Hiver
HiverReviews from AWS customer
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Essential tool for collaborative working
What do you like best about the product?
Ease of use and broad functionality, particularly being able to share email labels with team members.
What do you dislike about the product?
I have not come across anything that I dislike.
What problems is the product solving and how is that benefiting you?
Job based shared email folders makes for streamlined inboxes and finding information from other team members a breeze
Hiver has added Great Value to our use of GMail
What do you like best about the product?
Hiver allows our team to better collaborate on shared projects while working in gmail. We are able to assign emails internally by user, project, or customer and maintain an email history accessible to all members of the team.
What do you dislike about the product?
I wish I was able to close out part of a conversation, like a stopping point mid-conversation or subject.
What problems is the product solving and how is that benefiting you?
Utilizing Hiver, we've been able to better track customer installations, especially when a team member is out of the office or has left the company. We've used the labeling system as well as tagging to track installation efforts and both have worked very well for us.
this should be a native app on your gmail.
What do you like best about the product?
things gets complicated when the team grows, hiver is very good at letting people manage their time by being able to assing a task (email) to themselves, this is pretty important specially during lockdown that everything needs to be done remotely.
What do you dislike about the product?
sometimes it takes a while to load info, but usually is not long.
What problems is the product solving and how is that benefiting you?
as my department grows, keeping the relevant team members on the loop became harder. Now am pretty sure the parties involved will be able to see the emails.
Awesome for teams!
What do you like best about the product?
Having a shared inbox may seem a little odd at first, but when working in a team, it is a great solution. Hiver allows me and my coworkers to share emails in a snap, leave notes on emails for each other when needed, and to be transparent in our work (I.e. we can see what email conversation we are apart of, to whom we've been in contact with, and our average daily workload).
What do you dislike about the product?
One downside I have experienced a handful of times is my Hiver extension crashing. However, it is important to keep in mind that technology is ever-changing and "bugs" are inevitable. Luckily, all issues I have run into have been fixed within hours.
What problems is the product solving and how is that benefiting you?
Hiver's Analytics page is awesome. It allows for our team to gauge our workload during our busy season and utilize the information for future planning.
Great software, never have to leave Gmail
What do you like best about the product?
This is the help desk software application to use for those wanting everything integrated right in their Gmail account. It's seamless, a breeze to work with, and gets the job done.
What do you dislike about the product?
Nothing, it does exactly what I need it to do for our small business.
What problems is the product solving and how is that benefiting you?
I wanted to be able to have a single email address (support@) that receives our email, and that multiple staff members can access and assign tickets amongst themselves (and transfer to other reps) - all without leaving Gmail.
Hiver enables critical business processes
What do you like best about the product?
Hiver allows our teams to manage complex processes with organization and accountability. Our individual team members like having their "work to be done" in one place, and our managers appreciate the visibility they get. This has allowed us to build trust between teams.
What do you dislike about the product?
We are operating at a large scale, so manually triaging messages is very time-consuming (multiple FTE). It would be better if we were able to do auto-assignments based on text in the body of the email.
What problems is the product solving and how is that benefiting you?
We have recently consolidated our operations and support team, but each team member still has a defined set of responsibilities. When issues come into the central team, we are able to route the message to the right person quickly. We solve issues with clear AORs and without letting things slip through the cracks.
Great tool, easy to use and train others to use.
What do you like best about the product?
I enjoy how intuitive it is to use, it is really easy to pick up on and train new employees on so we can dive into working on tasks rather than battling with an inbox.
What do you dislike about the product?
Occasionally, the hiver inbox disconnects from Gmail and needs to be readded. Also, if an employee deletes an email from hiver, it is deleted from everyone else's inboxes as well.
What problems is the product solving and how is that benefiting you?
Being able to pass tasks from one employee to another is super easy with hiver. Tracking how many emails an individual employee has completed, as well as being able to view all threads on that email has been a great tool as a manager to conduct QA
Hiver. Don't Miss This. A Gmail Must for Teams
What do you like best about the product?
--The ability to add notes to an assigned email is crucial.
--Ability to review Closed emails and follow the path of activity of Staff who handled that email.
--Hiver Team is continuously upgrading ( Think Apple Updates ). Easiest method to activate update!
--Price
--Ability to review Closed emails and follow the path of activity of Staff who handled that email.
--Hiver Team is continuously upgrading ( Think Apple Updates ). Easiest method to activate update!
--Price
What do you dislike about the product?
There is not a negative issue on our workflow
What problems is the product solving and how is that benefiting you?
We merge two emails, which include orders. There is a smooth sharing of emails amongst the team and the flow is efficient, trackable, and reviewable.
This allows the team to work remotely
This allows the team to work remotely
Recommendations to others considering the product:
If you need a workflow email with remote workers, this is a must.
I never want to go back to the old way...
What do you like best about the product?
I thought implementing Hiver would be a pain and take days or weeks to get up to speed and to get team buy-in. Nope. We implemented in an afternoon and were fully deployed with team buy-in by the next business day. And their support is great when you have questions or want to explore some of their other powerful features.
What do you dislike about the product?
The only issue we have run into has to do with the syncing of emails to all team members that use the shared inbox even if they are not including in the To: line of a reply or forward. I understand why (because you want team members to have all the context for the conversation thread). But, occasionally a team member may see a message that was not intended for them at all. It's a training issue to make sure your team understands.
What problems is the product solving and how is that benefiting you?
No problems other than what was already mentioned. Benefits? Easy shared inbox management. Standardized, shared templates make customer support inquiries easy and fast to respond to AND the answers are the best-practice answers.
Recommendations to others considering the product:
Just do it. It's a low-risk, easy implementation. Play with it for a few days. You won't regret it.
Great collaboration tool!
What do you like best about the product?
Hiver allows our team to have full transparency. We don't have to worry about someone being left off the email thread. We are all on the same page and are all kept in the loop.
What do you dislike about the product?
There are times where there is a lag between when one user receives an email and when the others do. This is noticeable when we are all working at the same time and someone is already replying to something before the other users even see the original email.
What problems is the product solving and how is that benefiting you?
Hiver has solved the issue of needing multiple users to be able to view and respond to emails as they come in. This is beneficial to the customers because they have one email address to use and whoever is available at that time is able to respond ASAP.
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