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Zscaler Private Access Service Edge
The ZPA Private Service Edges are brokers that are a single-tenant instance that provide the functionality of a ZPA Public Service Edge in an organization's environment. Your organization hosts them either within your site or on a cloud service, but Zscaler manages them. On the other hand, ZPA Public Service Edges are deployed in Zscaler data centers around the world.
As with a ZPA Public Service Edge, a ZPA Private Service Edge manages the connections between Zscaler Client Connector and App Connectors. It registers with the ZPA Cloud. This allows a ZPA Private Service Edge to download the relevant policies and configurations so it can enforce all ZPA policies. It also caches path selection decisions.
ZPA Private Service Edges can be deployed in several forms. Zscaler distributes images for deployment in enterprise data centers and local private cloud environments such as VMware.
Reviews (173)
David K.
Configurable, Bandwidth-Light Private Access with Seamless Captive Portal Handling
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
Zscaler Private Access is a highly configurable method for providing tunnels without having to access a corporate network. It provides a transparent VPN functionality without soaking up too much bandwidth. The client automatically recognizes captive portals and allows access to authenticate to local networks without impairing tunnel construction. There are some websites that detect network changes and require the client to be suspended to work properly, but user profiles can be configured to allow this.
What do you dislike about the product?
Zscaler generally runs in the background and is relatively invisible, until you reach a website that is sensitive to the network change or VPN state and refuses to allow you to authenticate. On enterprise deployments, the client has to be authenticated by each user (it doesn't accept single-sign-on credentials) which creates another speed bump each time a user needs some external resource. It's decent when most of the traffic is within the corporate network, but some functional groups (like research or communications) which have a lot of traffic outside the corporate network will have considerable frustration. Some of these issues can be addressed through configuration and implementation of policy.
What problems is the product solving and how is that benefiting you?
Zscaler provides a uniform, robust level of protection to prevent unwanted exposure of sensitive data, even if distributed users are logging in from otherwise insecure or open networks. It provides a relatively unitrusive client that cannot be masked by the end users, ensuring compliance with institutional policies. From the corporate network side, it allows secure communication while the workforce becomes ever more mobile.
Financial Services
A Cleaner, More Secure Zero Trust Alternative to Traditional VPNs
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
A big upside of Zscaler Private Access was moving away from the traditional VPN model (Fortinet) and giving people access only to the specific applications they actually needed, rather than effectively putting them on the corporate network. It gave us a much more Zero Trust-style approach, reducing the attack surface and lateral movement risk, while also making remote access more seamless for users. With identity and device posture driving access, it was ultimately a cleaner and more secure way of supporting our hybrid workforce post COVID
What do you dislike about the product?
The main drawbacks I remember with ZPA were around complexity and troubleshooting. It was a strong security model, but getting application segmentation and policies right took effort, particularly for legacy apps that expected traditional network connectivity. When something stopped working, troubleshooting could also be less straightforward because you had the Zscaler client, identity, device posture, policy and application connectors all potentially in the path. There was also the dependency on the Zscaler platform/client and licensing cost, so we were effectively trading simpler VPN-style connectivity for a more secure model that required stronger operational maturity to manage well.
What problems is the product solving and how is that benefiting you?
From a business perspective, ZPA solved the challenge of giving us a more mobile/hybrid workforce secure access to internal applications without relying on traditional VPN connectivity. It reduced the need to extend the corporate network out to every remote device, gave us more granular control over who could access what, and supported a more Zero Trust approach. Ultimately, it was about improving remote access, reducing security exposure and making access less dependent on whether someone was physically on the corporate network.
Adrian D.
Secure, Scalable Zero Trust Access with ZPA
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
ZPA enables secure, seamless Zero Trust access to private applications, reducing VPN reliance while strengthening security and business agility daily.
What do you dislike about the product?
ZPA provides strong security value, but deployment, policy configuration, and troubleshooting often demand substantial expertise and ongoing administrative effort.
What problems is the product solving and how is that benefiting you?
ZPA replaces the dependency on traditional VPNs by providing secure Zero Trust access to private applications. This helps reduce network exposure, strengthens access controls, and allows employees to work securely from virtually anywhere.
Farwa A.
Easy-to-Use, Secure Access with Occasional Unexpected Logoffs
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I like that Zscaler Private Access is easy to use and so secure. It keeps the login secure, and the initial setup was quite easy.
What do you dislike about the product?
Sometimes Zscaler Private Access logs me off or turns off without informing me. I believe a better connection could resolve it.
What problems is the product solving and how is that benefiting you?
I use Zscaler Private Access to keep my company login secure.
