Hiver
HiverReviews from AWS customer
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Collaborative Tool
What do you like best about the product?
The ability to access quick template emails for common questions.
What do you dislike about the product?
Some emails get lost in strange places or appear where they are not supposed to.
What problems is the product solving and how is that benefiting you?
We have the ability to triage issues and send them to the right staff member to fix.
Reduction ratio
What do you like best about the product?
I like the ability to fwd emails to my team without needing to capture and send each memeber individually.
What do you dislike about the product?
I struggle a bit with hiver on my phone. I prefer using it on my desktop.
What problems is the product solving and how is that benefiting you?
Communication ease for billing, plans and general office items.
Awesome customer support solution without yet another inbox
What do you like best about the product?
I love how seamlessly Hiver integrates into Gmail. It enables us to continue using Gmail to support our customers without using yet another inbox and separate applications, so it's a huge advantage. Their customer support is also top-notch.
What do you dislike about the product?
I don't think there's anything I dislike.
What problems is the product solving and how is that benefiting you?
Hiver allows us to use Gmail as a help desk platform.
Easy to setup, great basic feature set.
What do you like best about the product?
Setup was done in a couple minutes and it's doing exactly what we want it to do
What do you dislike about the product?
Advanced features are hard to discover an automated report would be great!
What problems is the product solving and how is that benefiting you?
We use hiver as a basic shared inbox and the ability to assign emails to people within that inbox.
Recommendations to others considering the product:
use your trial period!
Great Customer Support
What do you like best about the product?
The Customer Support Team of Hiver is excellent. They treat every company large or small like you are the #1 priority.
What do you dislike about the product?
It's so good I want to integrate it more with other apps I use. More integrations is all I can ask for.
What problems is the product solving and how is that benefiting you?
Very helpful in Email and Client Management.
Recommendations to others considering the product:
I would recommend Hiver to help manage emails, staff deliverability, and to help increase support satisfaction.
Easy to use for great organization!
What do you like best about the product?
I am really surprised I haven't heard of Hiver before working at my new employer. Its clean, streamlined, easy to use and helps my department in the exact way we need it to. Appearance is really nice and it doesn't take up hardly any screen space. I like to be very organized but in a simplified manner and so Hiver is great in that way and is very helpful.
What do you dislike about the product?
There is nothing so far that I dislike.
What problems is the product solving and how is that benefiting you?
Hiver brings order and clarification to our inbox. Benefits are that we can categorize our inbox and by a glance be able to quickly see how many emails belong to certain categories.
Managing Shared Inboxes are a breeze!
What do you like best about the product?
The ability to set up automatons and the analytics feature allows for mealtime snapshots of what is going on.
What do you dislike about the product?
The Snooze feature was removed for Hiver. Hiver explained that it was dropped because GMail had added the feature. The Gmail snooze is nowhere near as easy to use as the Hiver version. Please bring it back!!
What problems is the product solving and how is that benefiting you?
Workflow and team assignments. 95% of our business is conducted via email.
It's great!
What do you like best about the product?
Shared labels are effective for collaboration
What do you dislike about the product?
Sometimes pulling in emails to shared labels doesn't work
What problems is the product solving and how is that benefiting you?
More effective team communication, makes email management easier
Shared workflow that work.
What do you like best about the product?
Hiver integrates right into Gmail in a way that is seamless. It is as if it was just another part of Gmail that allows our team to work together to support our clients. The shared templates also make it super easy to make sure we all message in the same way to the people we support.
What do you dislike about the product?
Nothing. It meets our needs perfectly. I only wish that Google had builtin this functionality into their product.
What problems is the product solving and how is that benefiting you?
We use Hiver to support our clients. I like to be able to assign emails to the person most capable for that topic. We also use it as a "grab bag" so that the first person available is able to provide quick support to our clients.
Hiver is sluggish
What do you like best about the product?
The archiving is good enough. I like being able to see past emails.
What do you dislike about the product?
Very sluggish and cumbersome to use. I wish it was easier.
What problems is the product solving and how is that benefiting you?
I am able to see old emails.
Recommendations to others considering the product:
I would say look for a different solution.
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