Hiver
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Get Hiver! You will never regret it
What do you like best about the product?
Emails are efficiently distributed to various members of the team and all templates are easy to use and make.
What do you dislike about the product?
It sometimes logs one out but its very simple to log back in
What problems is the product solving and how is that benefiting you?
Emails are distributed efficiently and it makes our call center team much more productive. It also free's up time for everyone
Recommendations to others considering the product:
Hiver has totally transformed the productivity of my team and I do not regret it for one second! You will never regret it
Email Inbox Used to be Flooded
What do you like best about the product?
Hiver has spared my inbox from emails sent to our shared email but that does not pertain me (especially email chains that go back and forth). I could take a vacation and come back to less emails since my teammates can close out emails that are taken care of or assign me the ones that need my attention. I also like that when you are drafting a reply email, you can see if another teammate is already typing so that you both aren't responding to the same email.
What do you dislike about the product?
You do have to make sure your team is on the same page, if someone deletes an email from the shared inbox, it deletes for everyone.
What problems is the product solving and how is that benefiting you?
Hiver solves having to ask or double check your teammate if they've already responded to an email in the shared inbox since sometimes they could respond and forget to CC you.
Works very well for sharing inboxes with your team
What do you like best about the product?
easy to track who had dealt with which email.
What do you dislike about the product?
i sometimes find it hard to navigate between gmail accounts
What problems is the product solving and how is that benefiting you?
We have a support email that two members of the team need access to.
Hiver is a great tool
What do you like best about the product?
The capacity to order the emails and assign cases thru the tool
What do you dislike about the product?
I think hiver works very good and adapted to my needs
What problems is the product solving and how is that benefiting you?
My team and I receive a lot of requests, hiver help us to organized the answers and the timing
Gamechanger!! The only way to efficiently collaborate on emails!
What do you like best about the product?
Hiver's seamless Gmail functionality is amazing. It's the best way to connect multiple information points within the operational ecosystem. Hiver has brought a high amount of efficiency gains as we no longer have all users checking and reading the same incoming messages.
What do you dislike about the product?
That it is not a part of Gmail by default! :)
I've used Hiver within my team for two years now. Hiver has reached out for suggestions on improvement and has also updated us on new features along the way. Had they remained static, I would have a few things to complain about. The only negative that I can find is the learning curve with some users. Luckily, Hiver has more than enough content to help users learn the software.
I've used Hiver within my team for two years now. Hiver has reached out for suggestions on improvement and has also updated us on new features along the way. Had they remained static, I would have a few things to complain about. The only negative that I can find is the learning curve with some users. Luckily, Hiver has more than enough content to help users learn the software.
What problems is the product solving and how is that benefiting you?
1. Communication flow within my team
2. Visibility in information
3. Collaboration on email replies
4. Monitoring the quality of responses sent out to customers
2. Visibility in information
3. Collaboration on email replies
4. Monitoring the quality of responses sent out to customers
Recommendations to others considering the product:
Hiver has overall given us the ability to communicate more effectively. It really has become a tool that we can no longer move without. We are a stronger organization because of it.
Hiver has improved our team and user experience
What do you like best about the product?
Hiver allows us to easily assign tasks to the correct team member, with over sight on what everyone is working on.
Additionally, the tags allows us to stay on top of trends in requests and where we need to prioritise.
It has drastically changed the workload for the team as users as we can now easily what is open / pending and keep to our business SLA.
Lastly, this has meant for the employees at our company they are receiving better support.
Additionally, the tags allows us to stay on top of trends in requests and where we need to prioritise.
It has drastically changed the workload for the team as users as we can now easily what is open / pending and keep to our business SLA.
Lastly, this has meant for the employees at our company they are receiving better support.
What do you dislike about the product?
Some of the functions have glitches e.g viewing other members tickets on the left hand tab.
What problems is the product solving and how is that benefiting you?
It has drastically changed the workload for the team as users as we can now easily what is open / pending and keep to our business SLA.
