Hiver
HiverReviews from AWS customer
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Fast Service - Timely Response
What do you like best about the product?
Since we use hiver for our company - thousands of emails coming in within minutes - multiple users - hiver is easy to use and you do not need to be tech-savvy to use
What do you dislike about the product?
It can lull during business hours - the time difference to get support from hiver HQ
What problems is the product solving and how is that benefiting you?
Fast email usage - the ability to assign mass messages at one time.
Great Cloud Based sharing platform
What do you like best about the product?
I like the shared email capability for our team. It gives us the ability to have a centralized mailbox that the whole team has access too. It gives us the flexibility that we need with a team that is spread out across many states and time zones. The ability to assign to individual people is extremely helpful. It makes sure that we do not have multiple people working on the same task. I also really like the function that allows you to see if someone else has already stated responding to an email that you might have opened to respond to. This is so helpful so that multiple people do not reply to the same persons request.
What do you dislike about the product?
While Hiver works great on PC/laptop/Mac, it is not quite as user friendly on mobile devices. Other than that, the software is great for teams.
What problems is the product solving and how is that benefiting you?
With out team spread out across 4 time zones, HIVER gives us the ability to have a centralized place for our departments main emails to filter to that anyone on our team at anytime can access. This allows us to be more productive and proactive in our department.
Good support/customer service and nice tool for collaboration
What do you like best about the product?
User-friendly and perfectly compatible with the other tools
What do you dislike about the product?
A little bit more expensive than similar tools, almost when we don't use all the features
What problems is the product solving and how is that benefiting you?
Facilitate team working and customer support
Great tool to collaborate with an EA on your inbox!
What do you like best about the product?
Shared labels to have a side-chat on emails with assistant
What do you dislike about the product?
The only downside: mobile app does not work unless you have a shared inbox (I only use shared labels)
What problems is the product solving and how is that benefiting you?
Email delegation & workflow handover with assistant
Recommendations to others considering the product:
Support / Helpdesk and Marketing seem to be the main use cases that hiver is focusing on. It would be great if you could also consider making the product more delightful for the Executive Assistant group of user.
App that works WITHOUT shared inbox, i.e. only with shared labels would great to; or an integration into the google mail app. I would love to be able to delegate to EA on the go.
App that works WITHOUT shared inbox, i.e. only with shared labels would great to; or an integration into the google mail app. I would love to be able to delegate to EA on the go.
very good ticket system
What do you like best about the product?
integration with google gsuite and gmail
What do you dislike about the product?
cost. it's expensive, and there is too high gap of cost between different profiles, i mean 1 inbox and 15 inbox..
What problems is the product solving and how is that benefiting you?
customer enquire, share email inside my organization.
Recommendations to others considering the product:
nothing
Great System
What do you like best about the product?
Hiver is easy to set up and great to use as a filter for businesses that have a large number of emails a day. it allows you to set up separate inboxes for each client which ends up being important and is very helpful on keeping track of everything.
What do you dislike about the product?
there is only 1 dislike about this system. as a very small business owner myself of only my self and a helper part-time outside business hours an almost $700 investment per year unfortunaly makes it not worth it. i am talking about a business that only turns over 10-15000 a year. Hiver needs to have something in place to look after the little guy and then raise the price to big clients who can afford it.
What problems is the product solving and how is that benefiting you?
working for a company that recieves north of 300 emails a day it helps to put them all in to sections. it also means that we can all leave notes on things and close emails off for eachother which is great
Recommendations to others considering the product:
make sure there is actually a reason to have it. with the price of it make sure you are ready for it as it is payed for an amount of time
Huge help for keeping our team organized
What do you like best about the product?
Hiver has been a great tool for our company to keep customer email interactions organized. Its very easy to implement and use and the ability to auto assign certain messages to certain staff members has been a great time saver. The collision detect feature is also great for avoiding two or more users responding to the same email.
What do you dislike about the product?
Operating the software on a PC is great and there aren't too many flaws that I can think off. However, on mobile devices I find it a bit cumbersome to use, and sometimes difficult to locate emails.
Secondly, It would be nice if you could schedule a closed message to re-open at a scheduled later date for follow-ups.
Secondly, It would be nice if you could schedule a closed message to re-open at a scheduled later date for follow-ups.
What problems is the product solving and how is that benefiting you?
Being able to departmentalize certain types of email communications and having the ability to auto assign them to certain team members has been a great help.
Recommendations to others considering the product:
Take you time in considering which labels to share with certain staff members.
Accountability and Organization
What do you like best about the product?
The ability for me or anyone else to assign emails has helped us stay on task and organized. It has also provided accountability to each person to get their assigned emails handled. There is no more "someone else will handle it".
What do you dislike about the product?
Occassionaly, it seems like the inboxes update later so a few emails show up later. Very rarely and it could be our network too.
What problems is the product solving and how is that benefiting you?
The organization it provides alone is worth the cost. It has helped us with a variety of general emails.
VERY POSITIVE EXPERIENCE WITH HIVER SHARED MAILBOX SOFTWARE THAT HELPS US IN OUR WORK
What do you like best about the product?
Reliable Software
Secure
Fast
Easy
great
Secure
Fast
Easy
great
What do you dislike about the product?
i like everything
everything
it is great
everything
it is great
What problems is the product solving and how is that benefiting you?
Hiver is helping Manage Multiple Email Addresses and to provide fast Solutions for our Customers
Recommendations to others considering the product:
Very fast Software that provides perfect Business Solution for different Companies,very Positive Staff that is always there for you
Ideal for teams
What do you like best about the product?
My favourite aspect is being able to leave notes on emails so that our team can discuss internally before replying to the customer, and everyone sees the history of the full conversation.
What do you dislike about the product?
The only downside of Hiver that I have noticed, is the re-opening of a closed email/ticket when someone else on the thread responds - this can lead to having to archive from your own inbox then going into Hiver to close off again.
What problems is the product solving and how is that benefiting you?
Hiver makes sure that no emails slip through the cracks, as there is no uncertainty over which emails have been responded to. There is total visibility across the team, as well as accountability thanks to the assigning feature.
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