Sold by: Zscaler, Inc.
Deployed on AWS
The ZPA Private Service Edges are brokers that are a single-tenant instance that provide the functionality of a ZPA Public Service Edge in an organization's environment. Your organization hosts them either within your site or on a cloud service, but Zscaler manages them. On the other hand, ZPA Public Service Edges are deployed in Zscaler data centers around the world.
As with a ZPA Public Service Edge, a ZPA Private Service Edge manages the connections between Zscaler Client Connector and App Connectors. It registers with the ZPA Cloud. This allows a ZPA Private Service Edge to download the relevant policies and configurations so it can enforce all ZPA policies. It also caches path selection decisions.
ZPA Private Service Edges can be deployed in several forms. Zscaler distributes images for deployment in enterprise data centers and local private cloud environments such as VMware.
4.4
Overview
A key component of the Zscaler cloud, Service Edges are full-featured secure internet gateways that provide integrated internet security.
ZPA Private Service Edges provide the following benefits and enable you to:
Implement Zero Trust Network Access (ZTNA) for on-premises users. Securely access applications when ZPA Public Service Edges in data centers are not conveniently located between users and the applications they need to reach.
Ensure business continuity and continued access to critical apps during disaster events.
Keep application data traffic local to help meet compliance and regulatory requirements.
Service Edges can be public or private. ZPA Public Service Edges, addressed here, are deployed in Zscaler data centers around the world and can handle hundreds of thousands of concurrent users with millions of concurrent sessions. So, regardless of where your users are physically located, they can access their internal applications from any device. ZPA Public Service Edges enforce access and reauthentication policies based on your organization's corporate best practices. For any given Microtunnel (M-Tunnel), the Control Service Edge is the ZPA Public Service Edge that handles cloud-level system messages to establish the M-Tunnel. ZPA Private Service Edges are fully functional single-tenant brokers that reside within your site or other locations, like cloud services.
Both Zscaler Internet Access (ZIA) and ZPA have Service Edges. The fundamental difference between a Service Edge used for ZIA and one used for ZPA is that:
In ZIA, the Service Edge inspects the data as traffic flows through it. In ZPA, the Service Edge does not inspect the data as traffic flows through it. All Service Edges have significant fault tolerance capabilities. They are deployed in active-active mode to ensure availability and redundancy, and Zscaler monitors and maintains its Service Edges to ensure continuous availability.
User traffic is not passed to any other component within the Zscaler infrastructure, and Service Edges never store any data to disk. Packet data is held in memory for inspection, and is either forwarded or dropped based on policy. Log data generated for every transaction is compressed, tokenized, and exported over secure TLS connections to log routers.
For ZPA Public Service Edges, the log routers direct the information to the Log Streaming Service (LSS), hosted in the appropriate geographical region for each organization.
Highlights
- The ZPA Central Authority (CA) can be thought of as the "brain and nervous system" of the ZPA cloud. It monitors the cloud and provides a central location for software and database updates, as well as policy and configuration settings.
- The ZPA Admin Portal is the central point of control for the entire system. This interface enables organizations to configure system elements, including applications, servers, and policies, and provides analytics dashboards for visibility into the system as a whole.
- All Service Edges have significant fault tolerance capabilities. They are deployed in active-active mode to ensure availability and redundancy, and Zscaler monitors and maintains its Service Edges to ensure continuous availability.
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64-bit (x86) Amazon Machine Image (AMI)
Latest version
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Rhel 9
Deployed on AWS
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Please utilize this link to access Release Notes: https://help.zscaler.com/zpa/zpa-private-service-edge-release-summary-2024
Additional details
Usage instructions
In order to acquire a license key for this product, please contact us via our web form here: https://www.zscaler.com/company/contact .
Once complete, you may access the User Interface of the Zscaler Cloud Portal by accessing this link here: https://admin.zscaler.net/ . If not completed prior, you will be promoted to create an Admin account for your Zscaler Cloud Portal.
