Reviews from AWS customer

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1,085 reviews
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    Liam H.

Easy to use & Informative

  • March 21, 2024
  • Review provided by G2

What do you like best about the product?
Very easy to use with brilliant customer support. Inventory tab is extremely helpful in my role with managing assets accross the organisation and to look up asset history.
What do you dislike about the product?
Sometimes there are issues with remoting on to PC's however these are notmally rectified quickly 2) the number of times i have to log in throughout the day
What problems is the product solving and how is that benefiting you?
It helps with the ability to look at all assets, see who is logged in, and the user history as well as deploying patches


    Primary/Secondary Education

Works well for our private school

  • March 20, 2024
  • Review provided by G2

What do you like best about the product?
iPad management is easy to set up and simple to manage apps and updates
What do you dislike about the product?
Custom Windows scripts can be difficult to get to work.
What problems is the product solving and how is that benefiting you?
We are now able to prevent students from making changes to settings on the school owned devices.


    Banking

Works great... support can sometimes be clunky

  • March 19, 2024
  • Review provided by G2

What do you like best about the product?
Patch management works well and is very helpful
What do you dislike about the product?
Customer support needs to learn better english
What problems is the product solving and how is that benefiting you?
for the most part it works fine... tracking help desk tickets has been very helpful


    Banking

Overall good product

  • March 19, 2024
  • Review provided by G2

What do you like best about the product?
- Good remote support
- The patch management tools are good for software updates and windows updates
What do you dislike about the product?
- Take a bit of time to learn everything. There are a lot of feature in this product.
- MDM interface is kinda complex
What problems is the product solving and how is that benefiting you?
- Able to access PCs remotely with out an VPN. Also deploy patches to PC that are remote.


    Alex S.

Probably the best option you could choose when taking a decision about MDM's

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
What i liked the most was the centralized management you have with Endpoint Central, you can control everything, from everywhere, to anywhere.
What do you dislike about the product?
In my opinion, the feature that i didn't like as much as others was the patch management, it is really good because you can easily control patches, but it is a little bit hard to understand from zero, how it works and how it is built, to get the best profit out of it.
What problems is the product solving and how is that benefiting you?
I don't really know, almost everything works well... no need to fix anything.


    Rama K.

Fantastic End point management, R.M.M and patching tool. Definitely a market leader!

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
Managed Engine Endpoint console has assisted us immensly with patch management,which has eliminated manual patching of our servers via Windows(W.S.U.S).

To schedule an ad-hoc session, all that is needed is an remote session offered via the inhouse RMM tool, almost eliminating end user interaction.

We have also gotten on top of our application management via this tool, that assists end users to update their applications with minimal or no input from them, thereby reducing human interaction and errors.

The support when we have faced technical issues has also been top-notch and highly interactive.
What do you dislike about the product?
Additional licencing fees and expensive A.M.C
Poor managment of MAC's compared to other contemproraries including JAMF or Addigy
What problems is the product solving and how is that benefiting you?
Like described in the review, it is a one stop shop for all end point management, analystics, patch and app management and a great analytics tool.
This reduces dependency on having multiple tools, thereby reducing our capex costs.


    Food Production

General Use

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
Remote access, asset management, and useability
What do you dislike about the product?
Customer supprot, and bugs in asset info window still unresolved
What problems is the product solving and how is that benefiting you?
Assisting in managing assets and provide remote support


    Saubaan H.

Amazing IT Team Tool

  • March 15, 2024
  • Review provided by G2

What do you like best about the product?
After using Endpoint Central for about a few months, I have come to appreciate how simple it is to use and how many features are packed all into one service. Additionally the chat support agents are extremely helpful and are always there for you.
What do you dislike about the product?
I cant really name many downsides of this service, If I were to choose one though, I would love to see this grow even more and include even more features.
What problems is the product solving and how is that benefiting you?
Manage engine solves the problem of centralizing a lot of features I would normally use multiple services for


    Hector M.

Endpoint Best Management Tool

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
Endpoint Central is a full software that helps sys admin to maintain server and computer up to date, easy to use, easy to navigate and easy to understand.
What do you dislike about the product?
Remote session tool doesn't allow you to start a new instance for another user and sometimes the agent doenst connect with the service server.
What problems is the product solving and how is that benefiting you?
Fast response to user. Fast deployment of path among other maintance.


    Ian B.

Best deployment and management software

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
All the configurations that are available and the ease of integration from the program.
What do you dislike about the product?
Sometimes the configuration deployments took too much to complete.
What problems is the product solving and how is that benefiting you?
Since we have ManageEngine we can do remote connections super quickly and manage all our employees and its devices in one control panel.