Meltwater Suite
MeltwaterReviews from AWS customer
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Does the job, but has errors
What do you like best about the product?
I like the feature to build your own dashboard and put in the terms/people you want for that segment. I think all the features are ideal and useful.
What do you dislike about the product?
We have encountered many problems with wrong numbers and Meltwater not picking up things it should be. We have to call over and over again to ask questions and clarify, most of the time they have to get back to use or say its the social media platform's problem...
What problems is the product solving and how is that benefiting you?
It does help to put numbers to social media and organic efforts for a business, and they do have customer service reps that are easy to get ahold of.
Recommendations to others considering the product:
Its hard to know what is a Meltwater problem and what is a social media platform problem, so beware.
Confusing without Training
What do you like best about the product?
Meltwater does allow a large overview of your media hits, company mentions, or interviews from those within your organization.
What do you dislike about the product?
I dislike how hard it is to summarize data over time. For example, when trying to see how many media hits one paper or post had over the course of a few months and by whom it is hard to pull the data and condense it into just what you need.
What problems is the product solving and how is that benefiting you?
This allows you to see a big picture of who and how many people you are reaching, whether what you are hearing about your organization is positive or negative, and where your pieces were picked up. This is to the benefit of strategizing internally, allowing businesses to see what works best for them in outreach.
Great PR and Social media tracking
What do you like best about the product?
I like that this allows us to track multiple things in one place and the aesthetics of the site. It is pretty easy to navigate and I like that you are able to easily customize the specific dashboards based on specific needs. The account support that I have experienced has been great and our rep checks in to make sure that everything is going well in the program.
What do you dislike about the product?
It isn't the most intuitive program to use and so it does take some training and adjusting to use it. I also noticed that when we had a press release sent out, they were not monitoring that specific service so it skewed our results a bit and had I not been working with a rep to set up our monitoring, I'm not sure I would have been able to figure it out myself.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to create multiple dashboards to review not only our media and PR presence, but also those of our competitors. This has helped us to get a more in depth look at the social reach of other similar companies in our industry. We are able to adjust our strategy based on this.
Recommendations to others considering the product:
This is a helpful software if you have a lot of media buzz surrounding your business, as a startup I'm not sure that it is providing value to us quite yet as we aren't doing much PR at the moment.
Meltwater Review
What do you like best about the product?
I like how involved the software is. There are levels, and it'll track just about anything you want to track.
What do you dislike about the product?
It can be difficult to use especially if you're unfamiliar with the software.
What problems is the product solving and how is that benefiting you?
I've used Meltwater to track inputted keywords from all aspects of social media and the news. This helps the marketing department, and the company, figure out how we're being portrayed in the news and how we can better brand ourselves for the betterment of our customers.
Recommendations to others considering the product:
This is a great product when you have a budget. It can get pricy, but it's an amazing media monitoring tool, especially for large companies with many customers/followers.
Quick and easy
What do you like best about the product?
Meltwater is really user-friendly. It is easy to navigate the site and has a great dashboard that lets you view your data and content in an organized matter. Meltwater provides you with easy-to-read dashboards and contact information for influencers and journalists in your desired industry. It has saved our company a lot of time.
What do you dislike about the product?
There isn't much to dislike about Meltwater. Sometimes I don't trust Meltwaters research data, so it would be nice if they could be more credible in that area. The price of Meltwater is a bit high as well.
What problems is the product solving and how is that benefiting you?
Meltwater provides great social monitoring for our company.
Limited
What do you like best about the product?
It covered the basics of media monitoring
What do you dislike about the product?
Seemed to a be a lot of holes and things they missed and was the most expensive.
What problems is the product solving and how is that benefiting you?
Real-time media monitoring
User friendly
What do you like best about the product?
Easy navigation around the different components. Great customer service.
What do you dislike about the product?
nothing in particular that i dislike at the moment.
What problems is the product solving and how is that benefiting you?
Social media listening/analysis and competitors insights.
Meltwater review
What do you like best about the product?
I love Meltwater and using the Boolean coding because I am able to narrow down results to exactly what we need.
What do you dislike about the product?
I dislike nothing about Meltwater! It is a good product for our school district communications team.
What problems is the product solving and how is that benefiting you?
We catch negative things within the media before they become a problem.
Recommendations to others considering the product:
Learn to use the Boolean code for more options to narrow your search results.
User Friendly Mass Marketing Tool
What do you like best about the product?
Meltwater is really easy to use and their representatives are attentive to your needs.
What do you dislike about the product?
Sometimes contains glitches when things won't send, not even the tests. We've experienced that a few a times. Sometimes it's just a lull.
What problems is the product solving and how is that benefiting you?
When system is overloaded, there can be a lull in things actually getting sent out. We have been able to send releases out and use their analytics to see how folks are interfacing with the material.
Recommendations to others considering the product:
Try it out, make sure you consult with their representatives. It's been great for us here.
Effective Media Tracking
What do you like best about the product?
Meltwater does a wonderful job collecting brand mentions across news, television (with the TVEyes add-on) and social media.
What do you dislike about the product?
Pricing can be misleading when given the initial quote versus when you're ready to sign the dotted line. Make sure the terms and conditions of your contract are laid out in black and white and that your expectations are clear for what you expect to be included.
What problems is the product solving and how is that benefiting you?
Meltwater has simplified our media tracking and social listening, however, competitive brands offer similar services that may fit your needs better.
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