Meltwater Suite
MeltwaterReviews from AWS customer
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Useful tool
What do you like best about the product?
Easy to use interface, quick customer support
What do you dislike about the product?
Content is not always on Meltwater, and the extension for adding content can be slow to update searches/ does not always work
What problems is the product solving and how is that benefiting you?
Media monitoring and coverage reporting
Meltwater Review
What do you like best about the product?
Good for media and reporting, assists in gathering, easy to use
What do you dislike about the product?
Boolean took some time to get used to for advanced searching, doesn't pick up all coverage
What problems is the product solving and how is that benefiting you?
Searching for coverage
Questionable guidance and advisors are sales people.
What do you like best about the product?
It has a good advanced search function and it's easy to manage users.
What do you dislike about the product?
Very slow to implement new platforms and media, like TikTok and any picture/video/sound-based content. Also every new market comes at an additional price.
What problems is the product solving and how is that benefiting you?
Deriving consumer-data to be utilised in other search platforms. We purely use Meltwater as a data-aggregator/overview platform
All-in-one social listening tool with robust data collection
What do you like best about the product?
The extensive data collection and data sources help us track and monitor topics and keywords relevant to our clients. Adding in our Facebook and Instagram pages has also been easy, which helps us track and monitor the brands we need closely.
What do you dislike about the product?
Data viz could be more intuitive and editable by users, as not all formats of the charts in the dashboard widgets are useful for all project types. Also, while the website UI and UX are pretty easy to learn with the Meltwater academy provision, updating customers about changes in the boolean query syntax (for more specialized uses) and customer support needs to be improved.
What problems is the product solving and how is that benefiting you?
Meltwater helps us monitor different online conversations and keywords relevant to providing a solution for our clients' business needs.
Very Flexible for Coverage Tracking
What do you like best about the product?
Meltwater is very flexible and easy to use for tracking and finding coverage, and identifying syndications/duplicates. Any interaction I've had with their support team has been quick and helpful.
What do you dislike about the product?
There have been occasions where certain coverage has not shown up. The site's UI is slightly complex and could be simplified.
What problems is the product solving and how is that benefiting you?
Meltwater ensures that we discover all the coverage that we are searching for and is very useful for this peace of mind.
Easy to use and solid tool for PR practitioners
What do you like best about the product?
Very strong customer service support. While the solution is easy to use, there are times where we require customer support. The responsiveness of the team has been a great help and a significant differentiator for Meltwater.
What do you dislike about the product?
Occasional system issues - e.g. unable to download articles. Also, not great that we do not even get a one-liner preview of print articles to get a sense of what it is about.
What problems is the product solving and how is that benefiting you?
Keeping a pulse on the company's reputation in the media.
Great tool for social media monitoring
What do you like best about the product?
Simple dashboard creation, multtiple searches, and influencer search tool.
What do you dislike about the product?
It is costly for small businesses. The cheaper plans also offer a very limited number of searches which makes it difficult if you want to monitor many competitors,
What problems is the product solving and how is that benefiting you?
Meltwater alerted us about posts that generated high traffic and the responses to our posts. We also received alerts to some negative feedback and were able to respond in time to address it.
Good client service
What do you like best about the product?
I appreciate the speed and thoroughness of the client servicing team. Product is also user friendly for top level bencmarking
What do you dislike about the product?
Figures and analytics may not be the most comprehensive at times. I will still require another analytical platform to cross-check and double confirm data.
Onboarding process was too intensive on top of my normal workload
Onboarding process was too intensive on top of my normal workload
What problems is the product solving and how is that benefiting you?
Influencer discovery
Good, but could be much better
What do you like best about the product?
The daily digests are great for keeping on top of the publications where our organisation is being mentioned and the customer service team have been amazing and very knowledgeable when I've needed to contact them.
What do you dislike about the product?
We have had many issues with incorrect search results showing up which haven't been relevant. These incorrect items have caused alot of additional work inhouse when it's come to reporting.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us to keep ontop of our media mentions, but the issues with incorrect search results has caused us many issues.
Great for media monitoring and contacts
What do you like best about the product?
Being able to access articles behind a pay wall
What do you dislike about the product?
Not being able to access articles from the AFR.
What problems is the product solving and how is that benefiting you?
Articles behind paywalls - Meltwater allows us to access meaning we don't need multiple subscriptions.
Difficult to find the right contact details for journalists - saving us time.
Difficult to find the right contact details for journalists - saving us time.
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