Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater
What do you like best about the product?
Meltwater is a comprehensive database that is pretty easy to use.
What do you dislike about the product?
It can be difficult at times to do a search if you do not know exactly what terms to use.
What problems is the product solving and how is that benefiting you?
Creating media lists and getting strong background on reporters.
Recommendations to others considering the product:
Worth a try
Meltwater
What do you like best about the product?
We got a great value. It's nice to be able to provide information to stakeholders, including our management team and board. It's easy to use Meltwater to help show Marketing and Communications values in nontraditional organizations.
What do you dislike about the product?
The dashboarding and customer service response time aren't as efficient as other platforms. It also doesn't capture all mentions on the news side.
What problems is the product solving and how is that benefiting you?
increasing market share of voice, showing ad value equivalency
Avid Melwater user
What do you like best about the product?
The user friendly layout, the ability to personalize the fields and optimal search engine
What do you dislike about the product?
Lots of steps to get a task done and the monitoring could be better
What problems is the product solving and how is that benefiting you?
PR management, managing media lists, managing PIO lists, sending press releases
Recommendations to others considering the product:
Great tool for media monitoring and media list access
Meltwater is useful but not intuitive
What do you like best about the product?
I like the daily emails that send mentions of my company in the news.
What do you dislike about the product?
I don't like that it can be difficult to navigate the many sections.
What problems is the product solving and how is that benefiting you?
Social media presence.
Stay far away if you're looking for reliable broadcast monitoring
What do you like best about the product?
The social media monitoring and online news monitoring work well.
What do you dislike about the product?
The broadcast monitoring does not pick up the majority of alerts even when they include the keywords. In addition, when alerts are picked up, the interviews are 99% of the time incomplete and it could take days for the account rep to find the rest of the clip, which when working in a time sensitive industry is completely unacceptable. I require timely transcripts and clips, and I do not receive that from Meltwater.
I was advertised a product that could replace my current media monitoring, yet Meltwater is so incredibly unreliable that I have not been able to cancel my other service. I am therefore paying for two services due to false advertising from Meltwater. Once they have your money, they do not care about providing good customer service. I have been trying to find a solution with the company for over a month before writing this review.
I was advertised a product that could replace my current media monitoring, yet Meltwater is so incredibly unreliable that I have not been able to cancel my other service. I am therefore paying for two services due to false advertising from Meltwater. Once they have your money, they do not care about providing good customer service. I have been trying to find a solution with the company for over a month before writing this review.
What problems is the product solving and how is that benefiting you?
The social media monitoring and online news monitoring are helpful, but not worth anywhere close the amount I paid for full service media monitoring.
Recommendations to others considering the product:
Do not use this service if you require timely and reliable broadcast media monitoring.
Meltwater Review
What do you like best about the product?
That it catches so many media mentions and includes robust social monitoring.
What do you dislike about the product?
Interface doesn't seem as intuitive -- to me anyway -- as I think it should.
What problems is the product solving and how is that benefiting you?
Knowing watch others are saying about us.
Documenting reach and value.
Documenting reach and value.
Recommendations to others considering the product:
Highly recommended ... clear leader if social monitoring is important
Meltwater
What do you like best about the product?
Meltwater has an extremely easy-to-use interface, and the software has been incredibly effective when we compile media newsletters for our clients. Additionally, my interactions with the Meltwater team members have been uniformly positive.
What do you dislike about the product?
Overall, I don't have a lot of complaints. Importing content into the software for inclusion in newsletters can be frustrating, but, other than that, I've had a very good experience.
What problems is the product solving and how is that benefiting you?
Primarily, we use Meltwater for media tracking, newsletter creation, and media list maintenance. Through Meltwater, we have been able to more quickly build media campaigns and target the right journalists for media outreach initiatives.
Recommendations to others considering the product:
I would recommend learning the whole system when you first purchase the product. In this way, each individual tool within the software can be used in conjunction with the others, which maximizes the effectiveness of each.
Great Customer Service and Easy Navigation
What do you like best about the product?
I greatly appreciate the responsiveness of our account representative and the willingness to set aside time to help troubleshoot issues when they arise.
What do you dislike about the product?
I wish we could get access to a few more of our local media outlets, since the service picks up some local stories but not others. It would be great to have a one-stop shop to find everything, instead of searching individual local outlet sites separately from Meltwater.
What problems is the product solving and how is that benefiting you?
It helps greatly with targeting pitches to the right contacts, capturing broadcast coverage and tracking metrics for our campaigns. It's also nice to have a daily snapshot of our exposure and what's trending.
Really easy to use- comprehensive platform.
What do you like best about the product?
I like the ability to filter out irrelevant keywords. Easy competitive analysis. Journalist search by keyword.
What do you dislike about the product?
I dislike that I can only add 500 journalists to a list at a time.
What problems is the product solving and how is that benefiting you?
Finding press in my industry. Comparing coverage against competitors.
Meltwater for Social Listening
What do you like best about the product?
A wide berth of information in terms of listening, but a bit more affordable than other tools with similar functionality.
What do you dislike about the product?
There are some questions about accuracy, but they are similar to what we see with other tools like Crimson Hexagon and Union Metrics.
What problems is the product solving and how is that benefiting you?
Social media listening for clients.
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