Utilizing the login you created, you may now utilize the Zscaler Cloud Portal to access your Zscaler management console where you will be able to manage and deploy new products on AWS, or other locations.
For ZPA Private Serive Edge AWS Deployment see the below:
Update the Security Group associated to the App Connector to temporarily allow inbound access on port 22, then complete the following steps to connect to the instance.
SSH access is required in order to configure the provisioning key for the App Connector. See instructions: https://help.zscaler.com/zpa/private-service-edge-deployment-guide-amazon-web-services
Log in to the App Connector console using your AWS Private Key (i.e., a .pem file).
SSH access is enabled by default on AWS App Connectors, so there is no need to enable the service manually.
Using a standard SSH client, enter the following command to connect to the AWS instance: ssh -i <AWS Private Key> admin@<App Connector Public Hostname or IP Address>
For example, the private key for the AWS instance is AWS.pem and the ZPA Private Service Edge IP address is 35.160.130.25: ssh -i AWS.pem admin@35.160.130.25
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
ZPA Connectors provide the secure authenticated interface between a customer's servers and the Zscaler Private Access cloud.
App Connectors can be deployed in several forms. Zscaler distributes a standard virtual machine (VM) image for deployment in enterprise data centers, local private cloud environments such as VMware, or public cloud environments such as Amazon Web Services (AWS) EC2. Additionally, Zscaler provides packages that can be installed on supported Linux distributions.
Connectors can be co-located with your enterprise applications, or they can be deployed in any location that has connectivity to the applications. Typically, they are deployed on network segments that can access secured applications and the ZPA cloud simultaneously, such as in a DMZ. Connectors only connect outbound; they do not need any inbound open ports to operate correctly.
For organizations seeking to implement Zero-trust based access to the Internet for workloads and users, the ZIA Virtual Service Edge is a single-tenant instance that provides the Secure Services Edge functionality in their environment. The ZIA Virtual Service Edge is deployed in a Virtual Machine form factor and enables organizations to enforce Zero-Trust based policies from the ZIA admin portal.
Zscaler Private Access (ZPA) applies the principles of least privilege to give users secure connectivity to private applications while eliminating unauthorized access and lateral movement. ZPA can be deployed in hours to replace legacy VPN and remote access tools with a holistic zero trust platform.
Zscaler Private Access (ZPA) Network Connectors provide a secure authenticated interface between remote network segments and the ZPA cloud, and help enable end-to-end secure remote access. Network Connectors are part of the VPN (for Legacy Apps) solution and build the inside-out tunnel to VPN Service Edges and ZPA Public Brokers. You can deploy Network Connectors in two forms:
A standard virtual machine (VM) image for deployment in datacenter and campus remote sites.
AMI images for Amazon Web Services (AWS) EC2 and VM images for Microsoft Azure.
Additionally, Zscaler provides packages that you can install on RHEL (9.x) Linux distributions. Network Connectors allow seamless connectivity to specific network segments and can be deployed in any location that has connectivity to the ZPA cloud. Like App Connectors, Network Connectors connect outbound only and do not require inbound open ports for operation.
Customer reviews
David K.
Configurable, Bandwidth-Light Private Access with Seamless Captive Portal Handling
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
Zscaler Private Access is a highly configurable method for providing tunnels without having to access a corporate network. It provides a transparent VPN functionality without soaking up too much bandwidth. The client automatically recognizes captive portals and allows access to authenticate to local networks without impairing tunnel construction. There are some websites that detect network changes and require the client to be suspended to work properly, but user profiles can be configured to allow this.
What do you dislike about the product?
Zscaler generally runs in the background and is relatively invisible, until you reach a website that is sensitive to the network change or VPN state and refuses to allow you to authenticate. On enterprise deployments, the client has to be authenticated by each user (it doesn't accept single-sign-on credentials) which creates another speed bump each time a user needs some external resource. It's decent when most of the traffic is within the corporate network, but some functional groups (like research or communications) which have a lot of traffic outside the corporate network will have considerable frustration. Some of these issues can be addressed through configuration and implementation of policy.
