Hiver
HiverReviews from AWS customer
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Great addition to Gmail
What do you like best about the product?
Our main use for Hiver is the ability for get around gmails limit of 25 users being delegated to a shared mailbox
What do you dislike about the product?
I dislike that we are forced to used conversation view within gmail, this is just a small pet peeve of mine, but something i quickly became accustomed to.
What problems is the product solving and how is that benefiting you?
The benefit of being able to manage our staff more and view data on how many items they each pick up individually.
Recommendations to others considering the product:
We would recommend this to anyone who likes to manage their staff easier using gmail, and would enjoy the increased functionality of using shared mailboxws
Awesome for issue tracking!
What do you like best about the product?
Responsability assigments direclty on the client e-mail.
What do you dislike about the product?
Slows down gmail on a big email thread..
What problems is the product solving and how is that benefiting you?
We are organizing every issue and assigning them to the responsibles.
The e-mail integration feels natural and neat.
The e-mail integration feels natural and neat.
Recommendations to others considering the product:
Use it along multiple inboxes.
Hiver helped our small team work together!
What do you like best about the product?
Good communication from the Hiver team, during the very short and swiftly resolved outages earlier on when the service first launched, and in every day usage, the team always keep us in the loop.
What do you dislike about the product?
I do think that the notes area could be improved. A few times I have left notes on conversations but my colleague hasn’t seen them until I mention them to him. A visible “HAS NOTES” would probably help here.
What problems is the product solving and how is that benefiting you?
We had a busy inbox from our website where enquiries would be looked at by 4/5 people, sometimes answered twice, sometimes ignored completely. We have now got this down to an art.
Efficient triaging.
What do you like best about the product?
Simple to use, truly exceptional customer support.
What do you dislike about the product?
Would prefer more robust assignment tracking.
What problems is the product solving and how is that benefiting you?
Use for triaging inbound sales inquiries and assigning to most appropriate party.
Time Saver and Productivity Increased!
What do you like best about the product?
User assignment and the shared inbox- frustrations eliminated as well as unnecessary cc'ing of everyone on an email. Plus the analytics where you can see how fast you are responding to emails. And of course, being able to see what everyone is working on at one time, or being able to search emails by certain tags. There are so many great features, I could go on for a while!!
What do you dislike about the product?
Honestly, the only thing that would make it better is if it were free, but just the basic service is phenomenal and affordable, so definitely worth the cost for any level you choose to use.
What problems is the product solving and how is that benefiting you?
Increased our response time to emails; it eliminated the need to CC anyone on an email because we could all access the shared inbox; provided analytics to see where we could improve and adjust delegation of emails/tasks; reduced frustration for employees being back up for other employees out on vacation as everyone can see old emails and new emails alike, so there is always a collective knowledge accessible to assist any of our clients, by any of our employees.
Recommendations to others considering the product:
Start the trial so you can see all of the advanced features, you'll realize why you need it right away!!
Life Saver!
What do you like best about the product?
Hiver is incredibly user friendly and easy to introduce to new employees. The email templates and routing options are great.
What do you dislike about the product?
Nothing, hiver has saved my employees time and more organized.
What problems is the product solving and how is that benefiting you?
Finding a shared inbox solution that was easily able to integrate with gmail was what we needed. Hiver allows us to make sure all emails in our shared inbox are handled accordingly and nothing is overlooked.
Recommendations to others considering the product:
Amazing yet affordable product.
Taking email to the next level
What do you like best about the product?
Excellent UI/UX. Everything is neatly crafted, well thought of and bug-free. Updates are frequent and queries are resolved near-instantaneously.
What do you dislike about the product?
The SLA feature can have more customization possibilities.
What problems is the product solving and how is that benefiting you?
Collaborative inbox, task assignment and tracking, email templates.
Hiver an essential G-Suite add-on for our operation
What do you like best about the product?
My experience with Hiver customer support has been very good. We've had few issues, but the ones we've had have been resolved immediately, meaning I haven't had to spend a lot of time in maintenance mode.
The email queues we've created have been easy to set up, and they are very intuitive. Over time we've implemented more of the functionality of Hiver, which has been easy to learn and roll out.
The email queues we've created have been easy to set up, and they are very intuitive. Over time we've implemented more of the functionality of Hiver, which has been easy to learn and roll out.
What do you dislike about the product?
We haven't experienced any downsides of using Hiver.
What problems is the product solving and how is that benefiting you?
We use Hiver to manage incoming emails to our Service Department. Hiver has allowed us to specialize with different queues for different types of inquiries.
Hiver has changed the way we work.
What do you like best about the product?
Hiver helped me make an adjustment to the sales mechanics through gmail. Before we didn't know that through this synchronization there was so much potential in both customers and in agreeing new sales. I don't worry about asking the support because I will always have an accurate answer.
What do you dislike about the product?
Its price is very high, however each function is worth the investment. So you could risk paying a high price for good software.
What problems is the product solving and how is that benefiting you?
We have a new sales planning thanks to Hiver, we can make a positive effort in every sales process or email campaign. Since we have it, our income has gone up exponentially.
Recommendations to others considering the product:
You don't know what you're missing if you don't have your mail integrated to this software. Hiver will give you a new perspective on sales and how to get new customers. It's not hard to use and the support is great.
Increase communication while Decreasing Emails!!
What do you like best about the product?
Great Gmail integration and really helps with accountability.
What do you dislike about the product?
Excess labels when viewing or trying to organize in settings, Minor issue for the benefits it provides. Also...it's a shared inbox, so there are no private conversations once an emails added to the group.
What problems is the product solving and how is that benefiting you?
Really helps tie our multiple location business together and help us provide seamless service. Great to keep tabs on who's staying on top of things.
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