Contentsquare Product Analytics
ContentsquareReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
611 reviews
from
External reviews are not included in the AWS star rating for the product.
Great insights, but needs improvements to match expectations
What do you like best about the product?
The best thing about Contentsquare is how it turns complex digital behavior into simple, visual, and actionable insights that help improve user experience and business results.
What do you dislike about the product?
Some users are dissatisfied that they can only access 3 months of historical data, which restricts long‑term analysis.
What problems is the product solving and how is that benefiting you?
Hard to turn complex data into actionable decisions
Easy to Use with a Strong Innovation Roadmap
What do you like best about the product?
Easy to use, with a strong innovation roadmap and a great partnership overall.
What do you dislike about the product?
It’s frustrating that there are so many bolt-ons you have to pay extra for.
What problems is the product solving and how is that benefiting you?
We’re addressing problem areas on the side to improve the overall experience for our members.
Powerful Insights, steep Learning Curve
What do you like best about the product?
I used Contentsquare primarily for journey mapping, heat maps, and session replays. I liked being able to track when customers were logging in, moving between screens, or entering checkout and where they encountered friction . The journey mapping feature helped track customer behavior throughout the checkout process, identifying where they clicked and which fields they interacted with. This understanding of confusion points was valuable. The session replay feature was also impressive as it provided an end-to-end view of the customer's journey from pre-checkout through to purchase or dropout, offering a visual insight into customer actions.
What do you dislike about the product?
The learning curve was a little bit steep, especially for setting up the journey mapping tool, which didn't work out of the box and required some configuration. We needed help configuring it because the skill level within the team wasn't quite up to using it to its full capability initially. The process took a while before we could use it effectively. Also, Contentsquare is quite a pricey option, which affected our ability to get budget approval in a previous role. An lower price entry level tier would make it accessible to smaller businesses
What problems is the product solving and how is that benefiting you?
Contentsquare provides insights into customer behavior during checkout, revealing frustration points and navigation issues that analytics alone miss, using journey maps, heatmaps, and session replays.
Intuitive UI, Great for UX/UI Insights
What do you like best about the product?
I like the very intuitive UI of Contentsquare. It's easy to understand and it democratizes analytics within the team.
What do you dislike about the product?
Event set-up is still new to me and seems tricky to learn
What problems is the product solving and how is that benefiting you?
I use Contentsquare to gain UX/UI insights, check funnels, engagement, heat maps, and frustration points. I find its intuitive UI easy to understand, which democratizes analytics within the team.
Supercharges Decision-Making with Journey Analysis
What do you like best about the product?
I use Contentsquare for making informed decisions with experiments, quarterly planning, and reporting on errors. It enables us to move quicker, answer questions, and discover the unknown. I particularly appreciate the journey analysis feature as it has allowed us to validate bugs that wouldn’t have been caught otherwise. For example, our newsletter pop-up fired when it shouldn’t have, and while this didn’t generate as an error, we were able to see that this was happening to users.
What do you dislike about the product?
Splitting data by time can be far more useful. The ability to check how mornings perform on a repeating day for example can align better with marketing campaigns and differences it makes. Though we still question at times the reliability of the data.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for making informed decisions with experiments and planning, it helps us move quicker, answer questions, and discover unknowns. The journey analysis helps validate bugs we wouldn't catch otherwise.
Powerful Tool with a Steep Learning Curve
What do you like best about the product?
I like the Engagement tool in Contentsquare as it helps me see which features' problems should be prioritized. It plots features on a simple chart that clearly highlights which ones should be a priority. I find it makes understanding usability problems easier compared to a tool like Google Analytics.
What do you dislike about the product?
Selecting the right events to create a journey is challenging. It would be better if I could track my own events through a journey and have Contentsquare create a journey out of them at the same time. It's hard to differentiate between my events and others' events when on a shared network. I'm still learning how to use it, and it's quite a steep learning curve.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to discover usability problems, and it makes understanding issues easier than Google Analytics. The Engagement tool helps prioritize features by highlighting which problems need attention.
Effortless Data Access That Delivers
What do you like best about the product?
Ease of access to get the data and the ability for everyone in the business to use it easly
What do you dislike about the product?
Surfacing the data but that's changing with their AI tools
What problems is the product solving and how is that benefiting you?
Surfacing A/B test results on different user journeys
Comprehensive Insight Tool with Setup Challenges
What do you like best about the product?
I appreciate the integration of the different products in Contentsquare, as it provides a holistic and rounded view of customer interactions. I also enjoy their forward-thinking approach to products, which makes experiential analysis easier.
What do you dislike about the product?
Our dev teams have taken over a year to implement the script to start capturing data. It should be easier or the support provided clearer to make devs understand.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to understand visitor interactions and friction points, quantify these impacts, and identify causes with peer benchmarking.
Intuitive Tool with Quick Insights for Customer Analytics
What do you like best about the product?
I use Contentsquare for customer analytics to help us make data-driven decisions in improving our digital customer journeys. I like that it's very intuitive and provides quick insights. The initial setup was fairly straightforward.
What do you dislike about the product?
I think there could be improvement in reducing data overwhelm to get to the heart of what matters.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for customer analytics, which helps us understand customer behavior and make data-driven decisions to improve our digital customer journeys.
Comprehensive Analytics with Room for Customization
What do you like best about the product?
I like how comprehensive Contentsquare is, especially the wide breadth of data it collects. The fact that I can break down to the session replay level, or group performances by different zonings and segments, really helps me figure out which areas of the site perform well and which need improvements. I also appreciate that the initial setup was made smoother by the customer support team.
What do you dislike about the product?
What could be improved is the customization of sessions and building blocks that make the metrics to align with other platforms or to our own version of that metric. It would be great to be able to define exactly how these are calculated to align these values with what our vision is.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to provide analysts with meaningful data and insights, monitor trends, and gather quick data. Its comprehensive data collection helps me break down session replays and group performances, showing which site areas perform well and which need improvement.
showing 31 - 40