I use Conga Composer to build different templates, mainly for proposals. I create the templates and incorporate conditions to make it user-friendly for professionals to handle.
Conga Composer API
CongaReviews from AWS customer
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User-friendly templates and improved workflow but conditions and merge fields need refinement
What is our primary use case?
How has it helped my organization?
The Conga Composer allows us to build templates for various purposes, making our workflow more efficient and structured.
What is most valuable?
The most valuable feature of Conga Composer is its user-friendly interface, which allows professionals to handle the product easily. Utilizing conditions within the templates also enhances its functionality.
What needs improvement?
There are some drawbacks with Conga Composer. When setting conditions, it doesn't work as expected, requiring us to rework the code.
Additionally, sometimes buttons do not function correctly, and merge fields in templates do not get populated as expected.
Improvements in drag-and-drop features would make it easier for professionals.
For how long have I used the solution?
I have been using it for the past three years.
What do I think about the stability of the solution?
I have not faced any stability issues like bugs or breakdowns with Conga Composer.
What do I think about the scalability of the solution?
The scalability of the product needs improvement. Making the enhancements I mentioned would greatly improve its scalability. On a scale from one to ten, I would rate the scalability as five.
How are customer service and support?
The support team from Conga is good. They provide quick replies and are knowledgeable.
Efficient template updates and simple to use with reduction of manual work
What is our primary use case?
I work for a Salesforce consulting composer, and I'm mostly a developer, sometimes an admin. Sometimes the clients require us to set up things in Conga, either Conga Composer, Conga Sign, or any other similar application. So most of the times, the request is just to update existing templates or create new templates for them to use on Conga.
What is most valuable?
There's nothing in particular. It's just what the client decides to use. I just use it. It's quite simple. Most of the clients do have it. It's better than having to go in and do it manually, creating a Visualforce page to use as a template, which is another thing that we do here. If the client only has one template to use, then we recommend that they go that route. However, if they do have many templates or they need to be changing them constantly, and it's more expensive for them to hire us to change them every time, then we usually recommend that they use something like Conga.
What needs improvement?
The documentation could be improved. The one time that I learned a bit more on how to use it was when I got into Conga University to get my certification. There are a lot of small steps that you don't see in the standard documentation or you cannot find it. A couple of years ago, they changed stuff from what I learned five years ago when I started, which is great. However, they need to update documentation to match that. Sometimes, you find the documentation for the old version, and you try to do it, and it just doesn't work.
For how long have I used the solution?
I've used the solution for five years.
What do I think about the stability of the solution?
Most of the time, I haven't had an issue like that, not human-related. If I made a mistake of adding something that shouldn't be there, or sometimes you start with a template that somebody else made, and then you paste it and think, 'Okay. That's just going to work,' but it doesn't because it has a little bit of something that it doesn't like.
It's always better to start from scratch. Otherwise, I've never had a significant issue. Maybe once I got a weird error, and then I noticed that there was a crash on the servers from Conga, and that's probably the reason it failed.
What do I think about the scalability of the solution?
I'm not sure if the solution is sclable. I don't see any issues in adding more templates as the company is growing. However, I've never done anything big with it. Everything is just like, 'Okay. We have these five templates, ten templates at most.'
How are customer service and support?
I've reached out to support many times based on the documentation. I'm trying to follow it, and it doesn't match what I'm seeing, so I end up having to contact Conga directly for them to let me know that the issue was that I do not have the license that they need for that.
What other advice do I have?
I would recommend this product to other people. If they need to have a lot of templates and need to make changes often, like every three months or less, then I would say they should go the route of using either Conga Composer or any other similar application.
I'd rate the solution eight out of ten.
Seamless invoice automation with autosend and eSign integration
What is our primary use case?
I have a project where I generate a document and send it via client email when an opportunity arises in Salesforce. When the opportunity is won, an invoice is automatically sent to the recipient. I also use it to generate documents and send them for signatures using Conga eSign.
What is most valuable?
The most valuable feature is the automatic generation of invoices and the ability to merge fields from Salesforce into the document, creating a clean and professional invoice. After generating the document, it can be sent for a signature using Conga eSign, and the signed document is then updated in Salesforce with a completed status.
What needs improvement?
It would be better to have a custom button that automatically sends a document to the client's email and sends it for a signature with a single click.
For how long have I used the solution?
I have been using Conga Composer for one and a half years.
What do I think about the stability of the solution?
I have had some issues with the stability of Conga Composer, mainly related to the configuration, such as assigning permission sets to the Composer user profile in Salesforce. There are more steps to follow, but I have shared all the related documentation.
What do I think about the scalability of the solution?
Scalability-wise, this product is very helpful. It is easy to scale because many clients use it and DocuSign. It is a really helpful product.
How are customer service and support?
I have no experience with their support. I do not have an account to connect with the Conga Composer team.
How was the initial setup?
The initial setup involves going to AppExchange, searching for Conga Composer, and installing it in your Salesforce organization. The setup requires assigning permission sets and following several configuration steps.
What's my experience with pricing, setup cost, and licensing?
It is a free tool for thirty to thirty-one days, after which you need to connect with the Conga team to purchase Conga Composer. The pricing is neither cheap nor high; it is limited.
What other advice do I have?
I would recommend this product to others as it is very helpful for invoice generation.
I'd rate the solution nine out of ten.
Zero complaints! Conga composer is great
Generate Complex Quote Documents
Effective for email and document template creation with helpful support
What is our primary use case?
We used Conga to create invoice documents and PDFs of invoices. Additionally, we utilized it for institute-related documents like attendance certificates, conduct certificates, and various other certificate creation tasks.
