Meltwater Suite
MeltwaterReviews from AWS customer
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Their solution is powerful but the support service is to be improved
What do you like best about the product?
Continuous innovation and improvement in the SaaS solution
Expert in social media intelligence and social listening
Local team to decipher social media culture and societal trends in different parts of the world
Expert in social media intelligence and social listening
Local team to decipher social media culture and societal trends in different parts of the world
What do you dislike about the product?
The announcement of the innovation and tool improvement is often much more promising than the actual output
The support service quality is not satisfying, for example, the quality control process for some projects is missing, information is not always transparent, etc
They have great difficulty managing transversal and complicated projects
It seems the team's turnover rate is high, and they often report a lack of resources issues
The support service quality is not satisfying, for example, the quality control process for some projects is missing, information is not always transparent, etc
They have great difficulty managing transversal and complicated projects
It seems the team's turnover rate is high, and they often report a lack of resources issues
What problems is the product solving and how is that benefiting you?
Showcasing the power of social listening data and empowering internal users with right tools according to their different levels of knowledge regarding social media intelligence
Powerful boolean building with great support
What do you like best about the product?
Meltwater has an assortment of operators that allow me to zoom in on the data I'm looking for with efficient and concise booleans. The addition of new sources and operators keeps the tool relevant and functional. The support is superb, both in responsiveness for troubleshooting and customer success.
What do you dislike about the product?
The focus on volume metrics and source type analysis leaves other research needs a bit high and dry. The post-processing for word clouds and sentiment is not very reliable.
What problems is the product solving and how is that benefiting you?
Research through social media listening, influencer identification, and trend analysis. It has allowed us to design certain solutions for our clients when it comes to measuring impact.
Recommendations to others considering the product:
There are few offerings with this level of support out there. Definitely worth a try.
Insightful platform
What do you like best about the product?
Corpus is good for narrowing down media and influencers
What do you dislike about the product?
Can get confusing with multiple topics and queries, filter system helps with this.
What problems is the product solving and how is that benefiting you?
That I can get more granular insights about social platform performance
Meltwater review
What do you like best about the product?
Meltwater is overall a straightforward tool to use for social listening. The dashboard function is very user-intuitive and has useful accompanying descriptions alongside the different widgets if you are less familiar with some of these, offering us the chance to incorporate new types of analysis into our reports. We often use the tool to quickly understand what people are saying about categories and/or topics and this is a great benefit.
What do you dislike about the product?
Occasionally the tool can be a bit slow and clunky to load. The shareable dashboards do look a little basic and we would usually spend time creating our own reports as a result rather than just setting up and sharing dashboards for this reason.
What problems is the product solving and how is that benefiting you?
The tool allows us to quickly understand what is being said by members of the public in response to events or issues. We are able to update our clients at a fast pace as a result.
My review jan 2022
What do you like best about the product?
Does a good job of providing timely, accurate global reporting.
What do you dislike about the product?
Getting the search terms correct can sometimes be confusing.
What problems is the product solving and how is that benefiting you?
Tracking global press coverage
Nour Meltwater
What do you like best about the product?
Meltwater gives opportunity to get information and data from social media platforms like Twitter and blogs and news websites that's very helpful for analysis the audience demographics and sentiment
What do you dislike about the product?
Meltwater have to more develop for git data from Instagram comments like they do with Twitter thread also TikTok comments what is needed to analysis the content from GCC and Arab countries
What problems is the product solving and how is that benefiting you?
Meltwater helpful for creating benchmark analysis and find the actionable insight for the company and for the audience demographics
Meltwater eases social listening experience!
What do you like best about the product?
We're new to Meltwater, but so far everything about it has been incredibly straightforward. We're using the program to take our social listening to new heights!
What do you dislike about the product?
Nothing yet - still learning the program, but either way can't see myself having difficulty with any of it!
What problems is the product solving and how is that benefiting you?
Social listening, curating a different social strategy, finding new ways to engage with our current audience while expanding it.
Stronger than Google Alerts, but expensive
What do you like best about the product?
The daily Email Alerts based on our search keywords are great especially as a social media manager I get them that are just based on social media posts. More thorough than Google for sure.
What do you dislike about the product?
The platform is expensive, and while there are a lot of great features most of them require additional fees to access. With the basic subscription we are not maximizing the platform
What problems is the product solving and how is that benefiting you?
Mel water really helped us when trying to gauge sentiment around Covid and events that were taking place when we brought our event back online in the fall, it's a great way to get a pulse on what people are saying and a quick format.
Intricate Social Media Manager
What do you like best about the product?
I love the multi-function aspect of the tool.
What do you dislike about the product?
There's really nothing that I dislike. Having used 3 social media management tools, Meltwater has been my favorite.
What problems is the product solving and how is that benefiting you?
Not only the standard social media management, but also the integrations such as brand protection and media relations. The intuitiveness of the program is really great.
Great product with great service
What do you like best about the product?
Meltwater has been great to work with for both their social analytics as well as their ability to connect with media across the globe, giving our office the reach we are looking for.
What do you dislike about the product?
Transferring our previous media connections into here as well as our previous templates of releases is not the easiest thing but once in there it was easy to use and adapt.
What problems is the product solving and how is that benefiting you?
We are solving the ability to send press releases to not only our local of media but able to find niche media contacts that we would not normally engage with. We also use their strong social analytics tools as well as publishing to get all of our social networks into one place.
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