Hiver
HiverReviews from AWS customer
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Great solution!
What do you like best about the product?
Back to basics! I like that it is so simple to use and has the features that are necessary too run a smooth helpdesk operation. The ability to get analytics and keep everything neat and tidy is great. Easy for end users to use and no additional logins for users. I would recommend to anyone using GSuite!
What do you dislike about the product?
I think there are further features that could be introduced to take the product to the next level. Sometimes the product requests/developments take time to introduce.
What problems is the product solving and how is that benefiting you?
Moving away from traditional shared inboxes, which are often clunky and disorganised, means hiver is a great product. The ability to drill down into the analytics of a particular site or area is great for planning.
Efficient and very easy to use!
What do you like best about the product?
Hiver makes it so much easier to stay organized and it ensures that our whole team is working efficiently. On the rare occasion that something goes wrong, the support team is always super helpful!
What do you dislike about the product?
I honestly do not dislike anything about Hiver.
What problems is the product solving and how is that benefiting you?
Hiver ensures that more than one person is working on the same project.
Recommendations to others considering the product:
Give them a shot, you will not regret it!
User friendly
What do you like best about the product?
It is really easy to use since it is built in to your gmail
What do you dislike about the product?
Not really dislike, but i think they can do more on the analytics side of hiver, I started using when their analytics is very simple but now it did improve but I personally think there are more data that can be generated from that to get a better insight on how a team or an individual is doing!
What problems is the product solving and how is that benefiting you?
Dealing with lots of emails! it is easier to look and manage emails that we are receiving.
First, it's really cheap compared to what we used to use which is not even a good one!
First, it's really cheap compared to what we used to use which is not even a good one!
Amazing tool
What do you like best about the product?
Hiver is a great tool to organize our team email and great customer support team.
What do you dislike about the product?
I had an issue at the beginning, my email page was jumping from mine to unassigned emails but the support team fixed it and always were in touch with me while they were looking for the issue.
What problems is the product solving and how is that benefiting you?
The team can have more control of the inbox and reply to clients in a timely manner as we can identify emails in advance and assign them dependence on the team member skills or knowledge.
Using Hiver for 3 years
What do you like best about the product?
It morphs Gmail into a fully functional support helpdesk that makes it easy for my team to manage emails.
What do you dislike about the product?
Sometimes it can take awhile to load emails with very long threads. This isn't entirely Hivers fault though. Having a fast cpu and connection will help speed this up.
What problems is the product solving and how is that benefiting you?
Email management and distribution between team members. The automation features helps team members get the emails they need quickly so they can respond to customers faster.
Works Well
What do you like best about the product?
Hiver makes our Gmail experience much more like outlook which is what we were shooting for in our environment. It's helpful and easy to create and manage a shared mailbox
What do you dislike about the product?
The cost seems kinda high for the features
What problems is the product solving and how is that benefiting you?
We are using Hiver to manage and create shared mailboxes in our G-Suite environment
Recommendations to others considering the product:
Cost is kinda high for the features it provides from my opinion but my end users really like it
Simple and convenient email collaboration tool
What do you like best about the product?
I love the seamless integration with Gmail. We use so many other software programs at our Company that I was hesitant to introduce a new one for email collaboration. When I found Hiver, I was excited that we wouldn't have to. It's incredibly convenient to be able to continue using Gmail, but with the collaboration feature built in. Training my team to use Hiver was incredibly fast and easy.
What do you dislike about the product?
There really isn't anything I dislike. The simplicity of the software is what makes it so great.
What problems is the product solving and how is that benefiting you?
Team collaboration is so easy. Hiver eliminates redundancies and results in clear accountability for our team.
Great product + great customer service
What do you like best about the product?
It has a really easy set-up and it's great for collaboration
What do you dislike about the product?
It can be glitchy from time to time. Sometimes there are lags/delays with emails.
What problems is the product solving and how is that benefiting you?
Sharing emails amongst team members
Best additional feature for gmail (small - large companies)
What do you like best about the product?
Hiver has been a great tool in helping our company succeed in helping out clients. To be specific, hiver was able to utilize the gmail system with its useful features, accountability, analytics, history and transparency. Secondly, their support team has a really quick response which in turn if have any issue they are there to help. I suggest to try it out and you will not regret it.
What do you dislike about the product?
Hiver has been really good to our company
What problems is the product solving and how is that benefiting you?
To be specific, hiver was able to utilize the gmail system with its useful features, accountability, analytics, history and transparency. Secondly, their support team has a really quick response which in turn if have any issue they are there to help. I suggest to try it out and you will not regret it.
Simple, Clean method of Organizing and Tracking Inbox Tasks
What do you like best about the product?
I love that the extension livesin my inbox without disrupting my regular workflow.
What do you dislike about the product?
The reporting could be more robust but I have worked with ticketing systems that provide more analytics but were not worth the complication of using a second software. I prefer Hiver to the available ticketing softwares.
What problems is the product solving and how is that benefiting you?
Hiver helps me hold on to emails that need a deep dive and allows me to collaborate with my team on complex issues.
Recommendations to others considering the product:
More robust analytics on our customer base. Our ability to answer questions quickly with as few interactions as possible is an important metric for our team.
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