Intuitive with Versatile Features, Needs Better Pricing
What do you like best about the product?
I like that Miro is usable for a range of participants both internal and external, allowing them to pick it up quickly. The templates bank is really helpful, and I find the functionality better compared to MS Whiteboard. Miro offers more templates and is easier to use.
What do you dislike about the product?
The licensing model is too expensive for charities, preventing all staff from having an account.
What problems is the product solving and how is that benefiting you?
I use Miro for work ideations and workshop facilitation. It solves problems with visual aids and templates and is usable for a range of participants to pick up quickly. It has better functionality, more templates, and is easier to use compared to MS Whiteboard.
Effortless Planning and Collaboration with Miro
What do you like best about the product?
I use Miro for planning my work and ideating. I find the Boards and Templates really helpful to get started quickly. I like how easy it is to create your own space. The Collaboration features are a highlight for me as they keep me organized and help me track my work and progress. The initial setup of Miro was very easy too.
What do you dislike about the product?
The Azure DevOps Board integration needs to be improved to sync with the board instead of pulling it one-time.
What problems is the product solving and how is that benefiting you?
I use Miro for planning and ideating, staying organized, and tracking my work and progress. The boards, templates, and easy collaboration features help a lot.
Effortless Virtual Planning with Miro
What do you like best about the product?
I find Miro's ease of use particularly beneficial. The initial setup was very easy. Also, I use it for project planning and analysis, which is helped by its virtual post-its feature.
What do you dislike about the product?
I'm not sure because I'm fairly new to it and don't use it a lot. Maybe there could be better integration with ADO so you can turn your post-its into stories.
What problems is the product solving and how is that benefiting you?
I use Miro for project planning and analysis. It solves the problem of managing virtual post-its, making the process easy and efficient.
Empowers Team Collaboration and Visual Workflow
What do you like best about the product?
I like how Miro offers easy-to-use diagrams, templates, and shapes to build visuals. I also like how you can collaborate with multiple users, allowing our team to contribute to projects or visuals. The initial setup of Miro was pretty easy for our team.
What do you dislike about the product?
I wish some of the templates were more simple, or adding text to shapes was a little easier with less clicks. I wish I didn’t have to add a square box, then click on the text box to add a title to that.
What problems is the product solving and how is that benefiting you?
I use Miro for tracking leads and contacts, creating diagrams of lead flow in our tech stack, and collaborating with my team using easy diagrams and templates.
Improved remote retrospectives have felt limited while collaborative whiteboards have transformed workshops
What is our primary use case?
The major reason why we use Miro Business - Enterprise is due to its capabilities where we can discuss and brainstorm ideas, such as the whiteboard feature, which gives us an unlimited canvas where we can brainstorm ideas and see who is doing what at any point in time. Additionally, there are multiple dashboards which give us good visibility of a project that is currently in progress, and they also provide us with very good visibility over the tasks and the results that will be delivered. This is the major use case why we use Miro Business - Enterprise.
We use these whiteboards for both meetings as well as for presentations, for project details, and everything because these are some really good features. As we work remotely in our organization, mostly people are not available in the offices, and the whiteboards in Miro Business - Enterprise is a feature which is helping us as a lifesaver. It is helping us in the project management and delivery aspects and has simplified the ideas over this feature, increased the team collaborations by 70 to 80%, and saved our time and resources.
What is most valuable?
There are multiple features which Miro Business - Enterprise is providing us, but I will tell you some of my favorite features to use. The first feature I love is the Infinite Canvas feature, which is my personal favorite. Second is that it is providing us the SSO, which is Single Sign-On feature, which allows us to log in directly via our internal tools, which we use. We basically use Auth0 in our organization, and it integrates really well. It is giving us a seamless sign-on to the team, which helps us save 40 to 50% of time on signing up into the organization after they log in. Apart from that, I feel that Miro Business - Enterprise is a good and communicable software where the AI features and template library are very advanced. Additionally, there are AI-powered tools for brainstorming and cluster ideating, which is a game changer for our organization. This is how it has an edge over other products which can be in the industry.
