Meltwater Suite
MeltwaterReviews from AWS customer
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So disappointed in both the tool and the lack of customer care
What do you like best about the product?
Really unhappy with my experience so i don't have many good things to say
What do you dislike about the product?
Misrepresentation of Twitter Monitoring Capabilities
I was led to believe that Meltwater would allow me to monitor broad conversations around my brand—including untagged mentions. In reality, my package only includes tagged mentions (i.e., people who @ our account), which are already visible to us without the need for a paid tool.
Loss of YouTube Monitoring Functionality
One of the key reasons I signed up for Meltwater was the ability to track YouTube mentions. This functionality was silently removed without prior notice or a reduction in fees, rendering the tool largely redundant for our use case.
Inadequate Customer Support & Rigid Contract Terms
I’ve raised these concerns and have received nothing more than a reminder that I am “tied into a contract,” with no proactive support or attempt to rectify the situation. This response feels dismissive and fails to acknowledge the responsibility Meltwater holds in accurately setting expectations. At the cost of the software, there should be customer support.
Lack of Value for Purpose
My core goal was to monitor organic, broad-based brand mentions and to assess the effectiveness of marketing campaigns through mention volume trends. Meltwater, in its current state, fails to deliver this in any meaningful way.
I was led to believe that Meltwater would allow me to monitor broad conversations around my brand—including untagged mentions. In reality, my package only includes tagged mentions (i.e., people who @ our account), which are already visible to us without the need for a paid tool.
Loss of YouTube Monitoring Functionality
One of the key reasons I signed up for Meltwater was the ability to track YouTube mentions. This functionality was silently removed without prior notice or a reduction in fees, rendering the tool largely redundant for our use case.
Inadequate Customer Support & Rigid Contract Terms
I’ve raised these concerns and have received nothing more than a reminder that I am “tied into a contract,” with no proactive support or attempt to rectify the situation. This response feels dismissive and fails to acknowledge the responsibility Meltwater holds in accurately setting expectations. At the cost of the software, there should be customer support.
Lack of Value for Purpose
My core goal was to monitor organic, broad-based brand mentions and to assess the effectiveness of marketing campaigns through mention volume trends. Meltwater, in its current state, fails to deliver this in any meaningful way.
What problems is the product solving and how is that benefiting you?
nothing
It's like having an extra team member
What do you like best about the product?
I love the ease of use, ability to set up all kinds of alerts, ability to research reporters and the analytics.
What do you dislike about the product?
I am new to Meltwater, so I'm not sure if it's available, but I'd love to get a high level monthly engagement report.
What problems is the product solving and how is that benefiting you?
We have a very small team, so it helps us have extra eyes and ears out in the marketplace.
Team expansion through Meltwater
What do you like best about the product?
I really enjoy the data and analytics that Meltwater provides me and my team. When you're a small shop, it's important to use technology in a way that expands capacity.
What do you dislike about the product?
Sometimes the organization of information can be a bit confusing in terms of where to access certain content.
What problems is the product solving and how is that benefiting you?
Me water helps us to quickly pull together information for reporting purposes. We also appreciate the ability to published to multiple platforms from a single dashboard.
Meltwater makes social media management easier.
What do you like best about the product?
There are so many layers of social media management. And Meltwater has helped me learn so much. The workshops and roundtables really let me know what I should be looking out for.
What do you dislike about the product?
It's probably more me, but I'd like the prior workshops to be organized so I know which I have attended or watched on video. Sort of like my own library of resources.
What problems is the product solving and how is that benefiting you?
Figuring out how and where to reach my target audience and what they like to see from me.
Good information and insights for decision making
What do you like best about the product?
The information available at it allows a more clear decision making when choosing the path for marketing campaigns.
What do you dislike about the product?
The user interphase takes a little bit if time to get used to.
What problems is the product solving and how is that benefiting you?
It helps understanding the reach of a brand or the impact prior to releasing new content.
Simplifying media intelligence and tracking
What do you like best about the product?
The platform’s ability to track brand mentions across multiple channels in real time is extremely helpful for media monitoring and crisis management
What do you dislike about the product?
The setup and onboarding process could be more streamlined, and customer support response time varies
What problems is the product solving and how is that benefiting you?
It gives us real-time visibility into media coverage and public sentiment, which helps us stay proactive rather than reactive in our PR strategy.
Great tool for social listening
What do you like best about the product?
Easy to use and Intuitive UI of the application
What do you dislike about the product?
It would be great to have a tutorial for someone who is getting started.
What problems is the product solving and how is that benefiting you?
Competitive analysis
Meltwater Review: Great service with excellent customer service
What do you like best about the product?
The tool is great for building media lists, getting automated media reports and best of all their customer service team is always super responsive.
What do you dislike about the product?
They don't seem to track broadcast media hits and often miss mentions in languages like Ukrainian.
What problems is the product solving and how is that benefiting you?
Meltwater is doing better with its tagging of articles that don't appear in the system, adding a google chrome extension that makes the process much easier to do yourself.
Essential media operations and monitoring software
What do you like best about the product?
Has been an absolute gamechanger for pitching to journalists, reviewing engagement rates, and monitoring relevant output. Push feature is easy to use, implementation has been fine as well, and we use it near daily. Integration with email has been fine too.
What do you dislike about the product?
Media monitoring took some time to get used to but overall would still recommend. Big fan of the platform.
What problems is the product solving and how is that benefiting you?
Pushing pitches. Streamlining and giving us good data.
Great software!
What do you like best about the product?
The AI features are awesome. I find new ways to use them every day and love that they can create in-depth searches for me – saves me so much time and brain power!
What do you dislike about the product?
It's not the most user-friendly. As with any robust software, there's a steep learning curve.
What problems is the product solving and how is that benefiting you?
Looking for reporters in certain geographic areas with niched interests. I don't have to scour newspapers. I can simply have Meltwater make me a Boolean search and grab my favorites from there.
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