Hiver
HiverReviews from AWS customer
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Easy solution for shared inboxes between departments
What do you like best about the product?
Hiver allows us to shared necessary messages between departments and has kept us working efficiently during COVID-19. We love being able to configure individual users to control who sees what.
What do you dislike about the product?
At one point we had issues with reliability, but we have been able to resolve those.
What problems is the product solving and how is that benefiting you?
Sales leads coming from disparate sources are now consolidated into one centralized space.
Great solution for team work
What do you like best about the product?
Using Hiver saves our team a lot of time. Instead of endless emails back and forth we can quickly assign an email to a specific team member. In addition we can easily add notes to email conversations to save time and clarify what we need done. Our work is now more efficient. In addition, the mobile app works great and helps us work on the go if necessary.
What do you dislike about the product?
Using Hiver takes some time to get used to as conversation view in Gmail must be turned on.
What problems is the product solving and how is that benefiting you?
Hiver solved the problem of team members not always being in the loop and not seeing certain emails and conversations. Now we can all work on projects together and see exactly what was already done and what still needs to be taken care of. The chat feature allows quick resolutions.
Recommendations to others considering the product:
To implement Hiver correctly and to make sure that work is as efficient as possible, make sure that all team members use it correctly, assign tasks correctly and use the tool consistently
Hiver has been fast and helpful.
What do you like best about the product?
The organization of the platform has been helpful.
What do you dislike about the product?
Some times there are lag and freezing issues.
What problems is the product solving and how is that benefiting you?
Before hiver my department had cap limit for the emails in the company email box but with hiver we are unlimited.
Excellent tool for inbox collaboration!
What do you like best about the product?
So many positives!
- I love that I am able to leave notes for each email for the rest of my team to read through.
- No one can "grab" the same email
- It is very organized 10/10!
- It is built right into Gmail
- Such a simple powerful tool for collaboration
- I love that I am able to leave notes for each email for the rest of my team to read through.
- No one can "grab" the same email
- It is very organized 10/10!
- It is built right into Gmail
- Such a simple powerful tool for collaboration
What do you dislike about the product?
I haven't run across anything that I dislike yet, except maybe I wish we were able to have more tags at our price point? But honestly, it is such a great tool!
What problems is the product solving and how is that benefiting you?
All of my team has access to emails they need to see, especially if someone is out or as or work rotates.
It is a very useful & powerful tool for Gmail, easy to share email communications among the teams.
What do you like best about the product?
Sometimes when I put my team member's name tag on an email, it takes a while to show.
What do you dislike about the product?
When my name was tagged on certain emails, there will be a pop-up notification, sometimes I found it a bit annoyed
What problems is the product solving and how is that benefiting you?
To easily share email communications among my team members without forwarding lots of emails.
Recommendations to others considering the product:
I would recommend this tool for gmail user, this tool really makes our work easier.
Great AP Approval System
What do you like best about the product?
We instruct all our vendors to send invoices to the box shared with Hiver.
As an admin, I review the invoice only upon approval I assign it to the correct person.
There is to tag a user and leave notes for him / her notes are for internal use only not viewable by the sender of the email
As an admin, I review the invoice only upon approval I assign it to the correct person.
There is to tag a user and leave notes for him / her notes are for internal use only not viewable by the sender of the email
What do you dislike about the product?
Would be nice if it was a bit more affordable
What problems is the product solving and how is that benefiting you?
Having a good workflow for AP
Simplicity and power
What do you like best about the product?
I really like that Hiver can work right in your inbox in Gmail. There are other apps that can work within the gmail interface, but this one is the best I've found for letting users maintain their usual workflow without leaving the inbox.
Their customer support is quick to reply.
The analytics are also great for a birds eye view of your business.
The mobile app is indispensable when on the road.
Their customer support is quick to reply.
The analytics are also great for a birds eye view of your business.
The mobile app is indispensable when on the road.
What do you dislike about the product?
I wish Hiver would support more project management features and more automation abilities.
What problems is the product solving and how is that benefiting you?
We use Hiver to manage inbound sales and support leads as a team. It allows us to transfer customer interactions seamlessly between team members, and keep everyone up to speed without sinking into the CC and BCC hole.
Game changer for internal communication.
What do you like best about the product?
Traceability of communication and ease of assigning to appropriate team member
What do you dislike about the product?
We would like to be able to assign to multiple people so they stay in the loop through the life of the email thread.
What problems is the product solving and how is that benefiting you?
Massively reduced the number of personal emails, one point of contact for all clients, communication history available for all, easily!
Review of Hiver
What do you like best about the product?
The fact that you can share within an organization
What do you dislike about the product?
That you cannot delete labels very easily
What problems is the product solving and how is that benefiting you?
The ease of seeing multiple emails
Easiest email management
What do you like best about the product?
I can assign the email to my fellow workers and send them instructions. This saves half of my time and energy. Adding tags is also a pretty cool feature there.
What do you dislike about the product?
There's nothing that I do not like. I'll definitely post my suggestion in future in case there's any.
What problems is the product solving and how is that benefiting you?
I used to make tons of calls all days to explain each task ans email to my colleagues. Hiver has made my life easier. It's literally a matter of one click and adding a simple note. Job's done :)
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