What is most valuable?
I find the Conga email template creation and the document template creation features very useful. It is also valuable that the source of HTML is provided, which allows for the creation of custom documents.
What needs improvement?
For newcomers to the platform, the removal of certain suggestions in recent releases can be a pain area. Previously, we had default flags like SC0 and SC1 displayed on the customization page, which made it easier for beginners. Reintroducing these suggestions in future releases could improve the user experience.
For how long have I used the solution?
I've been using Conga for a while.
What do I think about the stability of the solution?
There are no major breakdowns, and everything works fine. If there are issues with Conga queries, they get resolved quickly. The APIs and custom button PDF generation also work within the expected timeframes, making the solution reliable.
What do I think about the scalability of the solution?
Conga is efficient at creating PDFs dynamically. Once you understand the logic, it becomes very comfortable to scale up or down.
How are customer service and support?
The support team is responsive and quick compared to other products. They connect with us promptly, go through the issue, and provide solutions effectively.
How was the initial setup?
The setup process involved reproducing the same configurations in different environments like development, QA, UAT, and production manually. We manually copied and pasted components without going through any deployment process.
What other advice do I have?
Overall, the package is very good for automated documentation. I recommend it to others looking for similar solutions. There is room for new enhancements that can further improve the platform.
I'd rate the solution eight out of ten.
The suction that enables Salesforce customers to customize, streamline and scale document generation and reporting for Salesforce
What is our primary use case?
I’ve worked on two projects with Conga Composer. In one, I automated a company’s quoting process to quickly generate customized quotes for clients, replacing a manual system and reducing human errors. In another, I integrated Conga Composer with DocuSign to automatically generate documents and send them for customer signatures. While I haven’t used Conga Composer for contract management, I’ve used it extensively for quoting processes.
What is most valuable?
I like Conga Composer because it's simple and flexible. I can manage complex formatting and queries easily and integrate it with other tools like DocuSign for the signing process. I’ve used it in Salesforce by installing the Conga Composer package, creating Conga solutions, queries, templates, and using different parameters. Integration with DocuSign allows me to send documents for signatures with just one click, which has greatly improved workflows. By automating processes, such as generating quotes, it has reduced human errors significantly. I also find the ability to generate documents in various formats like PowerPoint, Excel, and Word very useful. However, I haven't worked with its AI capabilities yet.
What needs improvement?
One downside of Conga Composer is that it requires integration with other tools for the signing process. Apart from that, I find nothing major to be improved.
For how long have I used the solution?
I’ve been working with Salesforce for 2.5 years, and during this time, I’ve also worked with third-party tools like Conga Composer, CPQ, and DocuSign.
What do I think about the stability of the solution?
I haven’t encountered any performance or stability issues with Conga Composer.
What do I think about the scalability of the solution?
How are customer service and support?
I work with the cloud version, specifically Sales Cloud.
Which solution did I use previously and why did I switch?
In comparison to DocuSign and CPQ, Conga Composer has some advantages. It supports various formats like Excel, PowerPoint, and Word, which DocuSign does not. Conga Composer also offers advanced automations and dynamic template selections, which are not available in DocuSign. Additionally, it allows table formatting on templates, whereas DocuSign does not.
How was the initial setup?
I haven’t needed to escalate any questions to tech support for Conga Composer. Before using Conga Composer, I worked with DocuSign and CPQ.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I believe it’s around fifty dollars, but I’m not entirely sure. Overall, I find the pricing reasonable and am quite satisfied with the product. The value we get from it justifies the cost, as it requires minimal maintenance and is straightforward to use. The functionality it provides aligns well with the investment.
What other advice do I have?
Useful for creating templates on Salesforce object records
What is our primary use case?
I use Conga Composer to generate invoice and code templates. It's useful for creating templates on Salesforce object records, but I haven't used it for contract management.
What is most valuable?
What I like about Conga Composer is that it's much easier than Salesforce's native templating. It's simple to add merge fields, write queries to pull data and access up to four levels of related objects. This makes it very comfortable to get all the needed data into templates.
We can use Word templates with Word boxes and customize everything. Its conditions are very easy to write and hide content based on requirements. When used with DocuSign, Conga Composer can calculate currency fields that DocuSign can't.
We can default to PDF and hide content to reduce errors. We can generate invoices by clicking a button and hiding tables, which we can't do in DocuSign. We can download and attach documents to notes and attachments or any field we require.
The solution with Salesforce allows us to generate templates with a single click after some configuration steps.
What needs improvement?
The only improvement I'd like to see is the ability to hide a single column within a grouped table, which I couldn't figure out how to do.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
I haven't faced any stability issues in the two projects I've worked on.
What do I think about the scalability of the solution?
The tool seems scalable and easy to understand. The documentation from the community partner is very detailed and helpful.
How are customer service and support?
I haven't personally worked with their technical support.
How was the initial setup?
The initial setup is manual and takes about two to three hours. For my current project, I have Conga Composer installed in developer and QA orgs. In previous projects, we deployed it from dev to QA to UAT and then to production, which required manual steps. It's a cloud-based solution that works with Salesforce.
What about the implementation team?
The tool's deployment was done in-house.
What was our ROI?
When bundled with Salesforce, the tool costs a bit less. I find it provides good value for money and saves time.
What's my experience with pricing, setup cost, and licensing?
I think the tool costs around six dollars per user.
What other advice do I have?
I recommend Conga Composer to others because it's easy to use and understand. It supports downloading templates in multiple formats like Word and PDF, more than DocuSign. My advice to potential users is that it's really handy and supports many template formats. On a scale of one to ten, I would rate Conga Composer a nine overall.