Hiver
HiverReviews from AWS customer
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Great collaborative tool for our small business
What do you like best about the product?
Hiver is really simple to set up, allowing a small team to collaborate in a shared inbox while also having their own inbox. Being able to allocate email to people, schedule emails, and assign a status is extremely useful. On top of that, it represents great value.
What do you dislike about the product?
Not much after various updates rolled out
What problems is the product solving and how is that benefiting you?
Easily maintaining a shared inbox without the need to forward emails. Huge time saving and allocation of tasks
Labels and Shared folders improve support efficiency
What do you like best about the product?
Reducing the length of email strings. We can "tag" one or more of our team to view the email inquiry without forwarding or exposing to the client.
What do you dislike about the product?
We don't use the notes as much as we should but would help if the team were notified individually. With a large team, the group notifications pile up and tend to not get noticed.
What problems is the product solving and how is that benefiting you?
We've solved the "lost in threads" scenario with oodles of scrolling to find replies or pertinent info. If one of the team knows the answer, they can just answer and archive the email. Our labels also allow us to "bucket" issues any way we wish.
Workload Assit
What do you like best about the product?
Excellent tool to manage your work-load emails, sort by priority, and assign to other teams
What do you dislike about the product?
Cannot mark notifications as unread, hope this is fixed soon.
What problems is the product solving and how is that benefiting you?
With the outstanding amount of issues/requests submitted to our inbox, we have managed to increase our service score by assigning the correct team to each need of our clients.
Best Gmail organizer out there!
What do you like best about the product?
Hiver is the best tool to organize your email. It was usually difficult for me to stay on top of everything, response to all emails and identify the emails properly between customers, subjects or urgency. Hiver is organizing my email now and making my work and life better.
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Hiver is a great tool to organize your email. Create mailboxes, assign users, update the status of each email and use tags to identify them better. You no longer need to guess what each email in our inbox is about. Use the mailboxes, share them with your team and make sure that everybody is on the same page. Make sure that no important emails are missed. Stay on top of what's important, use the reminders to improve your response rate and schedule emails to go out at the right time. I don't know how I lived without Hiver.
makes customer service and PR inquiries streamlined and efficient!
What do you like best about the product?
My team of three uses Hiver to efficiently provide customer service and handle all incoming PR and collab inquiries. As the owner, my team often has quick questions for new/unique customer questions, and Hiver allows me to quickly be in-and-out of Gmail to give guidance to my team on how to move forward. The auto-assign rules and the ability to build out our email template library are huge. Hiver's customer service is fabulous. Hiver is an affordable must-have for any small business looking to scale!
What do you dislike about the product?
None come to mind. I've been very happy with Hiver.
What problems is the product solving and how is that benefiting you?
Hiver allows me to quickly and efficiently guide my team from behind -the-scenes on how to procees with customer inquiries. The iPhone app allows me to keep my team moving forward while I'm away from the office, too.
Easy to use
What do you like best about the product?
Easy to use and combines emails together so my email is not overloaded and I like the comments option to speak to team members out of the emails
What do you dislike about the product?
I keep being logged out of hiver but it states it is still installed on my laptop - I have to uninstall and then reinstall.
What problems is the product solving and how is that benefiting you?
Error sorted now. You had two email addresses for me.
Hiver plugs some critical gaps in Gmails use in business
What do you like best about the product?
Gmail and indeed the whole Gsuite is a fantastic base product, we all know that, but it fundamentally disappoints in handling shared inboxes. Any belief this isn't a key requirement of business is flawed - just about every business needs a sales@ or hello@ or accounts@ style email... probably more than one. Hiver provides a great way to share and assign emails between users. It cuts down on workflow and as a business owner, gives me more confidence of maintaining process in the event someone leaves.
What do you dislike about the product?
The product is a little expensive for what it is... but I think that is offset by the criticality of it's function and the cleanness of the integration.
What problems is the product solving and how is that benefiting you?
Better handling of shared email inboxes.
Fast Service - Timely Response
What do you like best about the product?
Since we use hiver for our company - thousands of emails coming in within minutes - multiple users - hiver is easy to use and you do not need to be tech-savvy to use
What do you dislike about the product?
It can lull during business hours - the time difference to get support from hiver HQ
What problems is the product solving and how is that benefiting you?
Fast email usage - the ability to assign mass messages at one time.
Great Cloud Based sharing platform
What do you like best about the product?
I like the shared email capability for our team. It gives us the ability to have a centralized mailbox that the whole team has access too. It gives us the flexibility that we need with a team that is spread out across many states and time zones. The ability to assign to individual people is extremely helpful. It makes sure that we do not have multiple people working on the same task. I also really like the function that allows you to see if someone else has already stated responding to an email that you might have opened to respond to. This is so helpful so that multiple people do not reply to the same persons request.
What do you dislike about the product?
While Hiver works great on PC/laptop/Mac, it is not quite as user friendly on mobile devices. Other than that, the software is great for teams.
What problems is the product solving and how is that benefiting you?
With out team spread out across 4 time zones, HIVER gives us the ability to have a centralized place for our departments main emails to filter to that anyone on our team at anytime can access. This allows us to be more productive and proactive in our department.
Good support/customer service and nice tool for collaboration
What do you like best about the product?
User-friendly and perfectly compatible with the other tools
What do you dislike about the product?
A little bit more expensive than similar tools, almost when we don't use all the features
What problems is the product solving and how is that benefiting you?
Facilitate team working and customer support
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