Miro Business - Enterprise is 100% secure, as it comes with 256 AES encryption which ensures that the data shared inside the organization stays within the organization. It also makes sure that it follows the GDPR compliance and is HIPAA compliant as well, which is a great thing because in our organization we discuss a lot of data which is confidential and requires a lot of integrations that should be secure. If this kind of data leaks, it's a big problem and challenge for the business. Security is the priority of our business, and that's why we have chosen Miro Business - Enterprise, because they provide a secure platform where we can brainstorm and share ideas and data which our organization has. The security part is really strong, along with the integrations.
What needs improvement?
Miro Business - Enterprise is doing really great and does not need any specific change. However, if you want me to suggest something, then I see that the AI capabilities are increasing day by day, so they can add some AI capabilities in retrospectives. That is something they can add, which will make the retrospectives of the organization more communicable and interesting because retrospectives are often boring. This is my prescribed improvement they can make.
For how long have I used the solution?
We have been using Miro Business - Enterprise in our organization for the last three and a half years, and it has been a really good solution for our needs.
What do I think about the stability of the solution?
Miro Business - Enterprise is 100% a stable solution and does not give any kind of glitches or downtime to the organization. So far, we have been using it for the last three and a half years and I have not seen a single instance of downtime.
What do I think about the scalability of the solution?
The scalability of Miro Business - Enterprise is really good and scalability is not a concern. We can add as many users as we want at a time. However, if there are a large number of users on the whiteboards, then it might be a challenge. Otherwise, there is no problem with it.
How are customer service and support?
Customer support is a 10 for me. We had a word with them about six months back and they resolved the problem quickly within 30 to 40 minutes. It was a really good customer support solution from their side.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were not using another solution previously.
How was the initial setup?
The deployment of Miro Business - Enterprise is really straightforward and does not need any complex problem-solving. It is very straightforward software for the organization and was deployed within a couple of hours.
What about the implementation team?
Configuration was really easy and straightforward and we did not face any challenge in configuration. Our technical teams figured out how to get it configured, and the Miro Business - Enterprise team was also there, which helped them to get the thing done. It was all completed within a span of five hours. The integrations of Miro Business - Enterprise are really strong and it integrates really well with the security solutions, whether it's security solutions, reporting solutions, or inter-platform solutions. Integrations is a 10 on 10 from my side.
What was our ROI?
Miro Business - Enterprise has helped us to have a more collaborative way in the organization as it has increased our organizational collaboration by 50 to 60% by giving us a room for brainstorming and ideas over a board, over a whiteboard. That is the first ROI which we have seen. Apart from that, we have seen a good facilitation and fostering of a collaborative environment where the cost has decreased for those facilitations as compared to other solutions. We got Miro Business - Enterprise from the AWS Marketplace and received a very nice cost with a 38% discount, so cost is not an issue and cost is on point. The scalability of the solution is really good and we have seen that the up- and down-scaling is also good. Project delivery has been positively impacted due to better collaboration and better visibility of boards, due to which we have increased the projectability by 68% and the deliverability by 70 to 78%.
All this data which I am sharing is formal data which has been tracked by the business and the data analytics teams. They share with us a quarterly report showing us how much we saved in terms of money, time, and resources by implementing the solution. This is internal data from our business team that I have just shared with you.
What's my experience with pricing, setup cost, and licensing?
Procurement was easy for our organization and we did not face any challenge so far, so procurement is also really good.
Metering and billing experience was very transparent as we got the solution from the AWS Marketplace, which was the great thing first of all. We have got a good discount and the metering and billing experience is basically that we are paying them on an annual basis. It's an annual contract with the AWS Marketplace, so metering and billing experience have had no issues so far.
Which other solutions did I evaluate?
We have evaluated some solutions such as Mural, ClickUp, Lucidchart, and FigJam, which are some alternatives we have considered. But after thorough consideration, we have gone ahead with Miro Business - Enterprise.
What other advice do I have?
Anyone who is looking for a dedicated solution for the organization for brainstorming, collaboration, and retrospectives should definitely consider Miro Business - Enterprise. I am giving this review a rating of 4.
Effortless Workshops with Handy Templates
What do you like best about the product?
I use Miro for client workshops and internal brainstorms, and it allows for better facilitation of workshops. I like the ease of use and the templates, which save time because I don't need to create workshops from scratch. The initial setup of Miro was very easy.
