Hiver
HiverReviews from AWS customer
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Game changer for internal communication.
What do you like best about the product?
Traceability of communication and ease of assigning to appropriate team member
What do you dislike about the product?
We would like to be able to assign to multiple people so they stay in the loop through the life of the email thread.
What problems is the product solving and how is that benefiting you?
Massively reduced the number of personal emails, one point of contact for all clients, communication history available for all, easily!
Review of Hiver
What do you like best about the product?
The fact that you can share within an organization
What do you dislike about the product?
That you cannot delete labels very easily
What problems is the product solving and how is that benefiting you?
The ease of seeing multiple emails
Easiest email management
What do you like best about the product?
I can assign the email to my fellow workers and send them instructions. This saves half of my time and energy. Adding tags is also a pretty cool feature there.
What do you dislike about the product?
There's nothing that I do not like. I'll definitely post my suggestion in future in case there's any.
What problems is the product solving and how is that benefiting you?
I used to make tons of calls all days to explain each task ans email to my colleagues. Hiver has made my life easier. It's literally a matter of one click and adding a simple note. Job's done :)
Excellent
What do you like best about the product?
This really allows for easy collaboration for group emails and standardized responses.
What do you dislike about the product?
It is a little too expensive and we would like to use it for more users if the costs were less - which I think would also lock us in with more users using
What problems is the product solving and how is that benefiting you?
single point of contact for a group request. More efficient use of staff time, especially when there are multiple users in a group email
Recommendations to others considering the product:
make the lit eplan a bit more affordable, I do not like the recent changes to the plans
Makes our Team work WORK
What do you like best about the product?
Having the ability to assign and tag emails for teammates to review makes working remotely across 4 time zones an easier process
What do you dislike about the product?
Historical data only goes back so far. I'd love to be able to compare our productivity from this time last year with what's going on right now.
What problems is the product solving and how is that benefiting you?
Working 1 collective inbox would be a hassle if we couldn't do so with a separate ticket system. Nobody would know what has/has not been accomplished
Recommendations to others considering the product:
None! Use it!
Makes my job easier
What do you like best about the product?
Hiver is very user friendly and makes my job easier. They keep you up to date and are always making changes for the better.
What do you dislike about the product?
There are times some of us work to fast or there are too many on at a time and it tends to slow down assigning emails to each of us.
What problems is the product solving and how is that benefiting you?
Hiver does make it faster for us to reply to our guests and the labels we can add, make it easier for us to know which priority emails should be responded to first. We have emails from all over the country and we are able to label them as such as well.
A must-have Gmail add-on for teams using shared email
What do you like best about the product?
We were struggling to stay on top of who had replied to whom with our vanilla Gmail shared inbox. After implementing Hiver we can easily assign emails to team members and keep on top of tasks. The ability to add notes has also dramatically improved our internal processes, enabling us to share details on jobs and customers, whilst keeping it all in the related email thread. The realtime alert that a team member is crafting a reply as you view the thread, is a great feature to avoid stepping on each others toes. We don't use some of the features, such as reporting etc, since Gmail is merely a stepping stone in our process, but it does what we need and does it very well.
What do you dislike about the product?
If you don't filter all your email into Hiver Shared Inboxes, you won't see them in the mobile Hiver app. I find it frustrating sometimes that I have to seek out my desktop just to assign a mail and add it to the shared box. I'm sure that could be solved by setting up more shared boxes, so not really a fault of Hiver - just a reflection on how we are using it. If they could integrate Hiver into the mobile Gmail app somehow - that would be perfect!
What problems is the product solving and how is that benefiting you?
• Assigning emails to team members
• Inline notes about each thread
• Easily identify who has replied to unassigned mails
• Inline notes about each thread
• Easily identify who has replied to unassigned mails
Makes communication seamless across our team
What do you like best about the product?
Simplicity and user friendly. Shared drafts and real-time updates within the team is really helpful.
What do you dislike about the product?
Sometimes glitches or makes our gmail process a bit slow.
What problems is the product solving and how is that benefiting you?
It makes our email distribution a lot easier .
Recommendations to others considering the product:
Thats it makes seamless and synchronize communication within team
Hiver helps everyday!
What do you like best about the product?
Hiver helps arrange emails in my inbox and keeps things tidy and stops anything from becoming overwhelming.
What do you dislike about the product?
Nothing! Hiver has improved all aspects of my work email use.
What problems is the product solving and how is that benefiting you?
Hiver can close emails that I do not need sitting in my inbox which keeps the emails I really need in my inbox simple and easy to keep track of.
Hands down the best solution for shared Inboxes
What do you like best about the product?
1. ability to assign emails to team members
2. being able to communicate via notes on a single email.. This is much more efficient than the old way of multiple emails back and forth. One note on an email that every team member can see .
3. CSAT feedback and email analytics - for easy tracking your teams progress and productivity.
2. being able to communicate via notes on a single email.. This is much more efficient than the old way of multiple emails back and forth. One note on an email that every team member can see .
3. CSAT feedback and email analytics - for easy tracking your teams progress and productivity.
What do you dislike about the product?
1. It is a little pricey but this is money well spent if your company gets more than 50 emails a day. Hiver saves time which results in an increase in productivity.
* no other complaints - Works great for our sales team
* no other complaints - Works great for our sales team
What problems is the product solving and how is that benefiting you?
Before Hiver all emails received which went to Sales@ and Info@ etc.. had to be read and delegated out by one person.
Hiver solves this and now emails are assigned "round robin" style.. and if a team member gets an email he can not answer or meant fro some one else then they can easily assign it to the appropriate team member.
Hiver solves this and now emails are assigned "round robin" style.. and if a team member gets an email he can not answer or meant fro some one else then they can easily assign it to the appropriate team member.
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