Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,277 reviews
from
External reviews are not included in the AWS star rating for the product.
Good piece of software to simplify team work and save time.
What do you like best about the product?
It works organically with gmail, supports keyboard shortcuts, automations is a great feature to save up time. I like that it uses gmail labels to organize everything, so we can setup multiple inboxes based on hiver labels etc.
What do you dislike about the product?
If I had to say something, I'd say that in a few RARE cases when the email contains a large width image the side panel gets in the way hiding the action buttons.
Another thing that is not actually a dislike, but a feature request: I'd like to see keyboard shortcut to apply tags to emails (and they already told me that this feature is in their roadmap).
And also, I'd like to compose emails and be able to determine actions to that email once it gets to the mailbox to avoid it getting there unassigned.
Another thing that is not actually a dislike, but a feature request: I'd like to see keyboard shortcut to apply tags to emails (and they already told me that this feature is in their roadmap).
And also, I'd like to compose emails and be able to determine actions to that email once it gets to the mailbox to avoid it getting there unassigned.
What problems is the product solving and how is that benefiting you?
We're much more organized in our team work regarding email communication.
Now that we can assign a thread to one specific team member, we assure that the email will be replied accordingly by someone who understands the subject (we assign emails based on knowledge/participation/ownership in the matter itself).
Also, the hiver notes are excellent. That feature allows the team to communicate in a "separate but still related" conversation thread so that we compose a better response to the client - avoiding internal emails in the original thread and giving more agility to the process.
Another benefit is that we use hiver in a way that every team member is responsible for assigning an email once it get's to the mailbox. So there is always someone looking at the unassigned emails and assigning accordingly. We're looking into automations now to try and improve our assignment experience.
Now that we can assign a thread to one specific team member, we assure that the email will be replied accordingly by someone who understands the subject (we assign emails based on knowledge/participation/ownership in the matter itself).
Also, the hiver notes are excellent. That feature allows the team to communicate in a "separate but still related" conversation thread so that we compose a better response to the client - avoiding internal emails in the original thread and giving more agility to the process.
Another benefit is that we use hiver in a way that every team member is responsible for assigning an email once it get's to the mailbox. So there is always someone looking at the unassigned emails and assigning accordingly. We're looking into automations now to try and improve our assignment experience.
Sets my organized mind at ease!
What do you like best about the product?
Hiver has really improved my productivity and has taken away the stress I often feel related to my Inbox. Everything is now so easy to find. It completely puts my organized mind at ease and makes me feel much more capable of tackling the tasks at hand. It's a total game changer and truly essential in these current work from home times!
What do you dislike about the product?
I can't think of anything I dislike. I guess all the wasted time I spent sifting through emails before I knew about Hiver. ;)
What problems is the product solving and how is that benefiting you?
Since I work in several different departments, Hiver has helped me really save a lot of time by being able to easily find messages as each department is assigned an individual mailbox. It's a big time solver for any and all time management and/or communication issues. Communication has improved all around in my work place as result of Hiver. Not only with the people that we email daily but also with fellow colleagues since we can leave internal comments for one another other as well. This is such a great feature!
Great for any office that has shared email inboxes
What do you like best about the product?
The analytics really helps with tracking the amount of emails each staff member is getting through.
What do you dislike about the product?
There are sometimes a small delay in the emails coming from the original inbox but it is a rare occurrence.
What problems is the product solving and how is that benefiting you?
The ability to assign emails to certain staff members means that we can track what each staff member is doing and how efficiently they are working. We previously had to manually count the number of emails each staff member did.
Collaborative Tool
What do you like best about the product?
The ability to access quick template emails for common questions.
What do you dislike about the product?
Some emails get lost in strange places or appear where they are not supposed to.
What problems is the product solving and how is that benefiting you?
We have the ability to triage issues and send them to the right staff member to fix.
Reduction ratio
What do you like best about the product?
I like the ability to fwd emails to my team without needing to capture and send each memeber individually.
What do you dislike about the product?
I struggle a bit with hiver on my phone. I prefer using it on my desktop.
What problems is the product solving and how is that benefiting you?
Communication ease for billing, plans and general office items.
Awesome customer support solution without yet another inbox
What do you like best about the product?
I love how seamlessly Hiver integrates into Gmail. It enables us to continue using Gmail to support our customers without using yet another inbox and separate applications, so it's a huge advantage. Their customer support is also top-notch.
What do you dislike about the product?
I don't think there's anything I dislike.
What problems is the product solving and how is that benefiting you?
Hiver allows us to use Gmail as a help desk platform.
Easy to setup, great basic feature set.
What do you like best about the product?
Setup was done in a couple minutes and it's doing exactly what we want it to do
What do you dislike about the product?
Advanced features are hard to discover an automated report would be great!
What problems is the product solving and how is that benefiting you?
We use hiver as a basic shared inbox and the ability to assign emails to people within that inbox.
Recommendations to others considering the product:
use your trial period!
Great Customer Support
What do you like best about the product?
The Customer Support Team of Hiver is excellent. They treat every company large or small like you are the #1 priority.
What do you dislike about the product?
It's so good I want to integrate it more with other apps I use. More integrations is all I can ask for.
What problems is the product solving and how is that benefiting you?
Very helpful in Email and Client Management.
Recommendations to others considering the product:
I would recommend Hiver to help manage emails, staff deliverability, and to help increase support satisfaction.
Easy to use for great organization!
What do you like best about the product?
I am really surprised I haven't heard of Hiver before working at my new employer. Its clean, streamlined, easy to use and helps my department in the exact way we need it to. Appearance is really nice and it doesn't take up hardly any screen space. I like to be very organized but in a simplified manner and so Hiver is great in that way and is very helpful.
What do you dislike about the product?
There is nothing so far that I dislike.
What problems is the product solving and how is that benefiting you?
Hiver brings order and clarification to our inbox. Benefits are that we can categorize our inbox and by a glance be able to quickly see how many emails belong to certain categories.
Managing Shared Inboxes are a breeze!
What do you like best about the product?
The ability to set up automatons and the analytics feature allows for mealtime snapshots of what is going on.
What do you dislike about the product?
The Snooze feature was removed for Hiver. Hiver explained that it was dropped because GMail had added the feature. The Gmail snooze is nowhere near as easy to use as the Hiver version. Please bring it back!!
What problems is the product solving and how is that benefiting you?
Workflow and team assignments. 95% of our business is conducted via email.
showing 961 - 970