What do you dislike about the product?
I don't like the zoom because it's really small and could be improved with multiple views.
What problems is the product solving and how is that benefiting you?
Miro allows better facilitation of workshops and saves time with templates since I don't need to create workshops from scratch.
Essential for Seamless Creative Collaboration
What do you like best about the product?
I love using Miro for collaborating with my architecture and design colleagues, as it allows us to sketch, write notes, and create moodboards together. I find it incredibly useful that I can save large moodboards online, which ensures I won't lose the file. The ability to share my work and interact with my team in real-time on a board is a big plus. I especially like that I can show my ideas in real time, and others can add notes, draw, or contribute with photos to the board, which makes creative team meetings great. The simplicity of using the post-its and the option to move them around, along with the colors that help organize ideas, is fantastic. It's easy to use for everyone. Plus, it's more efficient and better for team collaboration, which is why we switched from using Prezi. The initial setup was easy, and I would definitely recommend Miro.
What do you dislike about the product?
I find the drawing features too basic and not easy to manipulate on a trackpad. Also, organizing the boards can be confusing. I once created a board and didn't realize it was in a team's board I didn't own, making it public without knowing.
What problems is the product solving and how is that benefiting you?
I use Miro to save large moodboards online, ensuring I don't lose files. I can share my work and interact with my team in real-time on a board.
Intuitive Collaboration with Room for Optimization
What do you like best about the product?
I use Miro to brainstorm ideas, plan projects, and visually organize workflows with my team in real time. Miro helps me turn scattered ideas into clear visual plans and makes collaboration easier by keeping everyone aligned in one shared workspace. What I like most about Miro is its intuitive flexible canvas and real-time collaboration, which makes brainstorming, planning, and aligning with others fast and effortless. The initial setup was very easy.
What do you dislike about the product?
Sometimes Miro feels overwhelming with too many features and a large boards may slow down performance. A simpler interface and better optimization for heavy boards would be a nice improvement.
What problems is the product solving and how is that benefiting you?
I use Miro to brainstorm ideas, plan projects, and visually organize workflows with my team in real time. Miro helps me turn scattered ideas into clear visual plans and makes collaboration easier by keeping everyone aligned in one shared workspace.
Collaborative Tool With Rich Features, Easy Setup
What do you like best about the product?
I like that Miro is easy to use and fun. It also has all the capabilities of other tools, like presentation, documents, AI, and videos, so I don't have to use PowerPoint separately. The word document capability lets me create the full story and details on one page. It helps to visualize the end-to-end journey and work collaboratively with my team, breaking silos. Miro allows us to bring data to the journey, brainstorm, and find solutions together. The initial setup was easy as well.
What do you dislike about the product?
It may require a long time to adapt to the platform until it becomes simple. Maybe simple learning and guidance by AI can help.
What problems is the product solving and how is that benefiting you?
I use Miro to visualize the end-to-end customer journey and work collaboratively with my team, breaking silos. It integrates all capabilities, so I don't need separate tools for presentations or documents, and I can create a full story on one page.
Empowers Remote Teams with Flexibility but Needs Better Documentation Integration
What do you like best about the product?
I really like that Miro is designed with a strong focus on being product-driven and design-driven, which works great for our product and design teams. The abundance of templates available is fantastic because they’ve been tried and tested by other professionals, so we don’t have to start from scratch for each project. These templates have been a lifesaver. On top of that, the new features like voting systems, timers, and background music have made managing sessions much smoother. They just make everything a bit more seamless and dynamic, especially for remote collaboration with our hybrid team. We can do online sessions that mimic in-person settings thanks to these tools.
What do you dislike about the product?
My main issue with Miro is that every time I need to do a session, once I have to document it or, like, analyze it, it's difficult. For example, we work everything in Jira and Confluence, and it's difficult to document in Miro. All information is spread out, and I need to take time after a session is finished to read the post-its and all the elements on the dashboard to put it on a document in Confluence. It takes time, and there's no easy integration or AI tools to help write a report easily.
What problems is the product solving and how is that benefiting you?
Miro centralizes our remote collaboration, especially since our hybrid team's developers are in Ukraine. It's super flexible, accommodating any framework or approach we need for strategic sessions.
