Hiver
HiverReviews from AWS customer
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Excellent
What do you like best about the product?
This really allows for easy collaboration for group emails and standardized responses.
What do you dislike about the product?
It is a little too expensive and we would like to use it for more users if the costs were less - which I think would also lock us in with more users using
What problems is the product solving and how is that benefiting you?
single point of contact for a group request. More efficient use of staff time, especially when there are multiple users in a group email
Recommendations to others considering the product:
make the lit eplan a bit more affordable, I do not like the recent changes to the plans
Makes our Team work WORK
What do you like best about the product?
Having the ability to assign and tag emails for teammates to review makes working remotely across 4 time zones an easier process
What do you dislike about the product?
Historical data only goes back so far. I'd love to be able to compare our productivity from this time last year with what's going on right now.
What problems is the product solving and how is that benefiting you?
Working 1 collective inbox would be a hassle if we couldn't do so with a separate ticket system. Nobody would know what has/has not been accomplished
Recommendations to others considering the product:
None! Use it!
Makes my job easier
What do you like best about the product?
Hiver is very user friendly and makes my job easier. They keep you up to date and are always making changes for the better.
What do you dislike about the product?
There are times some of us work to fast or there are too many on at a time and it tends to slow down assigning emails to each of us.
What problems is the product solving and how is that benefiting you?
Hiver does make it faster for us to reply to our guests and the labels we can add, make it easier for us to know which priority emails should be responded to first. We have emails from all over the country and we are able to label them as such as well.
A must-have Gmail add-on for teams using shared email
What do you like best about the product?
We were struggling to stay on top of who had replied to whom with our vanilla Gmail shared inbox. After implementing Hiver we can easily assign emails to team members and keep on top of tasks. The ability to add notes has also dramatically improved our internal processes, enabling us to share details on jobs and customers, whilst keeping it all in the related email thread. The realtime alert that a team member is crafting a reply as you view the thread, is a great feature to avoid stepping on each others toes. We don't use some of the features, such as reporting etc, since Gmail is merely a stepping stone in our process, but it does what we need and does it very well.
What do you dislike about the product?
If you don't filter all your email into Hiver Shared Inboxes, you won't see them in the mobile Hiver app. I find it frustrating sometimes that I have to seek out my desktop just to assign a mail and add it to the shared box. I'm sure that could be solved by setting up more shared boxes, so not really a fault of Hiver - just a reflection on how we are using it. If they could integrate Hiver into the mobile Gmail app somehow - that would be perfect!
What problems is the product solving and how is that benefiting you?
• Assigning emails to team members
• Inline notes about each thread
• Easily identify who has replied to unassigned mails
• Inline notes about each thread
• Easily identify who has replied to unassigned mails
Makes communication seamless across our team
What do you like best about the product?
Simplicity and user friendly. Shared drafts and real-time updates within the team is really helpful.
What do you dislike about the product?
Sometimes glitches or makes our gmail process a bit slow.
What problems is the product solving and how is that benefiting you?
It makes our email distribution a lot easier .
Recommendations to others considering the product:
Thats it makes seamless and synchronize communication within team
Hiver helps everyday!
What do you like best about the product?
Hiver helps arrange emails in my inbox and keeps things tidy and stops anything from becoming overwhelming.
What do you dislike about the product?
Nothing! Hiver has improved all aspects of my work email use.
What problems is the product solving and how is that benefiting you?
Hiver can close emails that I do not need sitting in my inbox which keeps the emails I really need in my inbox simple and easy to keep track of.
Hands down the best solution for shared Inboxes
What do you like best about the product?
1. ability to assign emails to team members
2. being able to communicate via notes on a single email.. This is much more efficient than the old way of multiple emails back and forth. One note on an email that every team member can see .
3. CSAT feedback and email analytics - for easy tracking your teams progress and productivity.
2. being able to communicate via notes on a single email.. This is much more efficient than the old way of multiple emails back and forth. One note on an email that every team member can see .
3. CSAT feedback and email analytics - for easy tracking your teams progress and productivity.
What do you dislike about the product?
1. It is a little pricey but this is money well spent if your company gets more than 50 emails a day. Hiver saves time which results in an increase in productivity.
* no other complaints - Works great for our sales team
* no other complaints - Works great for our sales team
What problems is the product solving and how is that benefiting you?
Before Hiver all emails received which went to Sales@ and Info@ etc.. had to be read and delegated out by one person.
Hiver solves this and now emails are assigned "round robin" style.. and if a team member gets an email he can not answer or meant fro some one else then they can easily assign it to the appropriate team member.
Hiver solves this and now emails are assigned "round robin" style.. and if a team member gets an email he can not answer or meant fro some one else then they can easily assign it to the appropriate team member.
Hiver makes Work Life run smoothly
What do you like best about the product?
Email Control.
Having work status instantly
Being able to allocate emails through out the Team
Having work status instantly
Being able to allocate emails through out the Team
What do you dislike about the product?
When adding a NOTE in "All Activity" it would be great when you click on 'Add a Note' it auto populated the date for assist in time tracking.
What problems is the product solving and how is that benefiting you?
Never loosing a email - alway being able to search for an old email
Recommendations to others considering the product:
Highly recommend Hiver to track and distribution of work through our Team. Very efficient and well organised.
Wonderful tool for enterprises solutions
What do you like best about the product?
You dont need to access to another app, you can access to hiver in Gmail, it makes it very handy.
What do you dislike about the product?
Honestly, nothing! I think everything works as it should.
What problems is the product solving and how is that benefiting you?
We can improve the company service, by helping each other out in a faster way. You dont need to switch to another helpdesk. You can always see if a request has been solved or not.
The Best Google Integration, bar none!
What do you like best about the product?
The expansion of capability within gmail, and the transparency created between users with respect to email communication between our clients and my team.
With HIVER inbound emails to specific email addresses create "Tickets" right inside of Gmail that allow anyone assigned to that inbox to take ownership, respond, and chat with team members about the email if additional support is needed to respond.
With HIVER inbound emails to specific email addresses create "Tickets" right inside of Gmail that allow anyone assigned to that inbox to take ownership, respond, and chat with team members about the email if additional support is needed to respond.
What do you dislike about the product?
Now with respect to what I like best about the software, I wish there was a way to open a ticket within a HIVER inbox directly - HIVER use cases when it comes to client support, are currently limited to inbound email management.
I also wish there were ways to create additional ticket type functionality like other systems that operate independently of the email platform, such as zendesk, or fusedesk.
I also wish there were ways to create additional ticket type functionality like other systems that operate independently of the email platform, such as zendesk, or fusedesk.
What problems is the product solving and how is that benefiting you?
HIVER allows us to create Shared Labels in gmail and shared inboxes where emails can be assigned, opened, and closed just like some of the big box ticketing systems.
I love being able to apply a tag, which immediately enables the use of what I refer to as the HIVER Side Bar where we can tag a team member and discuss the email in a messenger type thread rather than through back and forth emails.
I love being able to apply a tag, which immediately enables the use of what I refer to as the HIVER Side Bar where we can tag a team member and discuss the email in a messenger type thread rather than through back and forth emails.
Recommendations to others considering the product:
For anyone that relies on Gmail for B2B, B2C, and internal communications, HIVER is a must have.
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