Information Technology and Services
Quick Setup and Granular Access, with Occasional Network Slowdowns
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I like that Zscaler Private Access lets me monitor user network traffic, identify malicious URLs and activity, and review packet inspections. I can restrict users to specific environments, which helps limit lateral movement, and use micro-level segmentation based on user identity and risk. I also value the add-ons for discovering shadow applications, the integration with AD, and how easy it is to create multiple policies. It’s an all-in-one tool, and the initial setup was pretty quick—it took less than a day.
What do you dislike about the product?
In certain cases, the network gets too slow or drops. I also find the internal access to other servers through the Zscaler proxies challenging, though I know it’s necessary. It would be great if Zscaler added the latest agentic direction on shadow applications.
What problems is the product solving and how is that benefiting you?
I use Zscaler Private Access to monitor user network traffic, identify malicious URLs or activity, and review packet inspections.
Siddarth G.
Zero-Trust Security with Seamless Cloud Integration
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
Zero trust security - ZPA operates on a Zero trust Architecture. Instead of placing users in the corporate network, it integrates them directly to specific apps which eliminates the possibility of cyber attacks. Way better than Legacy VPNs - Scalars performance is significantly better than other VPN providers. It offers a simple user friendly UI. Scalability and Cloud infra - Can be integrated seamlessly into our existing cloud infra.
What do you dislike about the product?
Cost - Though the service is good, its cost is a bit more expensive and there are annual price hikes along with high training costs. Over restrictive - sometimes blocks access to legitimate tools / websites and it's difficult to set exceptions. Connectivity issues - Temporary Connectivity issues when switching from physical locations. Configuration complexity - Custom app alignments & integrating identity providers like Azure can be a bit difficult.
What problems is the product solving and how is that benefiting you?
Traditional VPNs expose ports and IP addresses making it easier for hackers. Apps are hidden behind the Zscaler zero trust exchange. ZPA never places users on the network. It uses micro-segmentation to connect authorized users only to specific, approved applications based on their identity and role. This "segment of one" makes lateral movement across the network impossible.
Hemant V.
Secure, Convenient Access with Occasional Disconnects
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I use Zscaler Private Access to securely connect my client laptop to internal components on private servers. I like that I can connect and disconnect the VPN as needed, which is flexible and convenient without any risk. The tunnel service and zero-trust connectivity are useful, and automatic authentication saves me time. The setup was mostly easy and only needed to be done once, so I can connect automatically afterward.
What do you dislike about the product?
Sometimes Zscaler Private Access disconnects when the network is weak or fluctuating, and I need to restart the service.
What problems is the product solving and how is that benefiting you?
I can securely access local server components hosted on the client side through Zscaler Private Access.
Jeeva K.
Secure, Seamless Anywhere Access with Zscaler Private Access
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I like that Zscaler Private Access provides secure and seamless access to company resources from anywhere. It helps protect company applications and data while ensuring a reliable and secure remote working experience.
What do you dislike about the product?
Sometimes Zscaler Private Access experiences login issues, connectivity interruptions, and delays when reconnecting after logout. Improving connection stability and simplifying the login process would provide a better user experience.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access provides secure access to internal company applications and resources without exposing them directly to the internet. It helps protect company data, supports secure remote working, and allows me to access the required resources safely from different locations.
Computer & Network Security
Seamless Zero Trust Access Without Traditional VPNs
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
The biggest advantage of Zscaler Private Access is its Zero Trust approach to secure application access. I like that it provides users with seamless access to authorized applications without exposing the corporate network or requiring traditional VPN connections. It reduces the attack surface, improves security through identity-based access controls, and simplifies remote access management. Its scalability, centralized policy management, and ability to support a distributed workforce make it a strong solution for modern organizations.
What do you dislike about the product?
One potential downside is that initial setup and configuration can be complex, especially for organizations with large or highly customized environments. Troubleshooting connectivity issues can sometimes require additional technical expertise, and managing policies across different applications may take time. Licensing costs and dependence on a reliable internet connection are also considerations. Overall, these are manageable challenges, but better onboarding, documentation, and simpler administration could improve the experience.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access solves the challenges of traditional VPNs, particularly security risks, limited scalability, and complicated remote access. It allows me to securely access internal applications from different locations without needing access to the entire corporate network. This reduces the attack surface, limits unauthorized access, and provides a more consistent experience when working remotely. It also makes access management easier and improves productivity by allowing me to connect securely to the resources I need without unnecessary complexity.
Surya V.
Secure, Seamless VPN-Free SeAccess with Zscaler Private Access
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I like Zscaler Private Access for its secure, seamless access to internal applications without a traditional VPN, along with centralized access control and improved security.
What do you dislike about the product?
Occasional connectivity or application access issues can affect the user experience, and troubleshooting these issues may require additional time and support.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access provides secure remote access to internal applications without a traditional VPN, improving security, simplifying access management, and enabling employees to work securely from anywhere.