Hiver
HiverReviews from AWS customer
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Easy to use, easy to organize
What do you like best about the product?
the functions of tagging what each task may be and noting once its completed
What do you dislike about the product?
nothing comes to mind as far as a dislike at this moment.
What problems is the product solving and how is that benefiting you?
The major issue it resolves is keeping track of our requests submitted whether it comes from an agent or lender. It allows me to see it as a way of a ticketing system which makes it easy to see what is the status of this particular request.
Hiver
What do you like best about the product?
It is great for us communicating internally with the team. It's easy to assign tasks and be able to write the other team member a note without the client seeing the info. It allows us to give specific direction on each email which is awesome. It also gives me, the president a high level quick view as to which tasks/emails are outstanding as you keep them open until they are complete. Once they are closed they move out of that team members box and we know its complete. We also are able to cover any of our team members easily when they are out of the office unexpectedly. This is priceless. We can find the email that is pending and continue to work on it seamlessly without missing a beat. Then the team member can return and also be up to date immediately or know it was completed if its closed. This is also great to utlize as a to-do because if its open, it's being worked on as an "open ticket". We can see all of our client responses along with our internal notes all in one spot. Overall, its a great system that works hard for us.
What do you dislike about the product?
Some nuances - if you internally reply to an email that is closed, it will go into the closed box and the other team member will not see. It only reopens a closed email if it is an external reply.
Also because you have to use the conversation view it makes it tough when there is a full stream of communication with clients that require different team members to complete different tasks. The reply will always go to who it's assigned to at that time. So it does make it so we miss emails sometimes. A client might send in an email and at that time, its already been assigned to another team member who is working on some internal admin with the email. But that admin team member, doesn't really communicate with the client. The original team member does. So if the client responds to that email, its gets stuck in the admin team member's box and the orignal team member does not see the response unless they look in the team ALL box or if the admin team member alerts the original team member that the customer maybe has another question or comment. Not sure if I explained it well but it does cause some problems and I am not a big fan of the conversation style of emails.
Also because you have to use the conversation view it makes it tough when there is a full stream of communication with clients that require different team members to complete different tasks. The reply will always go to who it's assigned to at that time. So it does make it so we miss emails sometimes. A client might send in an email and at that time, its already been assigned to another team member who is working on some internal admin with the email. But that admin team member, doesn't really communicate with the client. The original team member does. So if the client responds to that email, its gets stuck in the admin team member's box and the orignal team member does not see the response unless they look in the team ALL box or if the admin team member alerts the original team member that the customer maybe has another question or comment. Not sure if I explained it well but it does cause some problems and I am not a big fan of the conversation style of emails.
What problems is the product solving and how is that benefiting you?
Task assigning. Absences are not roadblocking the work. High level views of statuses looking at each team member. Much more organized workflows.
Hiver is the best way to manage shared Gmail inboxes
What do you like best about the product?
Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger.
What do you dislike about the product?
I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services.
What problems is the product solving and how is that benefiting you?
Shared email address in Google can either be managed in Google Groups, which has a terrible interface, or through Gmail by sending a copy of each message to multiple team members. In either scenario it's very difficult to manage which of your team members is responsible for the followup on a particular email. Hiver adds a layer of functionality directly into Gmail where you can assign emails to a specific team member, tag emails to categorize them, and leave comments visible to the other team members. We have cut back on double work (where multiple team members start trying to tackle the same email before realizing someone else is handling it), reduced stress (because it's easy to see the status and workflow for an email), and increased efficiency.
Great addition to Gmail
What do you like best about the product?
Our main use for Hiver is the ability for get around gmails limit of 25 users being delegated to a shared mailbox
What do you dislike about the product?
I dislike that we are forced to used conversation view within gmail, this is just a small pet peeve of mine, but something i quickly became accustomed to.
What problems is the product solving and how is that benefiting you?
The benefit of being able to manage our staff more and view data on how many items they each pick up individually.
Recommendations to others considering the product:
We would recommend this to anyone who likes to manage their staff easier using gmail, and would enjoy the increased functionality of using shared mailboxws
Awesome for issue tracking!
What do you like best about the product?
Responsability assigments direclty on the client e-mail.
What do you dislike about the product?
Slows down gmail on a big email thread..
What problems is the product solving and how is that benefiting you?
We are organizing every issue and assigning them to the responsibles.
The e-mail integration feels natural and neat.
The e-mail integration feels natural and neat.
Recommendations to others considering the product:
Use it along multiple inboxes.
Hiver helped our small team work together!
What do you like best about the product?
Good communication from the Hiver team, during the very short and swiftly resolved outages earlier on when the service first launched, and in every day usage, the team always keep us in the loop.
What do you dislike about the product?
I do think that the notes area could be improved. A few times I have left notes on conversations but my colleague hasn’t seen them until I mention them to him. A visible “HAS NOTES” would probably help here.
What problems is the product solving and how is that benefiting you?
We had a busy inbox from our website where enquiries would be looked at by 4/5 people, sometimes answered twice, sometimes ignored completely. We have now got this down to an art.
Efficient triaging.
What do you like best about the product?
Simple to use, truly exceptional customer support.
What do you dislike about the product?
Would prefer more robust assignment tracking.
What problems is the product solving and how is that benefiting you?
Use for triaging inbound sales inquiries and assigning to most appropriate party.
Time Saver and Productivity Increased!
What do you like best about the product?
User assignment and the shared inbox- frustrations eliminated as well as unnecessary cc'ing of everyone on an email. Plus the analytics where you can see how fast you are responding to emails. And of course, being able to see what everyone is working on at one time, or being able to search emails by certain tags. There are so many great features, I could go on for a while!!
What do you dislike about the product?
Honestly, the only thing that would make it better is if it were free, but just the basic service is phenomenal and affordable, so definitely worth the cost for any level you choose to use.
What problems is the product solving and how is that benefiting you?
Increased our response time to emails; it eliminated the need to CC anyone on an email because we could all access the shared inbox; provided analytics to see where we could improve and adjust delegation of emails/tasks; reduced frustration for employees being back up for other employees out on vacation as everyone can see old emails and new emails alike, so there is always a collective knowledge accessible to assist any of our clients, by any of our employees.
Recommendations to others considering the product:
Start the trial so you can see all of the advanced features, you'll realize why you need it right away!!
Life Saver!
What do you like best about the product?
Hiver is incredibly user friendly and easy to introduce to new employees. The email templates and routing options are great.
What do you dislike about the product?
Nothing, hiver has saved my employees time and more organized.
What problems is the product solving and how is that benefiting you?
Finding a shared inbox solution that was easily able to integrate with gmail was what we needed. Hiver allows us to make sure all emails in our shared inbox are handled accordingly and nothing is overlooked.
Recommendations to others considering the product:
Amazing yet affordable product.
Taking email to the next level
What do you like best about the product?
Excellent UI/UX. Everything is neatly crafted, well thought of and bug-free. Updates are frequent and queries are resolved near-instantaneously.
What do you dislike about the product?
The SLA feature can have more customization possibilities.
What problems is the product solving and how is that benefiting you?
Collaborative inbox, task assignment and tracking, email templates.
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