Lastly, this has meant for the employees at our company they are receiving better support.
Lastly, this has meant for the employees at our company they are receiving better support.
Recommendations to others considering the product:
If you are looking to get on top of a shared inbox this is a great tool
Excellent Email Tool
What do you like best about the product?
The ticketing system and ability to assign emails to others
What do you dislike about the product?
Sometimes it can be a little slow to sync in my inbox, but other than that noting!
What problems is the product solving and how is that benefiting you?
Quicker at responding to emails and able to pass emails on to other people who may be able to deal with them better
Easy to use, easy to organize
What do you like best about the product?
the functions of tagging what each task may be and noting once its completed
What do you dislike about the product?
nothing comes to mind as far as a dislike at this moment.
What problems is the product solving and how is that benefiting you?
The major issue it resolves is keeping track of our requests submitted whether it comes from an agent or lender. It allows me to see it as a way of a ticketing system which makes it easy to see what is the status of this particular request.
Hiver
What do you like best about the product?
It is great for us communicating internally with the team. It's easy to assign tasks and be able to write the other team member a note without the client seeing the info. It allows us to give specific direction on each email which is awesome. It also gives me, the president a high level quick view as to which tasks/emails are outstanding as you keep them open until they are complete. Once they are closed they move out of that team members box and we know its complete. We also are able to cover any of our team members easily when they are out of the office unexpectedly. This is priceless. We can find the email that is pending and continue to work on it seamlessly without missing a beat. Then the team member can return and also be up to date immediately or know it was completed if its closed. This is also great to utlize as a to-do because if its open, it's being worked on as an "open ticket". We can see all of our client responses along with our internal notes all in one spot. Overall, its a great system that works hard for us.
What do you dislike about the product?
Some nuances - if you internally reply to an email that is closed, it will go into the closed box and the other team member will not see. It only reopens a closed email if it is an external reply.
Also because you have to use the conversation view it makes it tough when there is a full stream of communication with clients that require different team members to complete different tasks. The reply will always go to who it's assigned to at that time. So it does make it so we miss emails sometimes. A client might send in an email and at that time, its already been assigned to another team member who is working on some internal admin with the email. But that admin team member, doesn't really communicate with the client. The original team member does. So if the client responds to that email, its gets stuck in the admin team member's box and the orignal team member does not see the response unless they look in the team ALL box or if the admin team member alerts the original team member that the customer maybe has another question or comment. Not sure if I explained it well but it does cause some problems and I am not a big fan of the conversation style of emails.
Also because you have to use the conversation view it makes it tough when there is a full stream of communication with clients that require different team members to complete different tasks. The reply will always go to who it's assigned to at that time. So it does make it so we miss emails sometimes. A client might send in an email and at that time, its already been assigned to another team member who is working on some internal admin with the email. But that admin team member, doesn't really communicate with the client. The original team member does. So if the client responds to that email, its gets stuck in the admin team member's box and the orignal team member does not see the response unless they look in the team ALL box or if the admin team member alerts the original team member that the customer maybe has another question or comment. Not sure if I explained it well but it does cause some problems and I am not a big fan of the conversation style of emails.
What problems is the product solving and how is that benefiting you?
Task assigning. Absences are not roadblocking the work. High level views of statuses looking at each team member. Much more organized workflows.
Hiver is the best way to manage shared Gmail inboxes
What do you like best about the product?
Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger.
What do you dislike about the product?
I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services.
What problems is the product solving and how is that benefiting you?
Shared email address in Google can either be managed in Google Groups, which has a terrible interface, or through Gmail by sending a copy of each message to multiple team members. In either scenario it's very difficult to manage which of your team members is responsible for the followup on a particular email. Hiver adds a layer of functionality directly into Gmail where you can assign emails to a specific team member, tag emails to categorize them, and leave comments visible to the other team members. We have cut back on double work (where multiple team members start trying to tackle the same email before realizing someone else is handling it), reduced stress (because it's easy to see the status and workflow for an email), and increased efficiency.
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