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Reviews from AWS customer

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1,061 reviews
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External reviews are not included in the AWS star rating for the product.


    Financial Services

Very usefull

  • February 09, 2024
  • Review provided by G2

What do you like best about the product?
Ease of use and implementation.
Customer support is best
What do you dislike about the product?
Sometime it become slow when patch pushing
What problems is the product solving and how is that benefiting you?
Patch Management


    Muhammad Shahir Hizan B.

Great tools with tons of features

  • February 09, 2024
  • Review provided by G2

What do you like best about the product?
Got lot of features and tools to manage remote devices. It also easy to use. The customer support also promptly respond.
What do you dislike about the product?
So far all good. So much helpful. Better tools compare to others.
What problems is the product solving and how is that benefiting you?
Help to manage and control remote devices.


    Telecommunications

Software sometimes doesn't update java and chrome, which is a pain.

  • February 08, 2024
  • Review provided by G2

What do you like best about the product?
Automated upates and remote control of my managed PC's
What do you dislike about the product?
THAT THIS REVIEW POPUP CONTINUOUSLY KEEP APPEARING WITH NO OPTION TO NOT TAKE TIME OUT OF MY BUSY WORKDAY TO TO WRITE A REVIEW FOR A PIECE OF SOFTWARE THAT WE'RE PAYING FOR.
Software sometimes doesn't update java and chrome, which is a pain.
What problems is the product solving and how is that benefiting you?
Automated software patching is a must and allowing me remote access to machines in remote offices is very convient


    Transportation/Trucking/Railroad

easy to select missing patches

  • February 08, 2024
  • Review provided by G2

What do you like best about the product?
it is easy ti identify missung patches on endpoints
What do you dislike about the product?
takes long time to download and deploy patches
What problems is the product solving and how is that benefiting you?
patch deployment


    Clinton J.

Streamline your IT infrastructure with Endpoint Cental

  • February 06, 2024
  • Review provided by G2

What do you like best about the product?
Being able to seamlessly remote onto remote office machines, of course, requires the installation of the endpoint central computer agent on the endpoint device. Automated patching makes it easier to group updates by priority. Not only can you manage desktops, laptops, and servers, but you can also manage mobile devices.
What do you dislike about the product?
Some technicians might find the user interface less intuitive compared to other solutions; however, I am sure the support team has big plans for the product. It has so many possibilities and potential.
What problems is the product solving and how is that benefiting you?
It helps mitigate the vulnerability of users having to directly work on the Remote Desktop Protocol. It provides a seamless end-user experience without compromising security. Endpoint has empowered us administrators with the ability to manage patching instead of WSUS running and interrupting staff.


    Zach B.

General use / partial management

  • February 02, 2024
  • Review provided by G2

What do you like best about the product?
The general convience of the software twords remoteing into a PC and ticket function is very nice and user freindly.
The customers that use the software enjoy the look and feel to it also and end users are able to view ongoing tickets and make sure they are kept up to date.
Software is used everyday inside of IT
What do you dislike about the product?
With the good there is bad trying to implement the software after it crashes or a windows update breaks the running config for the software it takes roughly a hour to uninstall and then reinstall. If you have a server for images to build PC's you can no longer include the software in the build as it has a CAPCHA inside the installer so you have to install it each time. so your intergration time may vary depending on the complexity of your builds.
We have had some good and some bad conversations with them twords our customer support but we did have issues trying when trying the MDM as it wasnt the best fit for the orginazaion and it is a exrta paid feature not included.
What problems is the product solving and how is that benefiting you?
It solves the Remoting into Computers for easy ways to work on them and not have to set up a remote session each time. And the ticket managemnet software is really nice and easy to use.


    Chris B.

A great tool at a great price

  • February 02, 2024
  • Review provided by G2

What do you like best about the product?
I've been using ManageEngine Endpoint Central for endpoint management, and it has proven to be a reliable, robust, and easy-to-use tool. It offers a comprehensive range of features that streamline the management and security of my network devices. One of the things I appreciate most is its unified approach to endpoint management; instead of switching between multiple tools, I can handle software deployment, patch management, asset tracking, and remote troubleshooting all from a single console.

Patch Management is particularly smooth, with detailed reporting and automated scheduling options that ensure devices stay up-to-date without needing manual intervention. Additionally, the remote control capabilities have been a huge asset for quickly resolving end-user issues, especially for users working remotely.

Another advantage is the customizability of policies and automation workflows, which allows for tailoring specific processes to fit unique organizational needs. Security features like vulnerability management and web filtering are very effective, ensuring endpoints are protected without impacting performance.

Though it does have a learning curve at the beginning, the extensive documentation and customer support provided by ManageEngine are fantastic, which made onboarding manageable. Overall, Endpoint Central offers excellent value, especially considering its features and flexibility, making it an indispensable tool for endpoint management.
What do you dislike about the product?
Learning curve at the beginning and vulnerabilities querying capabilites could be improved to be simpler and more user friendly.
What problems is the product solving and how is that benefiting you?
Patch management. We've been able to quickly and effectively patch both critical and zero day exploits with relative ease.


    Oil & Energy

Powerful and easy tool to use and setup for an environment

  • January 31, 2024
  • Review provided by G2

What do you like best about the product?
I like the patch managment and remote managment aspects the best
What do you dislike about the product?
so far in my experience not musch to dislike when compared to sccm or azure managment. the help desk tool is a bit obtuse to learn
What problems is the product solving and how is that benefiting you?
Pathcing and patch managment


    Patti T.

Manage Engine makes the difficult easier

  • January 31, 2024
  • Review provided by G2

What do you like best about the product?
Manage Engine is user-friendly and allows IT to handle many tasks that are otherwise arduos manual tasks and is helpful for protecting endpoints from threats.
What do you dislike about the product?
The remote control interface handling of multiple monitors is a disaster and makes me seasick. Changing screens should be a smooth process but they flash and require multiple clicks to switch. They could really take a lesson from TeamViewer on this feature.
What problems is the product solving and how is that benefiting you?
The app runs in the background and keeps systems up to date to avoid vulnerabilities. We are able to scan systems for missing patches and install them as needed. I use it for remote sessions but the handling of multiple monitors leaves much to be desired.
Our ststems are more secure and when I access them I don't have to install updates before I can start any other troubleshooting.
I love having access to all the technical specifications of individual systems including serial number so I can accurately order parts for remote systems.


    Jayesh P.

Managed Engine Central Review

  • January 29, 2024
  • Review provided by G2

What do you like best about the product?
the patch vulnerability manegment and pre writtenb templates, live wieing of the patch progress
What do you dislike about the product?
File transfer not available while remoted onto a PC
What problems is the product solving and how is that benefiting you?
vulnerabilities and patches can be centrally managed