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    Internet

Excellent solution for enterprises

  • May 25, 2016
  • Review provided by G2

What do you like best about the product?
What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey and find its pitfalls.
What do you dislike about the product?
Clicktale’s suite is highly sophisticated and at least in initial stages, their in-house analysts and CX experts provide valuable help in “reading” the data correctly.
What problems is the product solving and how is that benefiting you?
Clicktale helped us identify issues with form filling and form abandonment, both due to CX reasons and technical glitches.
Recommendations to others considering the product:
I recommend the product mainly to large organizations and enterprises (it’s a high end product and a large operation would be able to gain the max from all its features)


    Writing and Editing

Helpful in redesign

  • April 20, 2016
  • Review provided by G2

What do you like best about the product?
The interface and visualization is great.
What do you dislike about the product?
For what you get, it is really expensive
What problems is the product solving and how is that benefiting you?
Understand website usage