Vonage Contact Center (VCC)
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Vonage Business gets us Business
What do you like best about the product?
The features and options for communicating with our customers. We can be reached and reach out customers from any device available and from anywhere our employees may be.
Also, Like the time of day routing, follow me features and simultaneous ring of employee personal phones.
The Iphone app is a big plus. Now the computer APP lets us answer calls where we are focused the most, at our computers.
Also, Like the time of day routing, follow me features and simultaneous ring of employee personal phones.
The Iphone app is a big plus. Now the computer APP lets us answer calls where we are focused the most, at our computers.
What do you dislike about the product?
The system occasionally resets and we have to reprogram some features. this has happened at lest four times in the last 12 months. This causes issues when we are expecting calls to ring in an overflow situation.
You eliminated a feature awhile ago that in my opinion was a great feature. When we would get a voice mail message, which could have been either after hours or because of overflow during hours, we were able to go into the Iphone application and make a note when someone called back the customer right on the app with the results of the follow up. That has been removed and now, we have to email everyone when someone responds to a voice mail left by the customer. particularly if we had to leave the customer a message and then when the customer calls back in, and a different employee received the call, they don't have a way to look directly on the phone app to see what the last person did.
You eliminated a feature awhile ago that in my opinion was a great feature. When we would get a voice mail message, which could have been either after hours or because of overflow during hours, we were able to go into the Iphone application and make a note when someone called back the customer right on the app with the results of the follow up. That has been removed and now, we have to email everyone when someone responds to a voice mail left by the customer. particularly if we had to leave the customer a message and then when the customer calls back in, and a different employee received the call, they don't have a way to look directly on the phone app to see what the last person did.
What problems is the product solving and how is that benefiting you?
The top priority for us is being able to get back to our customers when they have to leave us a message due to volume. The features of being able to call the customer back from our computer or mobile phone and have the number appear to the customer as our business line is key in reaching our customer in fewer attempts.
Recommendations to others considering the product:
I highly recommend using Vonage Business to manage inbound and outbound communications for customer contacts. The various options allow our employees to more easily access our customers.
Very efficient and cost effective
What do you like best about the product?
Versatility, efficiency, cost, customer service.
What do you dislike about the product?
Tutorials on features and how to navigate
What problems is the product solving and how is that benefiting you?
Mobility, having appointments inside and outside the office and not miss any calls. Operate 2 businesses with one phone system.
Recommendations to others considering the product:
Best Business solution
Consistantly Hig Standards & Quality
What do you like best about the product?
Being in Technology, we have NO issues with Installations and have NO Reservations Suggesting and Reselling Vonage for Business Products.
What do you dislike about the product?
The only issue I have is when I do call for Tech Support its off shore, luckily the English spoken is very good and understandable, it's just to bad that it's not US Based!
What problems is the product solving and how is that benefiting you?
To date, we have had no real issues. We have customers Located on the East Coast as well as Canada. We have NO problem as of this Note supporting our Customers and falling back on Vonage Tech Support as last Resort..
Recommendations to others considering the product:
DO your research > Qualify your Current Needs | Requirements >Take Future Growth into Consideration > Don't be affraid to call Vonage Support whether it's Billing or Tech Support!
Time to get Vonage
What do you like best about the product?
Easy to use, easy to manage, easy to buy. Perfect
What do you dislike about the product?
I don't like sometimes the calls last is ringing the other phone
What problems is the product solving and how is that benefiting you?
Improving ways to do better in my business by having answer machine alerts and not missing any calls. That's cool
Each call for assistance has exceeded my expectations!
What do you like best about the product?
Reps are 100% knowledgeable, patient, and efficient. They anticipate the problem and recommend best practices thoughtfully, respectfully and accurately.
What do you dislike about the product?
At times it's been a little hard to understand a rep; however, they have never become upset when asked to repeat themselves.
What problems is the product solving and how is that benefiting you?
managing the virtual receptionist, many lines for different companies, various greetings, etc.
Very good experience
What do you like best about the product?
The outages are very minimal - customer service is very helpful
What do you dislike about the product?
To be honest, there is nothing that i can think of.
What problems is the product solving and how is that benefiting you?
The ability to never miss a call
Vonage rocks!
What do you like best about the product?
It's great for office to office communication and for the remote usage app. We love being able to have the calls ring through to our cell phones when we're off site and the easy access to our voicemail.
What do you dislike about the product?
Because it's internet based, it sometimes is difficult to hear if our signal fluctuates
What problems is the product solving and how is that benefiting you?
Clients need 24/7 access to one of our programs. This is easily done without additional equipment using our Vonage system.
Recommendations to others considering the product:
Give it a try! We really like it and I'm sure you will also!
Great products and service
What do you like best about the product?
The high quality of the phones/service, easy to maintain and get started.
What do you dislike about the product?
I didn't have a particular dislike with the service.
What problems is the product solving and how is that benefiting you?
Internet based was a good thing, easily accessible
I wish I knew this service before
What do you like best about the product?
that fact that I can handle all my call from one same spot
What do you dislike about the product?
been stuck to the office to make the calls, If I could make all this calls from the streets
What problems is the product solving and how is that benefiting you?
logistic problems
Recommendations to others considering the product:
Just come and get it, don't think that much about it
Vonage Customer
What do you like best about the product?
I like vonage because is simply to use jus connect the wire and you can call
What do you dislike about the product?
I don't like sometimes I cannot do threeway calls
What problems is the product solving and how is that benefiting you?
It helps me because I have too much work and have to be pending on the calls the team does and with the recording help me on that matter.
Recommendations to others considering the product:
Excellent vonage service, the admin part is the best highly recommend.
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