance.
What problems is the product solving and how is that benefiting you?
Hiver helps ensure that emails in our shared inboxes are being responded to in a timely and accountable way. By assigning ownership and tracking activity, we can clearly see what’s been handled and what still needs attention. This visibility helps us meet our internal service level agreements (SLAs) and maintain strong follow-through, especially across a distributed team.
Hiver is extremely helpful to orhanize, assign and close tasks
What do you like best about the product?
It's helpful for customer support and easy to use
What do you dislike about the product?
Sometimes the tasks aren't divided equally
What problems is the product solving and how is that benefiting you?
It helps to avoid having a messy inbox
How Hiver Helps Me Recruit Smarter!
What do you like best about the product?
Hiver has genuinely made my day-to-day a lot smoother. I love that I can assign emails, leave quick notes for my team, and stay on top of every candidate conversation. Everything is organized, we collaborate better, and it all happens right inside Gmail. It’s simple, efficient, and takes the chaos out of hiring.
What do you dislike about the product?
The AI-based suggested replies are helpful for speed, but they can sometimes miss the mark on tone, especially in sensitive candidate conversations. If there were a way to train the model with context or integrate some form of tone-aware machine learning, it could really elevate the experience for talent teams.
What problems is the product solving and how is that benefiting you?
Hiver takes the mess out of managing a shared recruitment inbox. No more missed follow-ups, duplicate replies, or scattered conversations. It helps our team stay aligned, respond faster, and deliver a much better candidate experience. For me, it means more clarity, less chaos, and a smoother hiring process from start to finish.
HIVER IS AMAZING
What do you like best about the product?
Hiver really helped me a lot especially on email management. It help us to organize and make our inbox clean. Using hiver is really a time saver.With hiver you can schedule email, organize email per category and you can also import clients contact through excel which will help you to save time copying email contacts at a time.
What do you dislike about the product?
Nothing all features are advance and easy to use
What problems is the product solving and how is that benefiting you?
Its helping me to organize and email and can identify which emails you need to prioritize.
Efficient Shared Inbox and Email Collaboration Tool
What do you like best about the product?
⭐⭐⭐⭐⭐ (5/5)
Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient.
Pros:
✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention.
✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks.
✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox.
✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow.
✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts.
Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient.
Pros:
✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention.
✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks.
✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox.
✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow.
✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts.
What do you dislike about the product?
Cons:
➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go.
➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion.
➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go.
➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion.
What problems is the product solving and how is that benefiting you?
Hiver solves several key problems related to shared inbox management, team collaboration, and email accountability. Before using Hiver, it was easy for emails to be overlooked, duplicated, or delayed because there was no clear ownership. With Hiver, that has completely changed.
Awful system, unfit for professional purpose
What do you like best about the product?
Nothing. I will carry on writing until I've used up all my characters.
What do you dislike about the product?
Forces people to use the 'conversation view' making the already unusable Gmail actually painful to use. You search for a mail, find some suggested title, click on it and are then take to some random position in the grouped emails unrelated to your search.
It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional.
We should have used JIRA, which also integrates properly with CRMs, unlike Hiver.
It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional.
We should have used JIRA, which also integrates properly with CRMs, unlike Hiver.
What problems is the product solving and how is that benefiting you?
It isn't solving anything and hence isn't benefiting me at all. All it does is cost money better spent elsewhere.
Love Hiver
What do you like best about the product?
Everything, I love how my emails stay organized.
What do you dislike about the product?
I have not a single complaint about Hiver
What problems is the product solving and how is that benefiting you?
It really helps me keep my emails well organized. I love when Hiver opens a task for me—sometimes I forget about emails, but Hiver’s reminder feature is amazing!
Hiver has been an absolute gamechanger for our team.
What do you like best about the product?
It has completely transformed the way we manage shared inboxes, track email assignments, and collaborate internally—without the need for complex ticketing systems.
What do you dislike about the product?
There isn't anything I don't like about Hiver.
What problems is the product solving and how is that benefiting you?
Hiver has been an absolute gamechanger for our team. It has completely transformed the way we manage shared inboxes, track email assignments, and collaborate internally—without the need for complex ticketing systems. The ability to assign emails like tasks, add internal notes, and track accountability has streamlined our communication and made our customer support process far more efficient.
Very useful product! Helps me keep organized
What do you like best about the product?
It sorts my incoming mails by tags, helping me keep organized as a CS member.
What do you dislike about the product?
Nothing negative to say :) But if I had to choose, I'd say the admin panel takes a bit of time to getting used to.
What problems is the product solving and how is that benefiting you?
It helps unify all my incoming mails to one single place, and it also auto-assigns the conversation to the correct team member, which is great
showing 81 - 90