What problems is the product solving and how is that benefiting you?
Zscaler provides a uniform, robust level of protection to prevent unwanted exposure of sensitive data, even if distributed users are logging in from otherwise insecure or open networks. It provides a relatively unitrusive client that cannot be masked by the end users, ensuring compliance with institutional policies. From the corporate network side, it allows secure communication while the workforce becomes ever more mobile.
Financial Services
A Cleaner, More Secure Zero Trust Alternative to Traditional VPNs
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
A big upside of Zscaler Private Access was moving away from the traditional VPN model (Fortinet) and giving people access only to the specific applications they actually needed, rather than effectively putting them on the corporate network. It gave us a much more Zero Trust-style approach, reducing the attack surface and lateral movement risk, while also making remote access more seamless for users. With identity and device posture driving access, it was ultimately a cleaner and more secure way of supporting our hybrid workforce post COVID
What do you dislike about the product?
The main drawbacks I remember with ZPA were around complexity and troubleshooting. It was a strong security model, but getting application segmentation and policies right took effort, particularly for legacy apps that expected traditional network connectivity. When something stopped working, troubleshooting could also be less straightforward because you had the Zscaler client, identity, device posture, policy and application connectors all potentially in the path. There was also the dependency on the Zscaler platform/client and licensing cost, so we were effectively trading simpler VPN-style connectivity for a more secure model that required stronger operational maturity to manage well.
What problems is the product solving and how is that benefiting you?
From a business perspective, ZPA solved the challenge of giving us a more mobile/hybrid workforce secure access to internal applications without relying on traditional VPN connectivity. It reduced the need to extend the corporate network out to every remote device, gave us more granular control over who could access what, and supported a more Zero Trust approach. Ultimately, it was about improving remote access, reducing security exposure and making access less dependent on whether someone was physically on the corporate network.
Adrian D.
Secure, Scalable Zero Trust Access with ZPA
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
ZPA enables secure, seamless Zero Trust access to private applications, reducing VPN reliance while strengthening security and business agility daily.
What do you dislike about the product?
ZPA provides strong security value, but deployment, policy configuration, and troubleshooting often demand substantial expertise and ongoing administrative effort.
What problems is the product solving and how is that benefiting you?
ZPA replaces the dependency on traditional VPNs by providing secure Zero Trust access to private applications. This helps reduce network exposure, strengthens access controls, and allows employees to work securely from virtually anywhere.
Farwa A.
Easy-to-Use, Secure Access with Occasional Unexpected Logoffs
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I like that Zscaler Private Access is easy to use and so secure. It keeps the login secure, and the initial setup was quite easy.
What do you dislike about the product?
Sometimes Zscaler Private Access logs me off or turns off without informing me. I believe a better connection could resolve it.
What problems is the product solving and how is that benefiting you?
I use Zscaler Private Access to keep my company login secure.
Information Technology and Services
Quick Setup and Granular Access, with Occasional Network Slowdowns
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
I like that Zscaler Private Access lets me monitor user network traffic, identify malicious URLs and activity, and review packet inspections. I can restrict users to specific environments, which helps limit lateral movement, and use micro-level segmentation based on user identity and risk. I also value the add-ons for discovering shadow applications, the integration with AD, and how easy it is to create multiple policies. It’s an all-in-one tool, and the initial setup was pretty quick—it took less than a day.
What do you dislike about the product?
In certain cases, the network gets too slow or drops. I also find the internal access to other servers through the Zscaler proxies challenging, though I know it’s necessary. It would be great if Zscaler added the latest agentic direction on shadow applications.
What problems is the product solving and how is that benefiting you?
I use Zscaler Private Access to monitor user network traffic, identify malicious URLs or activity, and review packet inspections.