Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater has worked for us to understand the conversation surrounding our brands.
What do you like best about the product?
We can monitor conversation in real time, and determine alerts to establish actions.
What do you dislike about the product?
It is necessary to improve listening on Meta's social networks (Facebook and Instagram)
What problems is the product solving and how is that benefiting you?
Constant monitoring, activation of early alerts, learning insights from the community to carry out more effective campaigns.
Recommendations to others considering the product:
I recommend Meltwater as a fundamental part of your social listening and monitoring activity.
Director of Communications
What do you like best about the product?
The reporting is fantastic, and the centralization for sending press releases is also vital for our PR team. The chat feature has been helpful, it includes articles and videos to help answer questions but will also go live if you don't find the answer you need.
What do you dislike about the product?
The portal is robust, other than having more time to do the training, watch their instructional videos, etc. It is difficult to find a downside. Even the pricing was not an obstacle. We feel there is value and could justify the cost.
What problems is the product solving and how is that benefiting you?
We are a small team and found it challenging to track all the news and social media mentions for our quarterly reports. The reporting feature has solved that problem for us. We also can reach more news outlets with our releases which has expanded our reach.
Recommendations to others considering the product:
We researched other systems and found Meltwater to be the most cost-effective for our use. Do your research and see if you agree.
Meltwater as a tool is proving its value to our teams, work and clients the more we use it.
What do you like best about the product?
The support we get from your team and the ongoing insight we derive from the platform for our business and for our clients businesses.
What do you dislike about the product?
It can be challenging to encourage team members to use the tool.
It can also be a little on the complex side when it comes to setting things up for some team members.
It can also be a little on the complex side when it comes to setting things up for some team members.
What problems is the product solving and how is that benefiting you?
New Biz opportunities and insight for strategic approaches to briefs.
Ongoing Digest reports for our clients.
Social mention analysis.
Klear influencer identification, engagement and mesurement.
Ongoing Digest reports for our clients.
Social mention analysis.
Klear influencer identification, engagement and mesurement.
Good and reliable statistics
What do you like best about the product?
Rapid response and permanent development of the tools
What do you dislike about the product?
debugging mode for the keywords may improve the explore tool
What problems is the product solving and how is that benefiting you?
mainly, working to study the audience and any responses for any critical subject in KSA
Meltwater is the all in one tool you need for running a successful integrated content campaign
What do you like best about the product?
I originally used Meltwater because of the media relations features it offers, but have evolved to using it for social listening and influencer projects as well.
What do you dislike about the product?
I would like to be able to get to the reporting I need easier.
What problems is the product solving and how is that benefiting you?
The ability to send press for clients on a smaller, more intimate scale without a large scale release on the wire.
using meltwater as our primary tool por client contact
What do you like best about the product?
How easy is to categorize messages from customers, so after that it's easy for us to create specific reports and give our customers quick insights about customer communication.
What do you dislike about the product?
It's not about the tool itself, but sometimes I think there could be more ways to make replies quicker. But so far, I'm very happy with the platform.
What problems is the product solving and how is that benefiting you?
The time it takes to answer quickly to customers, previous tools required as much as 4x the time we use now to answer all inquirys
A good all rounder listening tool
What do you like best about the product?
Easy to use, good support from rep and covers all bases of social listening - i've used various social listening tools in the past and this is great
What do you dislike about the product?
Sometimes have to click around a few times to find specific sections of dashboards despite using it for a long while
What problems is the product solving and how is that benefiting you?
Insights of social conversations that are harder to find off platform. We have made our reporting a lot more indepth
A useful tool for clients
What do you like best about the product?
Tracks media coverage well
Provides good insights into online coverage
Provides good insights into online coverage
What do you dislike about the product?
You can't monitor for print coverage or broadcast
advanced search tools can be improved
advanced search tools can be improved
What problems is the product solving and how is that benefiting you?
Allows your analyse coverage effectively
Great Platform
What do you like best about the product?
Meltwater is a professional platform with a user-friendly interface, professional tools, and exceptional support.
What do you dislike about the product?
Meltwater is expensive, and the number of social media platforms that they support and integrate with are quite limited.
What problems is the product solving and how is that benefiting you?
Social media analytics scheduling, posting & reporting have become much more simple, as-well-as our media reports.
amazing monitoring tool & account support
What do you like best about the product?
coverage tracking in Asia, social coverage, the dashboards and quality of reporting
What do you dislike about the product?
It would be good to have a reach number on blogs and forums
What problems is the product solving and how is that benefiting you?
quality coverage reporting in Asia
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