Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater has been easy to use, and very effective for my work
What do you like best about the product?
The ease of use is wonderful. It allows me to get my information out to the contacts I want. I appreciate the fact that I can organize my contacts by groups. The feature that is most helpful to me is being able to search for news contacts in different areas of the country. I also can check with the local area to update old emails as well.
What do you dislike about the product?
The only thing I would say I dislike about Meltwater is the fact that there are so many new and useful features offered, but our budget does not allow to add them on and they are not included in the general package.
What problems is the product solving and how is that benefiting you?
Getting our stories, information, photos and news releases out to the appropriate contacts in a timely fashion. It helps me with scheduling out releases and allows me to see who is opening what and where improvements can be made to attract attention to our organization. It has also helped me gain a well-rounded awareness of when and where we are being mentioned on social and the news through the daily reports.
Recommendations to others considering the product:
If you are looking for a program to consolidate your news marketing and managing needs that also implements social tracking, Meltwater has it all. Their team is willing and ready to help and walk you through all their newest updates as well as train you on any current features. Ask them all your questions, and they are happy to answer them!
Good customer service decent value product
What do you like best about the product?
I am able to have a good sense of overall media and social media around a topic we are looking into.
What do you dislike about the product?
I silike that the influencer database isn't updated on a monthly basis and also I don't like missing specific sources that are occasionally not pulled in by Meltwater.
What problems is the product solving and how is that benefiting you?
Tracking media and social media, crisis managment, building media relationships.
After using Meltwater for a year, we're doing everything we can to make sure this fit in our budget.
What do you like best about the product?
We love the daily social media alerts that we sometimes miss on our own. We also love the ability to send reports that highlight our activity.
What do you dislike about the product?
Sometimes, because of the commonality of our faculty names, we have random people show up in our searches - such as professional golfers, etc.
What problems is the product solving and how is that benefiting you?
We are able to prove our reach and share of voice - and find those social media mentions we don't see.
We have been very pleased with the exceptional customer service Metlwater offers.
What do you like best about the product?
If I need 1 on 1 attention, all I have to do is request it. Our Meltwater Rep. is knowledgeable of the product and leads us in the right direction.
What do you dislike about the product?
Some times the dashboards are confusing to operate. Some of the graphs could be better labeled and user friendly. I would like to be able to easily transfer reports into a pdf that is easily explained and presented. There seems to be a disconnect when it comes to that. i have had a couple lessons with my rep on this, but it seems to be more difficult then we think. My time is valued highly and cant designate hours to putting together reports. Maybe 5-6 per year would suffice. Also, we don't have much room in our budget for additional expenses.
What problems is the product solving and how is that benefiting you?
The media database is extremely useful as well as the TV Eyes function. This has been beneficial when sending recaps to internal dept. and external. Certain benefits are no doubt the media database. Being able to send out specific targeting press releases has directed impacted our red line and our sponsorship department. Supplies the needed answer of "What is success?
Recommendations to others considering the product:
Make sure you know what your company needs so that Meltwater can help build out your profile.
Lots of upsides
What do you like best about the product?
The customer service is the reason we switched to Meltwater, and there still is no reason to leave. Also, the latest upgrade helped make the system more user-friendly.
What do you dislike about the product?
Sometimes, design and layout are hard to format in the news releases. But that's a small problem, nothing that would make us want to leave.
What problems is the product solving and how is that benefiting you?
We are getting better and better new and social media tracking results all the time, which means we are more able to quantify our work to management.
Recommendations to others considering the product:
This is a powerful system for tracking media and social media mentions, distributing information and tracking those distributions. It also is easy to use and the service is top-notch.
Limitless Potential
What do you like best about the product?
What I like best about the Meltwater platform is that there is so much that you can do with it. Having an interface that searches the internet for the terms you set is amazing. Having a database of journalists to reach out to is also an amazing perk.
What do you dislike about the product?
Although it has so many features and there are so many things that you can do with it, that can also cause information overload and there is a large learning curve to using the platform. It has taken us a while to figure out we can make this platform work for us.
What problems is the product solving and how is that benefiting you?
The problem we are solving is that we are able to find articles and social posts that mention our company in them without tagging us. This is helping us make sure that our customers are having a great experience and that we are able to capitalize on mentions.
Recommendations to others considering the product:
Make sure you have specific goals that you want to accomplish with this platform. Talk to others who have used it and get their feedback.
Our eyes and ears
What do you like best about the product?
The most helpful thing about Meltwater are the Morning Meltwater Reports. They help my team stay on top of mentions in the media and on social media. Meltwater acts as eyes and ears for our brand.
What do you dislike about the product?
The least helpful thing are the Competitive Report emails. The graphs are too small and unhelpful in email format.
What problems is the product solving and how is that benefiting you?
Meltwater has helped my team stay up-to-date with what our faculty and students are up to, helping us control messaging and spread awareness.
Recommendations to others considering the product:
If you like staying ahead of competitors and being more aware of your brand's reach then use Meltwater.
Account reps are always helpful and keep us up-to-date with new product offerings
What do you like best about the product?
media monitoring dashboard along with the platform
What do you dislike about the product?
extra cost to view for certain articles - our current contract includes postmedia premium content yet we are never able to view the full-text,
What problems is the product solving and how is that benefiting you?
Meltwater provides us with a one-stop-shop for media monitoring and media relations
Reliable Reporting
What do you like best about the product?
Meltwater has some excellent reporting functions which enable me to not only showcase our results, but also present them in a manner that is presentation ready for our senior leadership team.
What do you dislike about the product?
Some of the functionality might be a bit more intuitive to use, but once you understand the nuances of the site, it is straightforward to manage.
What problems is the product solving and how is that benefiting you?
We are solving the problem of being under resourced in our media relations department, so the Meltwater platform helps us to achieve more with less.
Identify the potential through media
What do you like best about the product?
The Meltwater search is perfect and the user can easily configure the control panel. Daily I create content proactively, I inform myself about everything they say about the content and get a real-time view of each story published.
What do you dislike about the product?
Renew this platform not only allow access to create a list or note of a contact but also use it as a CRM.Meltwater must create an option where an audio, a press mention or the work I do is downloaded through a clip.
What problems is the product solving and how is that benefiting you?
Our company has many objectives one of them is to focus on finding media contacts in specific markets that we want to conquer and thanks meltwater we do it in a satisfactory way. It is an application full of great excellence in monthly press releases for each of the journalists and editors.
Recommendations to others considering the product:
Melwater has the best search engine magnifier for specific articles for social networks. We also keep track of each of the media where we launch our large campaign launches.
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